Primus Knowledge Solutions (NASDAQ:PKSI)
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Primus Knowledge Solutions Named 'Best Support Technology Vendor'
for Second Consecutive Year
Primus Honored With 2004 Star Award From the Service & Support Professionals
Association (SSPA)
SEATTLE, Oct. 7 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions
(NASDAQ:PKSI) today announced for the second consecutive year the company
received the STAR Award for "Best Support Technology Vendor" from the Service &
Support Professionals Association (SSPA), the leading industry association for
IT support professionals.
"To receive the SSPA STAR Award for Best Support Technology Vendor for the
second consecutive year is a testament to Primus' industry leading software and
services," said Michael Brochu, president and CEO of Primus. "We thank our
valued customers for their ongoing support as this award continues to validate
our service and support organization as well as our next-generation Primus
KnowledgeCenter suite, used by many SSPA members to enhance the overall
customer experience."
The SSPA announced the winners of the 15th annual STAR Awards from the SSPA
Conference@Savannah site, where professionals and industry experts of the
service and support world are meeting to discuss the future of customer support
services. Chosen as the best in what they do, companies delivering technical
support for service and support customers were awarded the highest honors in
their industry.
In addition, EMC Corp., a Primus customer, was honored with the 2004 STAR Award
for Mission-Critical Support. EMC received this award based on its ability to
keep customers' systems up and running 24/7.
About Primus Knowledge Solutions, Inc.
Primus Knowledge Solutions develops award-winning software that enables
companies to provide a superior customer experience via contact centers, help
desks, Web self-service, and electronic communication channels. Primus
technology powers every interaction with knowledge to increase customer
satisfaction and reduce operational costs. The company continues to receive
industry accolades for its robust product platform, including a 2004 CRM
Excellence Award and 2004 Users Choice Award for Primus(R) KnowledgeCenter, and
"Strong Positive" ratings from Gartner, the leading provider of research and
analysis on global IT, in both the Web Self-Service Gartner MarketScope for
1H04 and the ERMS Gartner MarketScope for 1H04. In 2003, Primus received the
STAR Award for "Best Support Technology Vendor" from the Service & Support
Professionals Association (SSPA), was recognized for its trend-setting products
and named one of the "100 Companies that Matter in Knowledge Management" by
KMWorld magazine, and received the CRM Excellence Award from the editors of
Customer Interaction Solutions magazine. Global organizations such as Allied
Irish Bank, The Boeing Company, CompuCom, EMC, Ericsson, Inc., Fujitsu Limited,
Inc., IBM, HSBC, Orange, Motorola, 3Com, and T-Mobile rely on Primus technology
to enhance their customer service and support initiatives. Visit
http://www.primus.com/ for more information.
NOTE: Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus
eServer, Primus eSupport and Primus eServer iView are registered trademarks or
service marks of Primus Knowledge Solutions, Inc. Other products and company
names mentioned in this press release may be the trademarks of their respective
owners.
Any statements, expectations and assumptions contained in this press release
that do not describe historical facts, such as statements about the
integration, performance, use, and deployment of Primus products and the
anticipated results constitute forward-looking statements within the meaning of
the Private Securities Litigation Reform Act of 1995. There is no guarantee
that these results will actually occur. Any forward-looking statements
contained in this release are based on current expectations, are not guarantees
of future performance, and are subject to a number of risks and uncertainties.
Factors that could cause actual results to differ materially from current
expectations include the following: difficulties encountered in the
integration, deployment, or implementation of the Primus products and
customer's systems; failure in the customer's widespread adoption and use of
the Primus products; quality of the customer's database of solutions;
fluctuations in customer demand; use of the Web as a delivery vehicle for
customer support or eCRM solutions; risk resulting from new product
introductions and customer acceptance of new products; rapid technological
change; the risks associated with competition and the rapid consolidation of
competitors; continued growth in the use of the Internet; the ability of Primus
to manage its growth and integration efforts and the ability of Primus to
compete successfully in the future, as well as other risks identified in
Primus' Securities and Exchange Commission filings, including but not limited
to those appearing under the caption "Factors Affecting our Future Operating
Results" in Primus' Report on 10-K filed in March of 2004 and 2004 Reports on
Form 10-Q . The extent of return on investment of Primus products is specific
to our customer's experience.
For more information, contact:
Kristin Treat | direct: 206-834-8325 | mobile: 206-954-8790
email:
DATASOURCE: Primus Knowledge Solutions
CONTACT: Kristin Treat of Primus Knowledge Solutions, +1-206-834-8325,
or mobile, +1-206-954-8790, or
Web site: http://www.primus.com/