Mro Software (NASDAQ:MROI)
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Internal Roll-Out Provides Foundation for BAE Systems to Offer
ITSM Solution Based on Maximo IT Service Management
MRO Software, Inc. (Nasdaq: MROI), the leading provider of asset
and service management solutions, today announced that its IT Service
Management platform, Maximo IT Service Management (ITSM), has been
successfully deployed for live operation at BAE Systems Information
Technology, a full-service solutions provider of information systems
and services. In addition, the two companies announced that BAE
Systems will be offering an integrated ITIL-based solution built on
Maximo ITSM.
On behalf of BAE Systems' U.S.-based businesses, the company's
information technology unit is leading an initiative to in-source and
integrate enterprise-wide IT service delivery as the model for the
next generation of its service offering to external customers. Last
year, BAE Systems conducted a thorough analysis of available industry
solutions for IT service delivery management, including Gartner
Consulting to identify leading solution vendors and to define an
appropriate maturity model within the ITIL framework. Three primary
considerations were the suitability to implement BAE Systems' ITIL
processes, the time required to implement, and the ease of integration
with other products providing service delivery (such as network,
server, and desktop management tools). A detailed proposal evaluation
among four finalists resulted in the selection and procurement of
Maximo ITSM in December 2005.
BAE Systems and MRO Software worked together to complete the first
implementation phase of the Maximo ITSM solution. BAE Systems will use
this solution for its internal IT service and support. The first phase
solution includes service support for network operations and
information assurance with Maximo Service Desk handling service
requests, incident management, and an online solutions library. A
second phase, scheduled for this quarter, will include change and
configuration management. This solution replaces an existing
third-party service desk and IT Service Management solution originally
deployed within BAE Systems.
For internal and external customers BAE Systems is committed to
CMMI process structure and maturity, achieving CMMI Level 3 in 2004 at
its McLean, Va. facility. The company has invested in ITIL processes,
training, and certification as the foundation for its offering to the
market. Plans call for BAE Systems to build on the experience that its
IT business develops integrating the Maximo ITSM product to provide a
comprehensive IT Service Delivery Management solution among its
offerings to external customers. This offering will be available in
the second half of this year.
"We believe that there is a good opportunity to deliver an IT
Service Management solution to the many markets we serve," said Steve
Hanau, vice president and general manager, BAE Systems Information
Technology. "The first phase of the Maximo implementation has gone
well, and we look forward to the improved functionality within our
internal operations. We will leverage the expertise we're developing
as we roll out this offer to our customers and prospects."
Mark Gruzin, vice president, Public Sector, MRO Software said,
"BAE Systems was able to implement Maximo ITSM in a very short time
frame - just a few weeks from product receipt to live operation. This
successful roll-out within a complex enterprise like BAE Systems
provides a good set of benchmarks for us as we work with them to offer
this solution to their customer base. We look forward to building on
our knowledgebase and providing BAE Systems with the functionality it
requires to offer a robust ITSM solution to its demanding customers."
About MRO Software, Inc.
MRO Software is the leading provider of asset and service
management solutions. Maximo Enterprise Suite, the company's flagship
solution, is delivered on a Web-architected platform and increases
productivity, optimizes asset performance, and service levels, reduces
costs and enables asset-related sourcing and procurement across the
entire spectrum of strategic assets.
The company's asset management solutions allow customers to manage
the complete life cycle of strategic assets including: planning,
procurement, deployment, tracking, maintenance and retirement. Using
MRO Software's solutions, customers improve production reliability,
labor efficiency, material optimization, software license compliance,
lease management, warranty and service management and provisioning
across the asset base.
MRO Software (Nasdaq: MROI) is a global company based in Bedford,
Mass., with approximately 900 employees, and more than 300,000
end-users. The company markets its products through a direct sales
organization in combination with a network of international
distributors. MRO Software has sales offices throughout North America,
Europe, Asia/Pacific and Latin America. Additional information on MRO
Software can be found at http://www.mro.com.
Maximo(R) is a registered trademark, and MRO Software(TM) and
MXES(TM) are trademarks, of MRO Software, Inc.