Siebel (NASDAQ:SEBL)
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From Jun 2019 to Jun 2024
Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider
of customer-facing solutions, today announced that CallTower, Inc.,
the leading provider of always-on, scalable, enterprise-class hosted
communications, selected Siebel CRM OnDemand over Salesforce.com for
its strategic CRM implementation.
Headquartered in San Francisco, Calif., CallTower delivers hosted
VoIP communications solutions built with high-end features and
applications not found in other VoIP products, and based upon Cisco
infrastructure, to growing businesses throughout North America.
CallTower provides growing companies with a comprehensive scalable
suite of vertical market applications, enterprise-class reliability,
single point of support, productivity-enhancing features, and 24/7
service for a fixed monthly fee. CallTower's outsourced solution
suites eliminate companies' need to maintain dedicated IT resources to
manage the communications infrastructure. CallTower is the only hosted
VoIP communications solution provider that combines advanced
applications and solutions into a convenient, scalable solution for
growing businesses.
When it came time to replace its CRM solution, CallTower looked at
hosted offerings that provide rapid deployment capabilities with no
up-front IT investment. "Siebel CRM OnDemand quickly proved it was the
right solution for our explosive growth," said Mark Harris, Executive
Vice President of Sales and Marketing, CallTower. "We were impressed
by the intuitive interface, the built-in business intelligence, and
the product's ability to scale as our business grows. Plus it offered
these features at a lower price than Salesforce.com, enabling
CallTower to deliver increased business value to customers across the
healthcare, financial services, legal, and consulting markets."
The explosive growth in the VoIP communications solutions market
has incrementally increased demand for CallTower's advanced, scalable,
always-on suite of communications solutions. As a result, the Siebel
CRM OnDemand solution is designed to support CallTower's opportunity
management and forecasting for its sales organization and lead
tracking for the marketing group. CallTower considers Siebel CRM
OnDemand's service request management capability critical to
maintaining and improving excellent customer support, especially in
its role as the single point of service for all its customers'
communications needs.
The professional services team at Siebel offered CallTower a
turnkey solution that included tightly integrated workflow
capabilities from WebQA, a Siebel CRM OnDemand Alliance Partner
offering an integrated hosted self-service solution.
"We're eager to really understand historical opportunities -- in
order to identify, for example, if the forecasts we made three months
ago were accurate," continued Harris. "The built-in business
intelligence in Siebel CRM OnDemand will allow us to fine-tune our
forecasting so we can more accurately plan our business. It's this
kind of true business value that attracted us to Siebel CRM OnDemand.
No one else is doing anything like it today."
Siebel's hosted software solutions and deployment capabilities are
a critical enabler of its new Customer Adaptive Solutions Applications
Strategy and Architecture. Companies embracing Siebel Customer
Adaptive Solutions will be able to more effectively and quickly
anticipate customer needs, realign their customer-facing business
processes for systemic and consistent improvement, and direct the
right actions across their businesses to maximize customer
satisfaction and profitability.
About Siebel CRM OnDemand
Siebel CRM OnDemand is a hosted CRM offering delivered over the
Web and accessible from an Internet browser at a fixed price per user
per month. Customers can deploy Siebel CRM OnDemand quickly, easily,
and affordably without any up-front IT investments. Hosted by IBM,
Siebel CRM OnDemand delivers complete sales, marketing, and service
functionality; built-in customer analytics; virtual call center
technology; embedded best practices; and world-class hosting services
and support. Siebel CRM OnDemand is now available for purchase. For
more information, visit www.crmondemand.com.
About CallTower
CallTower is the leading provider of hosted enterprise-class VoIP
communications for growing businesses nationwide. The CallTower
solution integrates technologies from Cisco, Microsoft and Good with
CallTower's proprietary VoiceCubeT VXML engine. CallTower's solution
provides all the communication needs for its business customers
including business phones, email, voice and fax messaging, local and
long distance, conferencing, mobile devices and more. The service is
available for a fixed price per seat, including Cisco 7960 telephones.
CallTower is headquartered in San Francisco with operations in Salt
Lake City and Oklahoma City, and sales offices throughout the United
States. CallTower provides nationwide service. CallTower can be found
on the Web at www.calltower.com.
About Siebel Systems
Siebel Systems is a leading provider of software solutions and
services that drive value and loyalty in client-customer
relationships, providing best-in-class capabilities in on-premise and
hosted customer relationship management (CRM), business analytics, and
customer data integration. Siebel's new Customer Adaptive Solutions
enable organizations to model their customer-centric business
processes in order to drive the most effective customer interactions,
gain increased insight over time, and continually realign those
processes for systemic and consistent improvement. With more than $2
billion in R&D investments, 11-plus years of customer software
experience, an extensive global ecosystem of alliance partners, and
more than 4,000 customers and 3.7 million live users, Siebel is the
proven choice in helping organizations of all types and sizes achieve
customer-driven business results. For more information, visit
www.siebel.com.
For more information on Siebel Systems solutions and services,
please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand
Solutions -- http://www.crmondemand.com; Industry CRM --
http://www.siebel.com/industry-crm; Call Center and Service --
http://www.siebel.com/call-center; Sales Force Automation --
http://www.siebel.com/sales-force-automation; Marketing Automation --
http://www.siebel.com/marketing-automation; Business Intelligence --
http://www.siebel.com/business-intelligence; Integration Solutions --
http://www.siebel.com/integration-solutions; CRM Services --
http://www.siebel.com/crm-services.
Except for the historical information contained herein, this press
release contains forward-looking statements that involve risk or
uncertainties. Future operating results of Siebel Systems may differ
from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to, risks
associated with our pending merger with Oracle Corporation, customer
relations, such as the availability of Siebel Systems' products and
services, customer implementation of products and services,
relationships with customers, third-party vendors and systems
integrators, concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected
additional competition and the need to continue to expand product
distribution and services offerings. Further information on potential
factors that could affect the financial results of Siebel Systems are
included in Siebel Systems' Annual Report on Form 10-K, Quarterly
Reports on Form 10-Q and its other filings with the Securities and
Exchange Commission, which are available at www.sec.gov. Siebel
Systems assumes no obligation to update the information in this press
release.
Siebel is a trademark of Siebel Systems, Inc. and may be
registered in certain jurisdictions. All other product and firm names
mentioned are the property of their respective owners and are
mentioned for identification purposes only.