Pma Capital Corp. (MM) (NASDAQ:PMACA)
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From Oct 2019 to Oct 2024
The PMA Insurance Group (PMA), a group of property & casualty insurers
specializing in workers' compensation, is achieving high levels of
client satisfaction with their services, according to the results of a
2007 independent survey.
The survey of PMA insured accounts, conducted by an independent opinion
research consultant, found that 96 percent of those responding to the
survey reported that PMA has met or exceeded their service expectations
over the past twelve months. The survey response rate was nearly 40
percent.
James P. Murphy, Ph.D., of J.P. Murphy & Company, the firm conducting
the survey stated, “In the measurement
process, we sometimes observe what statisticians refer to as a ‘ceiling
effect.’ Company ratings may be favorable, but
you’re never going to get 100 percent from 500
informed judges. Well, hitting 96 percent—as
PMA did in terms of meeting customer expectations—is
about as high as we’ve ever seen it go.”
Clients were asked to assess PMA’s performance
in 34 service categories. Among the areas that PMA was rated the
strongest were: ease of doing business with the carrier, service
provided by PMA’s Call Center, claims
management, local service capabilities, and risk control expertise,
including technical knowledge, responsiveness and understanding clients’
risk exposures and business operations.
James Murphy added that, in comparison to PMA’s
2005 client survey--in which PMA had received high marks--scores on
virtually all service categories measured in 2007 increased from 2 to 5
percentage points--especially ratings of PMA Call Center representatives
and certain parts of PMA’s managed care
program.
PMA’s Risk Management Information System, PMA
Cinch®, received a very favorable response
assessment. Ninety-nine percent of clients who are familiar with it
stated that Cinch equals or surpasses industry standards, with a solid
majority answering “surpasses.”
"We are very pleased with the results of the survey and that The PMA
Insurance Group is able to achieve such high levels of customer
satisfaction," said Vincent T. Donnelly, President and Chief Executive
Officer of The PMA Insurance Group. "PMA’s
exceptional service franchise is the basis of our brand and our primary
competitive distinction. Our ability to provide clients with exceptional
service is the reason they come to PMA." Mr. Donnelly added that PMA's
employees continue to be the key in achieving high levels of client
satisfaction. "Our staff is successful in delivering service because of
their focused execution, teamwork and passion. I appreciate their
dedication and congratulate our employees on achieving this outstanding
result.”
The PMA Insurance Group
The PMA Insurance Group, a multi-lines property & casualty insurer,
specializes in workers’ compensation
insurance. Founded in 1915, PMA is known for service excellence and high
levels of customer satisfaction. In addition to workers’
compensation, PMA offers commercial automobile, commercial multi-peril,
general liability and umbrella insurance.
Based in Blue Bell, Pennsylvania, The PMA Insurance Group’s
companies are the insurance operating subsidiaries of PMA Capital
Corporation (NASDAQ:PMACA) that focus on insurance risk and insurance
service products. PMA Capital Corporation’s
other operating subsidiaries include fee-based insurance services
providers, PMA Management Corp. and Midlands Management Corporation.
For more information, please visit our website at www.pmagroup.com.