Infovista . (NASDAQ:IVTA)
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From Feb 2020 to Feb 2025
InfoVista (NASDAQ: IVTA - Nouveau Marche: FR0004031649),
the leading service-centric performance management software company,
announced today that the Indonesian market-share leader of cellular
telecommunications services, PT Telekomunikasi Selular (Telkomsel),
has improved customer service, streamlined service analysis and
lowered operating costs with InfoVista.
Telkomsel provides GSM cellular services in Indonesia to more than
20 million customers, representing a market share of 55 percent. Over
the last five years, the company's operations have grown substantially
as it launched new services and built out its network infrastructure
which now covers more than 90 percent of Indonesia populated areas,
including all of the countries' provinces, cities and regencies. To
accommodate the expansion of both its network and customer base while
increasing operational efficiencies, Telkomsel identified the need to
improve network-visibility and service-analysis capabilities.
"Our main concern is the quality of service we offer our customers
and in order to ensure that we deliver the highest-quality service
levels we must continue to enhance our systems and solutions. Based on
InfoVista's capability and experience we invited them to partner with
us to improve our operations," said Ibrahim Yeo, Vice President Core,
Transmission and Telehousing Network Design and Implementation of
Telkomsel.
At its IP network core, Telkomsel deployed VistaFoundation,
InfoVista's adaptive technology platform and the VistaInsight suite of
service-centric performance management solutions. Together, the
InfoVista products assure the optimal delivery of business-critical IT
services by facilitating customer reporting, network capacity planning
and reporting on Telkomsel's network operations. With InfoVista, the
company has improved visibility into delivery of its IP services
through the solution's tightly integrated suite of products,
preconfigured analytics, Key Performance Indicators (KPIs),
prepackaged reports and embedded best-practice workflows.
Further distinguishing InfoVista's suite of performance management
solutions from others that Telkomsel evaluated was the functionality
available at the portal level, enabling dynamic and secure access to
service performance information. InfoVista's VistaPortal allows
Telkomsel to simultaneously view KPIs, real-time performance
notifications and critical business information, providing centralized
management of real-time and historical network reports. Furthermore
these reports are easily and completely customizable for each
customer. Offering rich, interactive content, VistaPortal enhances the
user experience and integrates seamlessly with existing applications
and Telkomsel's Web Portals.
"Although the current market for telecommunications solutions in
the Asia-Pacific region has been softer than the expansion of its
networks would suggest, it is a market ripe with opportunity," said
Gad Tobaly, chief executive officer of InfoVista. "As Indonesia's
largest service provider, Telkomsel is a strategic win, providing a
solid foothold into this region and further cementing our leadership
position among service providers around the world."
About Telkomsel
PT Telekomunikasi Selular ("Telkomsel") is the market leader in
Cellular Telecommunications Services (mobile operator) in Indonesia,
having a share of around 55% of the total Indonesian cellular market
which consists of over 31 million active users. The company served
more than 20 million, on a nationwide network covering about 90% of
the population of this fourth most populous country in the world.
Telkomsel operates a fully integrated Dual Band GSM 900/1800 network
in Indonesia, complemented with nationwide GPRS services, WiFi
hotspots and EDGE technology in selected locations. The company is
jointly owned by PT. Telekomunikasi Indonesia, Tbk ("Telkom" - JSX:
TLKM; NYSE: TLK; LSE: TKID) 65% and Singapore Telecom ("SingTel" --
SGX: TELE.SI) 35%.
About InfoVista
InfoVista is the Service-Centric Performance Management Software
Company that assures the optimal delivery of business-critical IT
services. Driven by a uniquely adaptive and real-time technology
foundation, InfoVista solutions improve business effectiveness, reduce
operating risk, lower cost of operations, increase agility and create
competitive advantage. Eighty percent of the world's largest service
providers as ranked by Fortune(R), as well as leading Global 2000
enterprises, rely on InfoVista to enhance the business value of their
technology assets. Representative customers include Allstream, Banques
Populaires, Banque de France, Broadwing Communications, Defense
Information Systems Agency (DISA), Deloitte & Touche, Deutsche
Telecom, France Telecom, Savvis Corporation, SingTel, US Cellular and
Verio Inc. InfoVista stock is traded on the NASDAQ (IVTA) and the
Nouveau Marche (FR0004031649). For more information about the company,
please visit www.infovista.com