Jacada Receives 2010 CRM Excellence Award Presented by Customer Interaction Solutions Magazine

Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer experience management and process optimization solutions for customer service operations, announced today that Jacada WorkSpace® has received a 2010 CRM Excellence Award from Technology Marketing Corporation's (TMC) Customer Interaction Solutions® magazine, the leading publication covering CRM, call centers and tele-services since 1982.

Jacada WorkSpace is a unified service desktop for the contact center that provides a single point of access to the mission-critical applications and tools required by customer service representatives (CSR) for effective customer interactions. Jacada WorkSpace automates workflows to align CSR tasks with the intent of the customer, streamlines the interaction and delivers a more efficient and valuable customer experience.

"Jacada is pleased to be honored with the CRM Excellence Award from Customer Interaction Solutions," said Tom Clear, CEO of Jacada. "We have continued to develop Jacada WorkSpace as a solution that is a key differentiator for our customers. By leveraging our proven technology, our customers enable a more profitable and successful customer experience.”

About Jacada

Jacada provides solutions that optimize and improve the effectiveness of customer interactions. Jacada unified desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment in as little as 12 months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; Herzliya, Israel; London, England; Munich, Germany; and Stockholm, Sweden. More information is available at www.jacada.com, www.jacada.com/blog, www.jacada.com/facebook and www.jacada.com/twitter.

Jacada and WorkSpace are trademarks of Jacada Ltd. All other brands or product names are trademarks of their respective owners.