Pfsweb (NASDAQ:PFSW)
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From Jun 2019 to Jun 2024
PFSweb, Inc. (Nasdaq: PFSW) today announced it has begun
supplementing call center services for its wholly owned subsidiary,
eCOST.com, with PFSweb's existing call center facility in Plano,
Texas. The increased capacity will assist in the handling of
approximately 2,000 customer service calls per day and is expected to
improve overall customer satisfaction.
PFSweb's large, in-house telecommunications infrastructure will
expand capacity at the switching level as well as allow for extended
customer service hours. eCost.com customer service hours have now been
extended to 8:00 a.m. to 12:00 p.m. EST seven days per week.
Previously, eCost.com operated from 8:00 a.m. to 9:00 p.m. EST five
days per week.
eCOST.com will utilize PFSweb's IEX workforce management tool,
which is a software package used to automate and refine the contact
center scheduling processes. The system also works in conjunction with
the AVAYA switch to retrieve detailed call statistics, which allow for
better resource management and business forecasting.
In addition to the call center improvements, eCOST.com has
recently upgraded features in its proprietary search engine providing
customers more relevant searches, better drill-down capabilities
within a search and faster access to information pertinent to
customers' inquiries.
"PFSweb's world-class operating infrastructure and technology
expertise provides an effective platform for eCOST.com to
significantly improve customer service. Extending our customer service
hours to seven days a week is an important step towards our goal of
driving dramatic improvements in the eCost.com customer experience,"
said Mark Layton, CEO of PFSweb. "This brings eCost.com into a higher
realm of expectation that customers demand from world-class service
providers. As a result, we are already seeing an increase in our
weekend revenue levels. Additionally, the enhancement in the search
functions is part of our strategic goal to improve the features and
capabilities of the eCost.com web site and customer experience which
we hope to further advance with additional site improvements."
Adam Shaffer, CEO of eCOST.com, said, "We are excited to leverage
PFSweb's investments in its scalable infrastructure in order to
increase our service capabilities and to better meet our customers'
needs. eCOST.com's access to PFSweb's advanced technology and
telecommunications facilities provides an opportunity to realize some
of the strategic benefits targeted through our merger."
On February 1, 2006, PFSweb completed its merger with eCOST.com.
In addition to eCOST.com's facility in Torrance, California, PFSweb
operates state-of-the-art call centers in Plano, Texas, and Memphis,
Tennessee, as well as its international facility in Liege, Belgium.
About PFSweb, Inc.
PFSweb develops and deploys integrated business infrastructure
solutions and fulfillment services for Fortune 1000, Global 2000 and
brand name companies, including third party logistics, call center
support and e-commerce services. The company serves a multitude of
industries and company types, including such clients as Adaptec,
CHiA'SSO, FLAVIA(R) Beverage Systems, Hewlett-Packard, International
Business Machines, Nokia, Pfizer, Inc., Raytheon Aircraft Company,
Rene Furterer USA, Roots Canada Ltd., Smithsonian Institute and Xerox.
Through its wholly owned eCOST.com subsidiary, PFSweb also serves
as a leading multi-category online discount retailer of high-quality
new, "close-out" and refurbished brand-name merchandise for consumers
and small business buyers. The eCOST.com brand markets more than
100,000 different products from leading manufacturers such as Apple,
Canon, Citizen, Denon, Hewlett-Packard, Nikon, Onkyo, Seiko, Sony, and
Toshiba primarily over the Internet and through direct marketing.
For more information, please visit the company's websites at
www.pfsweb.com and www.ecost.com.
The matters discussed herein and, in particular, information
regarding the merger, consist of forward-looking information under the
Private Securities Litigation Reform Act of 1995 and is subject to and
involves risks and uncertainties, which could cause actual results to
differ materially from the forward-looking information. PFSweb has
filed a Registration Statement on Form S-4 which identifies certain
factors that could cause actual results to differ materially from
those projected in any forward looking statements made and investors
are advised to review the Registration Statement and the Risk Factors
described therein. PFSweb undertakes no obligation to update publicly
any forward-looking statement for any reason, even if new information
becomes available or other events occur in the future. There may be
additional risks that we do not currently view as material or that are
not presently known.