Jacada Announces JumpStart

Jacada Ltd. (NASDAQ: JCDAD), a leading provider of customer experience management and process optimization solutions for customer service operations, announces Jacada JumpStart, a unified desktop solution for call centers designed for rapid implementation with a low cost structure.

Jacada JumpStart features Jacada’s WorkSpace unified desktop system and includes key elements guaranteed to "jump start" a company’s call center technology. Jacada JumpStart includes:

• Services fee of $100,000
• Rapid deployment of less than 3 months
• Money back guarantee on Average Handle Time savings of 30 seconds

“Customers will receive superior technology and support with the added benefit of a quick implementation and money back guarantee,” said Tom Clear, chief executive officer of Jacada. “Based on our years of experience, we know that a reduction of call time by 30 seconds for 100 users translates into a savings of $400,000 annually. We are so confident that JumpStart will save on Average Handle Time that we are offering a money back guarantee.”

The Jacada WorkSpace unified desktop system is an optimization framework solution that addresses contact center issues. Jacada WorkSpace includes:

• Single view of the customer
• Customer search
• Customer verification process
• Single sign-on
• Knowledge management
• Task management
• Automated call disposition and notes

For more information on Jacada JumpStart visit www.jacada.com or email [e-mail].

About Jacada

Jacada is a leading global provider of customer experience management and interaction optimization solutions. By bridging disconnected systems and processes, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction. Founded in 1990, Jacada operates globally with offices in London; Munich; Stockholm; Atlanta, Georgia; and Herzliya, Israel. Jacada can be reached at www.jacada.com

Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.