Primus Knowledge Solutions (NASDAQ:PKSI)
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Primus Knowledge Solutions' CEO Michael Brochu to Deliver Closing
Keynote Address at the SSPA Conference in San Diego
SEATTLE, March 31 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions today
announced that Michael Brochu, the company's president and CEO, will deliver the
closing keynote address at the Service and Support Professional Association's
(SSPA) Conference in San Diego on April 6, 2004.
Brochu's presentation titled "Moving from Customer Service to Customer
Satisfaction" will examine the best practices in customer satisfaction, and
highlight the steps successful organizations need to take to move from
delivering customer service to driving customer satisfaction in today's business
environment, as well as the technology that is enabling this transformation.
Primus is a member and strong advocate of the SSPA, the leading industry
association for IT support professionals. Last year, the SSPA honored Primus
with its Star Award for Support Technology Vendor of theyear. The SSPA
Conference in San Diego is the paramount event for the service and support
industry to share best practices. For more information about the SSPA or the
Conference in San Diego, go to http://www.sspa.org/.
About Primus Knowledge Solutions, Inc.
Primus Knowledge Solutions develops award-winning software that enables
companies to provide a superior customer experience via contact centers, help
desks, Web self-service, and electronic communication channels. Primus
technology powers everyinteraction with knowledge to increase customer
satisfaction and reduce operational costs. The company continues to receive
industry accolades for its robust product suite. In 2003, Primus received the
STAR Award for "Best Support Technology Vendor" from the Service & Support
Professionals Association (SSPA), was recognized for its trend-setting products
and named one of the "100 Companies that Matter in Knowledge Management" by
KMWorld magazine, and received the CRM Excellence Award from the editorsof
Customer Interaction Solutions magazine. Global organizations such as Allied
Irish Bank, The Boeing Company, CompuCom, EMC, Ericsson, Inc., Fujitsu Limited,
Inc., IBM, Eastman Kodak Co., HSBC, Orange, Motorola, 3Com, and T-Mobile rely on
Primus technology to enhance their customer service and support initiatives.
Visit http://www.primus.com/ for more information.
NOTE: Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus eServer,
Primus eSupport and Primus eServer iView are registered trademarks or service
marks of Primus Knowledge Solutions, Inc. Other products and company names
mentioned in this press release may be the trademarks of their respective
owners.
Any statements, expectations and assumptions contained in this press release
that do not describe historical facts, such as statements about the integration,
performance, use, and deployment of Primus products and the anticipated results
constitute forward-looking statements within the meaning of the Private
Securities Litigation Reform Act of 1995. There is no guarantee that these
results will actually occur. Any forward-looking statements contained in this
release are based on current expectations, are not guarantees of future
performance, and are subject to a number of risks and uncertainties. Factors
that could cause actual results to differ materially from current expectations
include the following: difficulties encountered in the integration, deployment,
or implementation of the Primus products and customer's systems; failure in the
customer's widespread adoption and use of the Primus products; quality of the
customer's database of solutions; fluctuations in customer demand; use of the
Web as a delivery vehicle for customer support or eCRM solutions; risk resulting
from new product introductions and customer acceptance of new products; rapid
technological change; the risks associated with competition and the rapid
consolidation of competitors; continued growth in the use of the Internet; the
ability of Primusto manage its growth and integration efforts and the ability
of Primus to compete successfully in the future, as well as other risks
identified in Primus' Securities and Exchange Commission filings, including but
not limited to those appearing under the caption "Factors Affecting our Future
Operating Results" in Primus' Report on 10-K filed in March of 2004. The extent
of return on investment of Primus products is specific to our customer's
experience.
For more information, contact:
Kristin Treat | direct: 206-834-8325 | mobile: 425-894-8710
email:
DATASOURCE: Primus Knowledge Solutions, Inc.
CONTACT: Kristin Treat of Primus Knowledge Solutions, Inc.,
+1-206-834-8325, or mobile, +1-425-894-8710, or
Web site: http://www.sspa.org/
Web site: http://www.primus.com/