We could not find any results for:
Make sure your spelling is correct or try broadening your search.
Share Name | Share Symbol | Market | Type |
---|---|---|---|
Marchex Inc | NASDAQ:MCHX | NASDAQ | Common Stock |
Price Change | % Change | Share Price | Bid Price | Offer Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|---|---|
0.00 | 0.00% | 1.36 | 1.31 | 1.52 | 1.39 | 1.3621 | 1.39 | 6,033 | 01:00:00 |
Patience may be a virtue, but it is increasingly harder to find among U.S. consumers, according to a new report titled “America’s Speech Patterns Uncovered,” released today by the Marchex Institute, the data and insights center for mobile advertising analytics company, Marchex (NASDAQ:MCHX).
This Smart News Release features multimedia. View the full release here: http://www.businesswire.com/news/home/20160202005204/en/
Marchex Call DNA technology measured hold times, rate of speech and frequency of speech from a data set of more than four million phone calls placed by consumers to businesses across a wide variety of industries from 2013-2015. The data found that hold times often lead consumers to hang up in frustration. In fact, analysts from Marchex predict Americans will waste more than 900 million hours waiting on hold in 2016, revealing an urgent need for businesses to improve their customer service over the phone.
“America has become an ‘I-want-it-now’ culture,” said John Busby, Senior Vice President of Marketing and Consumer Insights. “Putting customers on hold puts businesses at huge risk. With a smartphone in everybody’s hand, it’s easier than ever for consumers to hang up and call a competitor.”
The Marchex Institute analyzed anonymous data from consumer calls from all 50 states and found:
“Creating a genuine human connection over the phone is critical for businesses across many industries,” Busby added. “Understanding consumer behavior at the point of purchase provides opportunities to improve customer satisfaction and increase revenue.”
Consumer adoption of smartphones is expected to prompt Americans to make more than 100 billion phone calls to businesses in 2016. Marchex Call DNA® enables marketers to better understand and improve customer service and business performance during these calls.
A full copy of the study, along with rankings for all 50 states, can be found at http://www.marchex.com/2016/02/02/talkative/
About Marchex
Marchex is a mobile advertising analytics company that connects online behavior to real-world, offline actions. By linking critical touchpoints in the customer journey, Marchex’s products enable a 360-degree view of marketing effectiveness. Brands and agencies utilize Marchex’s products to transform business performance.
Please visit www.marchex.com, blog.marchex.com or @marchex on Twitter (Twitter.com/Marchex), where Marchex discloses material information from time to time about the company, its financial information, and its business.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160202005204/en/
Marchex, Inc.Investor RelationsTrevor Caldwell, 206-331-3600ir(at)marchex.comorMedia Inquiries:March Communications617-960-8896Marchex@marchcomms.com
1 Year Marchex Chart |
1 Month Marchex Chart |
It looks like you are not logged in. Click the button below to log in and keep track of your recent history.
Support: +44 (0) 203 8794 460 | support@advfn.com
By accessing the services available at ADVFN you are agreeing to be bound by ADVFN's Terms & Conditions