Primus Knowledge Solutions (NASDAQ:PKSI)
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Primus Knowledge Solutions Announces Free Live Web Event on
Enterprise Search
Featured Speakers From AT&T Wireless and Industry Analyst Allen Bonde
SEATTLE, June 9 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions
(NASDAQ:PKSI) today announced a free live Web seminar titled "Enterprise
Search: Unlock the Value of Your Info." The one-hour event will be held on
Thurs., June 17, at 8 a.m. PT, 11 a.m. ET. To register and to learn more, go
to: http://www.dci.com/netsessions/events/search.asp .
This Web seminar will examine current trends in enterprise search, as well as
the role of Primus software within assisted service and self-service
environments. During the event, AT&T Wireless will share how the company has
successfully deployed Primus(R) Enterprise Search across the AT&T Wireless Web
site to provide relevant answers for customer support, shopping cart questions,
and general site inquiries, and how it is improving the customer experience as
a result.
Presenters include Orland Esval, director of customer operations, AT&T
Wireless, Allen Bonde, president of Allen Bonde Group, Inc., Charlie Isaacs,
CTO of Primus., and Charlene Klinkner, founder of Link2 Customers, Inc.,
representing AT&T Wireless.
About Primus Knowledge Solutions, Inc.
Primus Knowledge Solutions develops award-winning software that enables
companies to provide a superior customer experience via contact centers, help
desks, Web self-service, and electronic communication channels. Primus
technology powers every interaction with knowledge to increase customer
satisfaction and reduce operational costs. The company continues to receive
industry accolades for its robust product suite. In 2003, Primus received the
STAR Award for "Best Support Technology Vendor" from the Service & Support
Professionals Association (SSPA), was recognized for its trend-setting products
and named one of the "100 Companies that Matter in Knowledge Management" by
KMWorld magazine, and received the CRM Excellence Award from the editors of
Customer Interaction Solutions magazine. Global organizations such as Allied
Irish Bank, The Boeing Company, CompuCom, EMC, Ericsson, Inc., Fujitsu Limited,
Inc., IBM, Eastman Kodak Company, HSBC, Orange, Motorola, 3Com, and T-Mobile
rely on Primus technology to enhance their customer service and support
initiatives. Visit http://www.primus.com/ for more information.
NOTE: Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus
eServer, Primus eSupport and Primus eServer iView are registered trademarks or
service marks of Primus Knowledge Solutions, Inc. Other products and company
names mentioned in this press release may be the trademarks of their respective
owners.
Any statements, expectations and assumptions contained in this press release
that do not describe historical facts, such as statements about the
integration, performance, use, and deployment of Primus products and the
anticipated results constitute forward-looking statements within the meaning of
the Private Securities Litigation Reform Act of 1995. There is no guarantee
that these results will actually occur. Any forward-looking statements
contained in this release are based on current expectations, are not guarantees
of future performance, and are subject to a number of risks and uncertainties.
Factors that could cause actual results to differ materially from current
expectations include the following: difficulties encountered in the
integration, deployment, or implementation of the Primus products and
customer's systems; failure in the customer's widespread adoption and use of
the Primus products; quality of the customer's database of solutions;
fluctuations in customer demand; use of the Web as a delivery vehicle for
customer support or eCRM solutions; risk resulting from new product
introductions and customer acceptance of new products; rapid technological
change; the risks associated with competition and the rapid consolidation of
competitors; continued growth in the use of the Internet; the ability of Primus
to manage its growth and integration efforts and the ability of Primus to
compete successfully in the future, as well as other risks identified in
Primus' Securities and Exchange Commission filings, including but not limited
to those appearing under the caption "Factors Affecting our Future Operating
Results" in Primus' Report on 10-K filed in March of 2004. The extent of
return on investment of Primus products is specific to our customer's
experience.
For more information, contact:
Kristin Treat -- direct: 206-834-8325 -- mobile: 425-894-8710
email:
DATASOURCE: Primus Knowledge Solutions, Inc.
CONTACT: Kristin Treat, +1-206-834-8325, or mobile, +1-425-894-8710, or
, for Primus Knowledge Solutions
Web site: http://www.primus.com/