Primus Knowledge Solutions (NASDAQ:PKSI)
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Primus Knowledge Solutions Announces Second Annual Primus
Luminary Awards to Recognize Organizations Offering Exceptional Customer
Service
SEATTLE, June 29 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions
(NASDAQ:PKSI) today announced the second annual Primus Luminary Awards to
recognize organizations that provide exemplary customer service on the Web and
within call centers, help desks, and via electronic communications channels.
The Primus Luminary Awards were created in celebration of National Customer
Service Week (Oct. 4-8, 2004) and include the following three categories:
-- Best Customer Service (Call Center + Self-Service)
-- Best Help Desk Service
-- Best Electronic Communications Management Solution
A panel of independent judges comprised of industry experts will review all the
Primus Luminary Award entries and determine the winner. Judges include Bill
Rose, founder and executive director of the Service and Support Professionals
Association (SSPA), and Esteban Kolsky, senior research analyst, Gartner, Inc.
In order to qualify, organizations must have annual sales of $100 million or
above and provide documentation that proves they meet all of the criteria for
each award category.
"Last year's competition was fierce, and along with the judges Primus was
pleased to recognize Microsoft Corp., MAPICS, Inc., and Lexmark International
as the winners in each of their categories," said David Ridout, vice president
of marketing and business development at Primus. "We encourage every company
that meets the award criteria to enter the 2004 Primus Luminary Awards so we
may acknowledge the ones that are committed to servicing their customers best."
To enter the 2004 Primus Luminary Awards or for more information, go to
http://www.primus.com/newsevents/luminaryAwards/. Award applications will be
accepted now through Friday, July 30, 2004. There is no cost to apply and no
limit to the number of categories a company may enter. Winners will be
announced on Monday, Oct. 4, 2004.
About Primus Knowledge Solutions, Inc.
Primus Knowledge Solutions develops award-winning software that enables
companies to provide a superior customer experience via contact centers, help
desks, Web self-service, and electronic communication channels. Primus
technology powers every interaction with knowledge to increase customer
satisfaction and reduce operational costs. The company continues to receive
industry accolades for its robust product suite. In 2003, Primus received the
STAR Award for "Best Support Technology Vendor" from the Service & Support
Professionals Association (SSPA), was recognized for its trend-setting products
and named one of the "100 Companies that Matter in Knowledge Management" by
KMWorld magazine, and received the CRM Excellence Award from the editors of
Customer Interaction Solutions magazine. Global organizations such as Allied
Irish Bank, The Boeing Company, CompuCom, EMC, Ericsson, Inc., Fujitsu Limited,
Inc., IBM, Eastman Kodak Company, HSBC, Orange, Motorola, 3Com, and T-Mobile
rely on Primus technology to enhance their customer service and support
initiatives. Visit http://www.primus.com/ for more information.
NOTE: Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus
eServer, Primus eSupport and Primus eServer iView are registered trademarks or
service marks of Primus Knowledge Solutions, Inc. Other products and company
names mentioned in this press release may be the trademarks of their respective
owners.
Any statements, expectations and assumptions contained in this press release
that do not describe historical facts, such as statements about the
integration, performance, use, and deployment of Primus products and the
anticipated results constitute forward-looking statements within the meaning of
the Private Securities Litigation Reform Act of 1995. There is no guarantee
that these results will actually occur. Any forward-looking statements
contained in this release are based on current expectations, are not guarantees
of future performance, and are subject to a number of risks and uncertainties.
Factors that could cause actual results to differ materially from current
expectations include the following: difficulties encountered in the
integration, deployment, or implementation of the Primus products and
customer's systems; failure in the customer's widespread adoption and use of
the Primus products; quality of the customer's database of solutions;
fluctuations in customer demand; use of the Web as a delivery vehicle for
customer support or eCRM solutions; risk resulting from new product
introductions and customer acceptance of new products; rapid technological
change; the risks associated with competition and the rapid consolidation of
competitors; continued growth in the use of the Internet; the ability of Primus
to manage its growth and integration efforts and the ability of Primus to
compete successfully in the future, as well as other risks identified in
Primus' Securities and Exchange Commission filings, including but not limited
to those appearing under the caption "Factors Affecting our Future Operating
Results" in Primus' Report on 10-K filed in March of 2004. The extent of
return on investment of Primus products is specific to our customer's
experience.
CONTACT: Kristin Treat of Primus Knowledge Solutions, +1-206-834-8325, or
mobile, +1-206-954-8790, or .
DATASOURCE: Primus Knowledge Solutions, Inc.
CONTACT: Kristin Treat of Primus Knowledge Solutions, +1-206-834-8325,
or mobile, +1-206-954-8790, or
Web site: http://www.primus.com/