Onyx Software (NASDAQ:ONXS)
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Onyx(R) Software Corporation (NASDAQ: ONXS), a worldwide
leader in customer management solutions for the enterprise, today
announced a series of online events with leading customer relationship
management (CRM) industry analysts. The series features industry
experts from around the world discussing research results on CRM
industry trends and providing insight into industry best practices, as
well as access to complimentary resources such as analyst reports and
white papers. The first event will feature Richard Snow, Senior
Analyst with Ventana Research's Contact Center Performance Management
research practice.
The free event is open to the public and will be conducted via a
Web-based conference on Thursday, April 27th at 1:00 p.m. Eastern. (To
register, use the following link:
http://www.onyx.com/NewsAndEvents/AnalystNetcastSeries)
Pre-registered attendees receive a copy of the white paper
"Customer Process Management: Developing best practices and metrics
for a customer-centric operation" published by Ventana. During the
conference, Mr. Snow will examine various aspects of call center
processes and metrics, including:
-- Improving efficiencies through customer process management
-- Benefits of focusing on business performance metrics rather
than call or transaction metrics
-- Creating a customer-centric operation
"Based on our recently released Customer Contact Center study, the
most important drivers for these centers are cost and customer
satisfaction -- factors that are not necessarily compatible, and may
even be in conflict at times," Richard Snow observes. "The impact of
this paradox ripples throughout the enterprise. Companies must
consider the implications and how they will balance the conflict."
To register for this and future Onyx Industry Expert netcasts:
http://www.onyx.com/NewsAndEvents/AnalystNetcastSeries/
About Onyx Software
Onyx Software Corporation (NASDAQ: ONXS) is a worldwide leader in
customer management and process software for mid and large size
enterprises. Onyx provides flexible solutions that enable
organizations to automate, manage, and evolve their customer processes
quickly and cost-effectively for strategic advantage. By providing an
integrated suite of customer process automation applications
encompassing customer management, process management, and analytics
capabilities, Onyx enables enterprises to reduce costs, increase
productivity and grow revenue. Major companies are aligning their
customer-facing departments and managing their customer processes with
Onyx software -- companies such as Amway Corporation, Mellon Financial
Corporation, The Regence Group and State Street Corporation. More
information can be found at (888) ASK-ONYX, info@onyx.com or
http://www.onyx.com/.
Onyx is a registered trademark of Onyx Software Corporation in the
United States and other countries. Other product or service names
mentioned herein are the trademarks of their respective owners.