KVH Industries (NASDAQ:KVHI)
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From Jul 2019 to Jul 2024
The votes are in and the clear winners are KVH
Industries' customers as the Middletown, RI manufacturer of mobile
satellite and Internet technology (Nasdaq: KVHI) was named a winner of
the 2006 NorthFace ScoreBoard Award for Customer Satisfaction. Created
by the Omega Management Group Corporation, the NorthFace Awards are
based on direct feedback from customers and single out companies that
offer world-class service and support in areas such as technical
support, field service, sales process, customer service, product
quality, account management and training.
"The NorthFace ScoreBoard Awards recognize organizations who not
only offer exemplary customer service, but who also center their
existence on a deep commitment to exceeding customer expectations,"
explained John Alexander Maraganis, Omega's president and chief
executive officer. "Due to its unique 'customer-only vote' criteria,
the NorthFace ScoreBoard Award has been viewed from its inception in
2000 as the only true objective benchmark for recognizing excellence
in customer service. Our research indicates that companies that
consistently achieve a 4.0 rating or above are succeeding in locking
in profitable, long-term customer relationships, and this
significantly raises the bar on their competitors."
Commenting on the award, Martin Kits van Heyningen, KVH's
president and chief executive officer, said, "I strongly believe that
our success in becoming the leader in the mobile satellite TV and
communication markets is that our top priority has always been to
ensure that our customers are happy with their KVH products. Our
commitment and investment extend to making certain that our customers
receive the support and service they deserve. That support is in
evidence in all facets of our business ranging from our fully staffed
call center, comprehensive technical and customer support,
award-winning documentation and website, ISO 9001:2000 certified
quality systems, and international dealer training programs. It is
very gratifying to receive the NorthFace Award and the distinction
that comes with it. However, it is even more satisfying to know that
our customers believe we are doing the best possible job to make their
experience with KVH products a positive one."
Omega's methodology measures customer satisfaction levels for all
clients on a 5-point scale at least twice during the year in such
categories as technical support, field service, sales process,
customer service, product quality, account management and training.
The NorthFace ScoreBoard Award winners are companies who, based on
survey responses from their own customers, achieved a 4.0 or above out
of a possible 5.0 score in any category measured.
The NorthFace Award is the most recent recognition granted KVH by
industry members and consumers. KVH is also the winner of the
prestigious General Motors Innovative Design Award, the CES Innovation
Award, and 21 National Marine Electronics Association "Best Product"
awards, and was also named a finalist for the Automotive News PACE
Award.
Additional information about KVH's award-winning consumer products
may be found at http://www.tracvision.com and
http://www.tracphone.com.
Note to editors: High-resolution, press-ready images of KVH
products, executives, and facilities are available for download and
editorial use at http://press.kvh.com.
About KVH Industries, Inc.
Middletown, RI-based KVH Industries, Inc., is a leading provider
of in-motion satellite TV and communication systems, having designed,
manufactured, and sold more than 100,000 mobile satellite antennas for
applications on boats, RVs, trucks, buses, and automobiles. KVH's
mission is to connect mobile customers with the same digital
television entertainment, communications, and Internet services that
they enjoy in their home and offices. For more information, visit
http://www.kvh.com.
This release may contain certain forward-looking statements that
involve risks and uncertainties. Forward-looking statements include,
for example, the functionality, characteristics, quality and
performance of KVH's products and technology; and customer
preferences, requirements and expectations. The actual results could
differ materially. Factors that may cause such differences include,
among others, those discussed in KVH's most recent annual report on
Form 10-K filed with the SEC. KVH assumes no obligation to update its
forward-looking statements to reflect new information or developments.
KVH(R) is a registered trademark of KVH Industries, Inc.