Primus Knowledge Solutions (NASDAQ:PKSI)
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Primus Knowledge Solutions to Jointly Present With Legato
Software at Help Desk Institute's 2004 Annual Conference & Expo
SEATTLE, April 14 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions today
announced that the company will jointly present with its customer, Legato
Software, a division of EMC, at the Help Desk Institute's (HDI) 2004 Annual
Conference & Expo, April 17-21, in Orlando, Fla.
Primus' chief technology officer, Charlie Isaacs, will co-present "Capture in
the Workflow: It Really Works" with Lynn Llewellyn, manager of knowledge
practices at Legato. According to the Consortium for Service Innovation,
capture in workflow is one of the fundamental practices in knowledge-centered
support (KCS) that drives efficiency; it is also one of the hardest to
implement. Primus has mastered this practice, and its software helps companies
successfully capture knowledge in the workflow.
"Capture in the Workflow: It Really Works" will be held on April 20 from
9:45-11 a.m. and will discuss Legato's call center organization, and its
successful experience with KCS practices. Following the presentation, Isaacs
will demonstrate the robust Primus(R) Knowledge Suite as part of the product
showcase session, scheduled from 3:30-4:45 p.m.
Earlier this year, Primus, a pioneer developer of software solutions that
support the KCS methodology, announced that the company is certified to offer
KCS training by HDI and the Consortium for Service Innovation. For more
information about HDI or KCS training, go to http://www.thinkhdi.com/.
About Primus Knowledge Solutions, Inc.
Primus Knowledge Solutions develops award-winning software that enables
companies to provide a superior customer experience via contact centers, help
desks, Web self-service, and electronic communication channels. Primus
technology powers every interaction with knowledge to increase customer
satisfaction and reduce operational costs. The company continues to receive
industry accolades for its robust product suite. In 2003, Primus received the
STAR Award for "Best Support Technology Vendor" from the Service & Support
Professionals Association (SSPA), was recognized for its trend-setting products
and named one of the "100 Companies that Matter in Knowledge Management" by
KMWorld magazine, and received the CRM Excellence Award from the editors of
Customer Interaction Solutions magazine. Global organizations such as Allied
Irish Bank, The Boeing Company, CompuCom, EMC, Ericsson, Inc., Fujitsu Limited,
Inc., IBM, Eastman Kodak Co., HSBC, Orange, Motorola, 3Com, and T-Mobile rely
on Primus technology to enhance their customer service and support initiatives.
Visit http://www.primus.com/ for more information.
NOTE: Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus
eServer, Primus eSupport and Primus eServer iView are registered trademarks or
service marks of Primus Knowledge Solutions, Inc. Other products and company
names mentioned in this press release may be the trademarks of their respective
owners.
Any statements, expectations and assumptions contained in this press release
that do not describe historical facts, such as statements about the
integration, performance, use, and deployment of Primus products and the
anticipated results constitute forward-looking statements within the meaning of
the Private Securities Litigation Reform Act of 1995. There is no guarantee
that these results will actually occur. Any forward-looking statements
contained in this release are based on current expectations, are not guarantees
of future performance, and are subject to a number of risks and uncertainties.
Factors that could cause actual results to differ materially from current
expectations include the following: difficulties encountered in the
integration, deployment, or implementation of the Primus products and
customer's systems; failure in the customer's widespread adoption and use of
the Primus products; quality of the customer's database of solutions;
fluctuations in customer demand; use of the Web as a delivery vehicle for
customer support or eCRM solutions; risk resulting from new product
introductions and customer acceptance of new products; rapid technological
change; the risks associated with competition and the rapid consolidation of
competitors; continued growth in the use of the Internet; the ability of Primus
to manage its growth and integration efforts and the ability of Primus to
compete successfully in the future, as well as other risks identified in
Primus' Securities and Exchange Commission filings, including but not limited
to those appearing under the caption "Factors Affecting our Future Operating
Results" in Primus' Report on 10-K filed in March of 2004 . The extent of
return on investment of Primus products is specific to our customer's
experience.
For more information, contact:
Kristin Treat -- direct: 206-834-8325 -- mobile: 425-894-8710
email:
DATASOURCE: Primus Knowledge Solutions, Inc.
CONTACT: Kristin Treat of Primus Knowledge Solutions, +1-206-834-8325,
or mobile, +1-425-894-8710, or
Web site: http://www.primus.com/