Micromuse (NASDAQ:MUSE)
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From May 2019 to May 2024
Micromuse Inc. (Nasdaq: MUSE), the leading provider of
ultra-scalable, realtime business and service assurance software today
announced that its Business Service Management (BSM) solutions now
provide extended support for application, system and network
performance monitoring and reporting, through integration with the
Netcool/Proviso(TM) performance management solution. The rich
performance data supplied by Netcool/Proviso supplements and enhances
the realtime intelligence delivered by Micromuse's business dashboards
and service models.
Micromuse's Netcool/Proviso solution - an ultra-scalable platform
for network performance monitoring and reporting - integrates with
Micromuse's agent-based technology for detailed application and
systems performance monitoring. This further extends Micromuse's
support for ITIL service delivery processes and best practices,
providing out-of-the-box performance reports for use in capacity and
service level agreement (SLA) management.
Additionally, Micromuse is announcing the availability of
out-of-the-box, agent-based performance monitoring for three new
critical business applications: SAP R/3, IBM Lotus Notes Domino and
Sybase. This extends Micromuse pre-packaged agent-based monitoring
capabilities across email, Web, database, J2EE, ERP, and other
application servers, and builds on existing transaction monitoring and
the numerous integrations with third-party monitoring tools.
According to Debra Curtis, Research VP at Gartner, "Many IT
operations organizations report they are choosing best-of-breed
solutions for their availability and performance monitoring needs. The
trend is pointed towards implementing dashboard solutions that offer
integrated real time and historical performance and availability
reports keyed off the same service dependency model and the same
service-level definitions."
"We have seen a dramatic increase in the adoption of ITIL service
management best practices by Micromuse's enterprise customers," said
Craig Farrell, Micromuse CTO. "The integration of Netcool's
applications and systems performance monitoring with our highly
scalable and robust network performance reporting solution represents
a critical step in enabling complete end-to-end service performance
reporting and capacity planning needed to support ITIL best
practices."
Available now, Micromuse's advanced BSM solution -- including
performance management and reporting -- provides the following key
benefits:
-- A single, ultra-scalable performance management platform that
allows enterprises to achieve cost-effective, end-to-end
performance monitoring and reporting across applications,
systems, and network domains.
-- Proactive notification of developing problems that enables IT
operations and application owners to quickly troubleshoot
incidents and problems before they impact service availability
or performance.
-- Improved visibility into critical business services with
enhanced application monitoring capabilities that extend the
depth of performance monitoring and reporting for leading
enterprise applications.
-- Access to application and system agent information directly
from the service model to dramatically reduce MTTR for
service-affecting problems.
-- Historical and trend performance reporting that provides the
visibility needed to support ITIL service delivery processes,
including capacity and SLA management.
Product pricing information, demo and screen shots are available
upon request.
About Micromuse
Micromuse Inc. (Nasdaq: MUSE) is the leading provider of
ultra-scalable, realtime business and service assurance software
solutions. The Netcool(R) software suite provides organizations with
the assurance that their IT systems are supporting and driving profits
24 hours a day. Unlike traditional infrastructure management systems,
Netcool solutions provide realtime end-to-end visibility and accurate
troubleshooting from a business perspective. Such business
intelligence allows organizations to respond to problems quickly,
streamline workflow processes and improve business uptime. Micromuse
customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink,
ITC DeltaCom, JPMorgan Chase, MCI, T-Mobile, and Verizon. Headquarters
are located at 650 Townsend Street, San Francisco, Calif. 94107; (415)
568-9800. The Web site is at www.micromuse.com.
Micromuse and Netcool are registered trademarks of Micromuse Ltd.
All other trademarks and registered trademarks in this document are
the properties of their respective owners. Any statements contained in
this press release that do not describe historical facts may
constitute forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Any forward-looking
statements contained herein are based on current expectations, but are
subject to a number of risks and uncertainties.
The factors that could cause actual future results to differ
materially from the forward-looking statements include the following:
fluctuations in customer demand, the Company's ability to manage its
growth (including the ability to hire sufficient sales and technical
personnel), the risks associated with the expansion of the Company's
distribution channels, the risk of new product introductions and
customer acceptance of new products; the rapid technological change
which characterizes the Company's markets, the risks associated with
competition, the risks associated with international sales as the
Company expands its markets, and the ability of the Company to compete
successfully in the future, as well as other risks identified in the
Company's Securities and Exchange Commission Filings, including but
not limited to those appearing under the caption "Risk Factors" in the
Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K