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MCI Global Network Management Centers Earn ISO 9001 Certification
Meeting ISO Standard for Operations Management Reinforces MCI's Managed Network
Services Expertise and Leadership
ASHBURN, Va., July 12 /PRNewswire-FirstCall/ -- MCI, Inc. (NASDAQ:MCIP) today
announced its Network Operations Centers (NOCs) in Hilliard, Ohio and Cary,
North Carolina are now ISO 9001:2000 certified by Underwriters Laboratories
Inc. (UL). Both centers earned the ISO designation for conformance to standards
used worldwide to ensure the delivery of consistent, high quality service to
customers, while facilitating continual process improvement.
"MCI's history delivering Managed Network Services and managing some of the
world's most sophisticated networks sets us apart from the pack," said Mike
Bickel, MCI vice president of Managed Services Operations. "The ISO achievement
is a result of MCI's continued focus on incorporating best practices into its
NOCs, enabling MCI to deliver world-class managed network services to our
business and government customers around the world."
From more than 140 countries, MCI offers a wide range of Managed Network
Services including Managed Local Area and Wide Area Networking Services to
complete IT outsourcing. Thousands of companies rely on MCI for 24/7 technical
service and support, including planning, design, implementation, migration,
operation and networking optimization, to help lower total cost of ownership
while focusing on their core business. With its Service Level Agreements
(SLAs), MCI continues to set new standards for network performance, reliability
and restoration.
The International Organization for Standardization (ISO) is a worldwide
federation of national standards bodies and is made up of experts from more
than 90 countries who work cooperatively to establish standards for businesses
to follow in their operations. The international system developed by ISO is the
recognized standard for operations management, as well as a benchmark for
service and process management. Companies seeking ISO 9001 registration must by
audited by third-party registrars, such as UL, one of the largest and a
recognized leader in safety standards.
For more than 10 years, MCI has focused on ISO certification throughout the
company. MCI's network operations centers join more than 35 organizations
within MCI sharing this designation, including customer service and delivery,
and sales and support.
MCI Managed Network Services
MCI's Managed Network Services are available with the company's Managed
Security, Hosting and Contact Center Services, as well as MCI Advantage,
delivering a completely integrated voice and data solution. Since 1989, MCI has
been a Managed Network Services provider. Today, MCI manages more than 3,100
customer networks in 149 countries, including overseeing more than 22,000
non-MCI connections from more than 60 network service providers globally.
About Underwriters Laboratories Inc.
Underwriters Laboratories Inc. (UL) is an independent, not-for-profit
organization that has been testing products for safety for more than 110 years
and assessing/certifying organizations for conformance to international
standards. UL is the leading quality system registrar headquartered in the
United States. Since 1989, UL has registered more than 5,784 firms to the ISO
Series Standards for quality systems. Worldwide, the UL family of companies and
its network of service providers include more than 58 laboratory, testing and
certification facilities. For additional information, visit
http://www.ul.com/.
About MCI, Inc.
MCI, Inc. (NASDAQ:MCIP) is a leading global communications provider, delivering
innovative, cost-effective, advanced communications connectivity to businesses,
governments and consumers. With one of the most expansive global IP backbones
and wholly-owned data networks, MCI develops the converged communications
products and services that are the foundation for commerce and communications
in today's market. For more information, go to http://www.mci.com/.
DATASOURCE: MCI, Inc.
CONTACT: Janet Brumfield of MCI Public Relations, +1-800-644-NEWS, or
Web site: http://www.mci.com/
http://www.ul.com/