Inphonic (NASDAQ:INPC)
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InPhonic, Inc. (Nasdaq:INPC), a leading online seller of
wireless phones and service plans today announced that its popular
one-stop comparison shopping site, Wirefly (www.wirefly.com) was named
"Best in Overall Customer Experience" for wireless providers by
Keynote Systems (Nasdaq:KEYN), The Internet Performance Authority(R)
and the worldwide leader in services that improve online business
performance and communications technologies.
In a press release issued today, Keynote announced the winners of
the 2005 Keynote Performance Awards, an awards program designed to
recognize and honor top performers across a broad range of vertical
industries for consistent online transaction performance and
excellence in Web site performance. This year's other award winners
include E*TRADE FINANCIAL, Amazon, Apple, Google, Expedia, Wachovia,
Marriott, and more.
Keynote's competitive intelligence customer experience studies of
leading industries rely on actual user behavior and feedback to
benchmark the customer experience and its impact on brand and
conversion. Study results are based on the evaluation of more than 250
metrics from thousands of participants as they interact with the sites
included in a particular study. Keynote Performance Awards were
presented for "Best Overall Customer Experience" in several industry
categories, including Airline, Auto Insurance, Banking, Brokerage,
Wireless, and more.
"Keynote congratulates the winners of this year's Keynote
Performance Awards. Each has every reason to feel proud of providing
such consistently outstanding customer experience on complex Web
sites," said Vik Chaudhary, vice president of marketing and corporate
development at Keynote. "All the companies included in Keynote indices
and studies are premier companies who pay strict attention to both
service levels and customer experience. To wind up at the top of that
list, therefore is a great achievement."
"We are honored with Keynote's 2005 award for Best Overall
Customer experience," said David A. Steinberg, Chairman and CEO of
InPhonic and Wirefly. "We are very committed to ensuring the finest
experience for online shoppers and this award further validates
InPhonic's dedication to customer satisfaction and service."
For more information about Keynote's Performance Awards visit:
http://www.keynote.com/news_events/performance_awards.html
To learn more about the methodology of Keynote Competitive
Intelligence studies, visit:
http://www.keynote.com/solutions/ci_howItWorks.html
About Keynote
Founded in 1995, Keynote Systems (Nasdaq "KEYN") is the worldwide
leader in services that improve online business performance and
communications technologies. Keynote helps approximately 2,300
corporate customers and 13,000 individual subscribers become "the best
of the best" online. The business premise supporting Keynote's mission
is: "Online businesses can't manage what they don't measure." As an
independent and trusted third-party, Keynote provides IT and marketing
executives with unbiased benchmarking data, competitive analysis and
operational metrics from the customer perspective. This data measures
service levels and customer experience of Web sites, broadband
services and mobile communications.
Known as The Internet Performance Authority(R), Keynote manages a
market-leading infrastructure of 1,600+ measurement computers and
mobile devices in over 114 locations and 66+ metropolitan areas
worldwide that assess service levels and a panel of over 160,000
consumers who participate in interactive Web site tests that assess
user experience. These online user experience tests capture customer
attitude and behavior to answer the critical "why" behind the "what."
Keynote's geographically distributed measurement services, on-site
monitoring appliances, competitive intelligence and custom studies
ensure that its customers outpace their competitors in online service
levels and overall user experience.
Keynote Systems, Inc. is headquartered in San Mateo, California
and can be reached at www.keynote.com or by phone in the U.S. at
650-403-2400. Keynote, The Internet Performance Authority and
Perspective are registered trademarks of Keynote Systems, Inc. Other
trademarks are the property of their respective owners. (C) 2005
Keynote Systems, Inc.
About InPhonic & Wirefly
Headquartered in Washington, D.C., InPhonic, Inc. (NASDAQ:INPC) is
a leading online seller of wireless services and products. InPhonic
sells these services and devices, and provides world-class customer
service through websites that it creates and manages for online
businesses, national retailers, member-based organizations and
associations under their own brands. InPhonic also operates Wirefly
(www.wirefly.com), a leading mobile phones and wireless plans
comparison site that was awarded "Best of the Web" by Forbes magazine
in 2004. InPhonic also delivers a full range of mobility solutions to
enterprise clients through its Mobile Virtual Network Enablement
(MVNE) platform. In 2004, InPhonic was selected #1 company of the year
on the Inc. 500 - Inc. Magazine's list of the fastest-growing
privately held companies in the United States. More recently, InPhonic
was named T-Mobile's Internet Partner of the Year for 2004. For more
information on the company, its products and services, visit the
InPhonic Corporate Web site at www.inphonic.com.
"Safe Harbor" Statement - Under the Private Securities Litigation
Reform Act of 1995, this press release may contain forward-looking
statements that involve risks and uncertainties, including uncertainty
as to whether or when the definitive agreement relating to the sale of
Liberty Wireless will be signed and closed. Important factors, which
could cause actual operating results to differ materially from those
in the forward-looking statements, are detailed in filings with the
Securities and Exchange Commission made from time to time by the
Company. This press release and statements are current as of the date
of the individual announcements and the Company undertakes no
obligation to publicly release any revisions to any forward-looking
statement to reflect events or circumstances after the date thereof or
to reflect the occurrence of unanticipated events.