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Orbitz Launches 'Low Fare Promise'
Site with Most Low Fares Puts Money Where Its Mouth Is
CHICAGO, Oct. 26 /PRNewswire/ -- Orbitz, the site with more low fares, more
hotels and more cars, is the first travel agency to announce a Low Fare Promise
available to all travelers who book flights on any of the site's 455 airlines.
Orbitz's new low fare commitment joins the established OrbitzSaver Low Rate
Guarantee to offer travelers assurance that flights and hotels available on
Orbitz.com represent the Internet's best prices.
Effective today, if a customer finds a published airfare online for the same
airline and flight reservation that is at least $5 less, excluding service
fees, than what they purchased on Orbitz.com, Orbitz will compensate the
traveler with a $50 coupon per ticket redeemable for future travel.
"Travelers prefer to shop on Orbitz because we make travel easy -- from our
powerful search tools and comprehensive Matrix Display that makes it a snap to
find a low price to our leading Customer Care program that provides proactive
traveler assistance," said John Samuel, executive vice president of Consumer
Travel at Orbitz. "Orbitz's new Low Fare Promise and existing OrbitzSaver Low
Rate Guarantee reinforce our ongoing commitment to provide users with a
superior travel planning experience and the best prices on the web."
To benefit from Orbitz's Low Fare Promise, customers should fill out the online
claim form found at Orbitz.com under the "My Trips" tab by midnight Central
Time on the same day they purchased their ticket on Orbitz. Valid claims will
receive a coupon in the amount of $50 for every ticket in the Orbitz
reservation, which is redeemable on any future flight, hotel, rental car or
vacation package purchased on Orbitz.com.
The new fare promise applies to published airfares, including web fares,
purchased on Orbitz.com and Orbitz for Business, and is valid with domestic
flight reservations only. Restrictions apply and a complete list of terms and
conditions is included below.
Travelers can also shop for hotels with confidence on Orbitz.com. Earlier this
year, the company introduced an online rate guarantee for all OrbitzSaver
hotels that refunds the price difference if a lower rate is found. More
information on the OrbitzSaver Guarantee and Low Fare Promise is available at
Orbitz.com.
About Orbitz
Orbitz is a leading online travel company that enables travelers to search for
and purchase a broad array of travel products, including airline tickets,
lodging, rental cars, cruises and vacation packages. Since launching its
website to the general public in June 2001, Orbitz has become the third largest
online travel site based on gross travel bookings. On http://www.orbitz.com/ ,
consumers can search more than 455 airlines, as well as rates at tens of
thousands of lodging properties worldwide and at 22 car rental companies. For
more information on the company, visit http://www.orbitz.com/ .
Orbitz Low Fare Promise Terms and Conditions:
1. The Orbitz Low Fare Promise is available to any customer who makes a
qualifying airfare purchase through the Orbitz.com website.
Qualifying purchase must occur at Orbitz.com on/after October 23,
2004.
2. The Orbitz Low Fare Promise applies only to airline tickets purchased
on Orbitz.com for travel within the domestic 50 United States, and
only for tickets purchased using a valid credit card with a United
States billing address.
3. The Orbitz Low Fare Promise applies only to the total airfare and does
not apply to differences based on service, booking, processing,
shipping, paper-ticket and other fees not collected on the airline
ticket.
4. If you find an airfare for the same flights and dates of travel, on
the same airline, with the same flight numbers, for the same
passengers, itinerary, cabin, and subject to the same fare
restrictions on any other full service travel Web site or airline site
that is at least $5 lower than the airfare you purchased on the same
day on Orbitz.com, Orbitz will give you a coupon in the amount of
$50 for every ticket in your Orbitz reservation, redeemable on your
next Orbitz.com purchase.
5. To submit a claim, fill out and submit the claim form located next to
your itinerary under the My Trips tab on Orbitz.com. Once you select
the qualifying trip, click the "Low Fare Promise" link and the claim
form will automatically include the required details of your trip.
You will need to provide the following additional information:
-- Complete Web address (URL) reflecting the lower airfare you
found online
-- Total airfare quoted on the other Web site for all tickets
including taxes (but excluding web site service, booking,
processing, shipping or other fees)
6. Your claim must be submitted by midnight Central Time of the same day
you purchased your ticket on Orbitz.com. Claims may be submitted
only via the online claim form at Orbitz.com and not through any other
e-mail address or any Orbitz phone number.
7. The Orbitz Low Fare Promise applies to lower airfares of $5 or greater
found on another full-service travel Web site or airline Web site.
The confirmed airfare you purchased on Orbitz.com will be compared to
the airfare on the other site at the last point immediately prior to
purchase. Fares must be compared with like fare restrictions, so for
example, if an unrestricted airfare is purchased on Orbitz.com, it
will not qualify for the Orbitz Low Fare Promise if compared to a
restricted airfare found on another Web site.
8. The Orbitz Low Fare Promise does not apply to lower airfares that are
available on Orbitz.com or to refundable tickets that you choose to
refund.
9. Orbitz reserves the right to deny any claims that cannot be verified,
or for which you have provided incomplete information.
10. The Low Fare Promise does not apply to unpublished rates that are not
available to the general public. Rates not available to the general
public include, but are not limited to, corporate discount airfares,
government fares, military fares, meeting fares, wholesaler fares or
consolidator fares.
11. The Low Fare Promise does not apply to package fares, such as airfares
sold as part of a travel package.
12. The Low Fare Promise does not apply to airfares where the carrier or
itinerary details are unknown until after purchase, nor does it apply
to differences of less than $5 or to service, booking, processing,
shipping, paper-ticket and other fees not charged on the airline
ticket.
13. The Low Fare Promise does not apply to total airfares on another Web
site that have been reduced as a result of promotional discounts, such
as dollars off coupons, loyalty program discounts or fly free offers.
14. An Orbitz for Business member may not be eligible for the Low Fare
Promise if his/her employer elects not to participate. Check with the
company's travel administrator for policy details.
Verification of Claims and Coupon Redemption
Following submission of a claim, the Orbitz Customer Service Team will contact
you via e-mail. If we are unable to replicate the lower airfare, we may
request additional information and documentation (such as a screen shot) from
you in order to verify the lower online airfare. Please keep a copy of all such
documentation.
1. Orbitz reserves the right to deny any claims that cannot be verified,
or for which you have provided incomplete information.
2. Upon verification of the lower online airfare, Orbitz will send you an
E-mail Coupon ("EC") in an amount equal to $50 USD for each eligible
ticket purchased as part of the same confirmed reservation on
Orbitz.com. One EC will be issued per reservation to cover all
ticketed travelers and is valid for a future purchase on Orbitz.com.
You can expect to receive your EC via e-mail within 10-15 business
days of verification of your claim.
3. ECs are valid toward future purchases of travel products booked on
Orbitz.com within one year of the EC issue date. To redeem an EC on a
new purchase, the new purchase must equal or exceed the total amount
of the EC. The EC amount will be refunded to the credit card used for
payment on the new purchase. Extensions will not be permitted and ECs
will not be replaced or reissued for any reason.
4. ECs are not redeemable for cash, are not transferable or assignable
and may not be purchased or auctioned and any attempt to do so will
result in the voiding of the EC. ECs have no cash value.
5. ECs will only be issued to the Orbitz member account under which the
qualifying airfare purchase was made.
6. The EC is the sole and exclusive compensation that will be provided
for Orbitz's failure to fulfill its Low Fare Promise.
7. If your qualifying purchase on Orbitz.com is for a refundable ticket
and you later refund the ticket, any EC issued in connection with the
Orbitz Low Fare Promise as a result of your having submitted a claim
based on finding a fare lower than the fare you paid on the refunded
ticket will become void and invalid. If your qualifying purchase is
cancelled within 48 hours of purchase, your claim or any issued EC
will not be valid.
8. To redeem your EC you will need to complete a new purchase on
Orbitz.com as outlined above and send an e-mail to
containing the following information about
your new purchase:
-- Orbitz Record Locator (this is your 8-digit alpha-numeric Orbitz
confirmation #) for the new product you purchased on Orbitz.com
-- E-mail address of your Orbitz account
-- EC code (this will be the EC code # we sent to you via e-mail)
-- Coupon amount
Void where prohibited by law. Orbitz reserves the right to modify or cancel
the Orbitz Low Fare Promise at any time without prior notice. Any modification
will be effective upon posting of modified Orbitz Low Fare Promise Terms and
Conditions on the Orbitz.com web site. Any cancellation will be effective upon
removal of references to the Orbitz Low Fare Promise and the Orbitz Low Fare
Promise Terms and Conditions from the Orbitz.com web site. If the Orbitz Low
Fare Promise is cancelled for any reason, the ECs issued will continue to be
valid until their expiration date.
Statements in this news release regarding Orbitz that are not historical facts
are forward-looking statements and are subject to risks, assumptions and
uncertainties that could cause such statements to differ materially from actual
future events or results. Any such forward-looking statements, including
statements about the pending acquisition of Orbitz by Cendant Corp. and the
timing of such transaction, are made pursuant to the safe harbor provisions of
the Private Securities Litigation Reform Act of 1995. These statements are
subject to rules and uncertainties that may change at any time. The following
factors, among others, could cause Orbitz' actual results to differ materially
from those described in a forward-looking statement: Orbitz' ability to retain
and attract customers on a cost-effective basis; increasing competition from
existing or new competitors; relationships with Orbitz' controlling
stockholders and with other travel suppliers; limitations that could affect the
expansion of our Supplier Link business; risks relating to our ability to
expand our business generally; specific risks that could affect our ability to
achieve growth plans for portions of our business, such as hotels; rapid
technological change affecting our industry; technical and operational issues,
such as journey control restrictions, that result from changes in travel
suppliers' distribution methodologies that could affect our results; risks
associated with litigation or government regulation; declines, disruptions or
events affecting the travel industry; potential fluctuations in our quarterly
and annual results. With respect to Cendant's pending acquisition of Orbitz,
these factors include risks and uncertainties related to the timing and
successful completion of the transaction, including the risk that not all
conditions to closing of the transaction will be satisfied. This list is
intended to identify only certain of the principal factors that could cause
actual results to differ. Readers are referred to the reports and documents
filed from time to time by Orbitz with the Securities and Exchange Commission
for a discussion of these and other important risk factors. Readers are
cautioned not to place undue reliance on forward-looking statements, which are
made as of the date of this news release. Orbitz undertakes no obligation to
update or revise any forward-looking statements, whether as a result of new
information, future events or any other reason.
DATASOURCE: Orbitz
CONTACT: Kendra Thornton, +1-312-894-4721, , or
Jeanenne Diefendorf, +1-312-894-4986, , both of Orbitz
Web site: http://www.orbitz.com/