Primus Knowledge Solutions (NASDAQ:PKSI)
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From Jun 2019 to Jun 2024
Primus Knowledge Solutions Announces the Appointment of Bill
Moore as Executive Vice President of Worldwide Sales and Services
SEATTLE, July 12 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions
(NASDAQ:PKSI) today announced the appointment of Bill Moore as its executive
vice president of worldwide sales and services. Bill Moore will be responsible
for managing Primus' global sales and professional services efforts and
expanding its worldwide customer base.
Bill Moore is a highly accomplished business executive and brings more than 20
years of sales and management experience from global organizations such as
Peregrine Systems, Siebel Systems, Oracle, and IBM.
"We're excited to welcome Bill Moore to our seasoned management team as his
world-class leadership, coupled with his track record of sales success, is an
excellent addition to Primus," said Michael Brochu, president and CEO of
Primus. "As we continue to expand our worldwide operations, introduce
next-generation products, and receive industry accolades, Primus is
well-positioned in the eService market for the second half of 2004."
Bill Moore was most recently executive vice president of sales and marketing at
Business Engine, Inc. He holds an MBA in management information systems and JD
in corporate law from the University of California at Los Angeles.
About Primus Knowledge Solutions, Inc.
Primus Knowledge Solutions develops award-winning software that enables
companies to provide a superior customer experience via contact centers, help
desks, Web self-service, and electronic communication channels. Primus
technology powers every interaction with knowledge to increase customer
satisfaction and reduce operational costs. The company continues to receive
industry accolades for its robust product suite. In 2003, Primus received the
STAR Award for "Best Support Technology Vendor" from the Service & Support
Professionals Association (SSPA), was recognized for its trend-setting products
and named one of the "100 Companies that Matter in Knowledge Management" by
KMWorld magazine, and received the CRM Excellence Award from the editors of
Customer Interaction Solutions magazine. Global organizations such as Allied
Irish Bank, The Boeing Company, CompuCom, EMC, Ericsson, Inc., Fujitsu Limited,
Inc., IBM, Eastman Kodak Company, HSBC, Orange, Motorola, 3Com, and T-Mobile
rely on Primus technology to enhance their customer service and support
initiatives. Visit http://www.primus.com/ for more information.
NOTE: Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus
eServer, Primus eSupport and Primus eServer iView are registered trademarks or
service marks of Primus Knowledge Solutions, Inc. Other products and company
names mentioned in this press release may be the trademarks of their respective
owners.
Any statements, expectations and assumptions contained in this press release
that do not describe historical facts, such as statements about the
integration, performance, use, and deployment of Primus products and the
anticipated results constitute forward-looking statements within the meaning of
the Private Securities Litigation Reform Act of 1995. There is no guarantee
that these results will actually occur. Any forward-looking statements
contained in this release are based on current expectations, are not guarantees
of future performance, and are subject to a number of risks and uncertainties.
Factors that could cause actual results to differ materially from current
expectations include the following: difficulties encountered in the
integration, deployment, or implementation of the Primus products and
customer's systems; failure in the customer's widespread adoption and use of
the Primus products; quality of the customer's database of solutions;
fluctuations in customer demand; use of the Web as a delivery vehicle for
customer support or eCRM solutions; risk resulting from new product
introductions and customer acceptance of new products; rapid technological
change; the risks associated with competition and the rapid consolidation of
competitors; continued growth in the use of the Internet; the ability of Primus
to manage its growth and integration efforts and the ability of Primus to
compete successfully in the future, as well as other risks identified in
Primus' Securities and Exchange Commission filings, including but not limited
to those appearing under the caption "Factors Affecting our Future Operating
Results" in Primus' Report on 10-K filed in March of 2004 and 2004 Form 10-Qs.
The extent of return on investment of Primus products is specific to our
customer's experience.
For more information, contact:
Kristin Treat | direct: 206.834.8325 | mobile: 206.954.8790
email:
DATASOURCE: Primus Knowledge Solutions, Inc.
CONTACT: Kristin Treat of Primus Knowledge Solutions, Inc.,
+1-206-834-8325, or mobile, +1-206-954-8790, or
Web site: http://www.primus.com/