MetaSolv Drives Service Delivery Innovation with Provisioning 6

  
    
  
  
    
      MetaSolv Software, Inc., a global leader in service fulfillment 
      operations support system (OSS) solutions for next-generation 
      communications service providers, today announced the launch of MetaSolv 
      Provisioning 6, the latest release of MetaSolv’s 
      market-leading next-generation provisioning control platform. This 
      release incorporates MetaSolv’s innovative new 
      intelligent change management technology to dramatically reduce the 
      costs of processing in-flight order changes.
    
    
      Order changes, like supplemental service orders or modifications, are 
      often requested after the service fulfillment process has been 
      initiated. Assessing the impact of an order change, undoing the service 
      provisioning steps that are no longer valid, and then re-calculating and 
      re-processing the order is a complicated effort that severely impacts 
      business productivity. As order complexity continues to increase, as 
      with enterprise services or triple-play bundled services, it is not 
      uncommon for an order to undergo multiple changes while the provisioning 
      process is underway.
    
    
      “The reliance on manual intervention by 
      operations personnel to manage in-flight order changes is a 
      time-consuming and costly process that often results in increased order 
      fall-outs and slower service delivery,” said 
      Paul Hughes, Vice President of Communications Software Strategies at the 
      Yankee Group. “Provisioning 6, through its 
      innovative intelligent change management technology, offers operators a 
      highly unique and effective approach for automating and optimizing 
      dynamic changes to a customer order.”
    
    
      Provisioning 6’s innovative capabilities 
      tackle the costly problem of order churn for all services and technology 
      domains. The solution intelligently analyzes the impact of an order 
      change, then automatically generates an optimal compensation plan and 
      manages the execution of the plan until order completion. The overall 
      process is optimized to ensure that order changes are processed with the 
      least amount of modifications, and with minimal or no human intervention.
    
    
      “Provisioning 6’s 
      support for optimizing in-flight order change processes is just one more 
      example of how MetaSolv is leading next-generation service delivery 
      innovation in the OSS industry,” said David 
      Sharpley, MetaSolv’s Executive Vice President 
      of Marketing and Product Management. “This 
      capability offers service providers a unique competitive advantage by 
      dramatically reducing operating costs while at the same time improving 
      the customer experience through the rapid and efficient resolution of 
      order changes.”
    
    
      About MetaSolv
    
    
      MetaSolv, Inc. (Nasdaq:MSLV) is a global leader in comprehensive 
      operations support system solutions for next-generation communications 
      service providers. MetaSolv automates the order-to-activate provisioning 
      process for traditional and next-generation IP-based wireline and mobile 
      service providers. MetaSolv’s multi-service, 
      multi-technology capabilities include order management, inventory 
      management, service activation, configuration management and network 
      mediation. More than 170 global service providers – 
      including Brasil Telecom, BT, Cable & Wireless, O2, Singtel, Telstra, 
      T-Mobile, UPC, Verizon Dominicana, and Vodafone – 
      use MetaSolv's solutions to achieve increased revenues, reduced costs, 
      and enhanced customer service. MetaSolv is a global company, 
      headquartered in Plano, Texas. Visit www.metasolv.com 
      for more information.
    
    
      MetaSolv is a registered trademark. The MetaSolv logo and 
      MetaSolv Solution are trademarks of MetaSolv Software, Inc. All other 
      trademarks are property of their respective owners.
    
  
MetaSolv Software, Inc., a global leader in service fulfillment
operations support system (OSS) solutions for next-generation
communications service providers, today announced the launch of
MetaSolv Provisioning 6, the latest release of MetaSolv's
market-leading next-generation provisioning control platform. This
release incorporates MetaSolv's innovative new intelligent change
management technology to dramatically reduce the costs of processing
in-flight order changes.

   Order changes, like supplemental service orders or modifications,
are often requested after the service fulfillment process has been
initiated. Assessing the impact of an order change, undoing the
service provisioning steps that are no longer valid, and then
re-calculating and re-processing the order is a complicated effort
that severely impacts business productivity. As order complexity
continues to increase, as with enterprise services or triple-play
bundled services, it is not uncommon for an order to undergo multiple
changes while the provisioning process is underway.

   "The reliance on manual intervention by operations personnel to
manage in-flight order changes is a time-consuming and costly process
that often results in increased order fall-outs and slower service
delivery," said Paul Hughes, Vice President of Communications Software
Strategies at the Yankee Group. "Provisioning 6, through its
innovative intelligent change management technology, offers operators
a highly unique and effective approach for automating and optimizing
dynamic changes to a customer order."

   Provisioning 6's innovative capabilities tackle the costly problem
of order churn for all services and technology domains. The solution
intelligently analyzes the impact of an order change, then
automatically generates an optimal compensation plan and manages the
execution of the plan until order completion. The overall process is
optimized to ensure that order changes are processed with the least
amount of modifications, and with minimal or no human intervention.

   "Provisioning 6's support for optimizing in-flight order change
processes is just one more example of how MetaSolv is leading
next-generation service delivery innovation in the OSS industry," said
David Sharpley, MetaSolv's Executive Vice President of Marketing and
Product Management. "This capability offers service providers a unique
competitive advantage by dramatically reducing operating costs while
at the same time improving the customer experience through the rapid
and efficient resolution of order changes."

   About MetaSolv

   MetaSolv, Inc. (Nasdaq:MSLV) is a global leader in comprehensive
operations support system solutions for next-generation communications
service providers. MetaSolv automates the order-to-activate
provisioning process for traditional and next-generation IP-based
wireline and mobile service providers. MetaSolv's multi-service,
multi-technology capabilities include order management, inventory
management, service activation, configuration management and network
mediation. More than 170 global service providers - including Brasil
Telecom, BT, Cable & Wireless, O2, Singtel, Telstra, T-Mobile, UPC,
Verizon Dominicana, and Vodafone - use MetaSolv's solutions to achieve
increased revenues, reduced costs, and enhanced customer service.
MetaSolv is a global company, headquartered in Plano, Texas. Visit
www.metasolv.com for more information.

   MetaSolv is a registered trademark. The MetaSolv logo and MetaSolv
Solution are trademarks of MetaSolv Software, Inc. All other
trademarks are property of their respective owners.