The HELPcard Uses Latitude Software Suite to Streamline Collection Efforts

The HELPcard has reported faster and more effective collection recovery as a result of deploying the debt collection solution from Latitude Software, an Interactive Intelligence Group Inc. (Nasdaq: ININ) company.

“Latitude software suite’s Windows-based architecture has made it easier to connect to our legacy systems and has enabled our collectors to access all account information from a single interface,” said The HELPcard’s vice president of application development, Eddy Ragle. “As a result, our agents are more immediately equipped with accurate account information and can more effectively collect payments.”

The HELPcard, a private credit card label, has also benefited from Latitude software suite’s online, real-time credit card payment and post-dated check interfaces.

“The debt recovery process has become faster and easier because we can access online interfaces for payments over the Web,” said The HELPcard’s director of collections, Donna Taylor. “Latitude’s easy to use agent interface has further helped us speed the collection process and it’s made agent training a breeze.”

The HELPcard selected the Latitude software suite to replace a third-party solution it had outgrown.

“We looked at a variety of different systems,” Ragle said. “We selected the Latitude software suite because of its intuitive, feature-rich interface and the ‘can-do’ attitude of the company’s management and support teams. As an example, Latitude’s developers set up our system so we could use it to access a number of different credit bureaus. This has resulted in a more streamlined process for greater efficiencies.”

The HELPcard purchased Latitude Center, the vendor’s core product for managing all pre- and post-charge-off accounts and the entire collection workflow process. It also uses Latitude Exchange for the rapid development of data import and export jobs.

Since the deployment, The HELPcard has been impressed with Latitude’s customer service. “Latitude’s management and customer service teams have been quick to provide us with guidance when asked,” said The HELPcard’s recovery manager, Michael Vogle. “Latitude’s ability to serve both third-party and first-party collectors has also given us a competitive edge.”

About The HELPcardThe HELPcard® offers complete solutions for private label credit cards, including loan origination and debt collection. The HELPcard® is headquartered in Springdale, Arkansas and serves merchants and corporations in all 50 states. With the founding of The HELPcard® in 1983 came the launch of HC Credit, which serves prime and near-prime consumers who wish to purchase health care-related goods and services, including insurance co-pays and deductibles. For more information, visit www.helpcard.com, or www.hcrecoveryinc.com, or call +1 877.486.6785.

About Latitude SoftwareLatitude Software, an Interactive Intelligence Group Inc. (Nasdaq: ININ) company, provides debt collection software and services. Latitude offers hosted and on-premise solutions that are easy to use and include comprehensive functionality for faster, more effective debt collection and portfolio recovery. The Latitude software suite is built using the latest Microsoft .NET development tools and Microsoft SQL server database technologies. Latitude was founded in 1997 and serves more than 200 companies nationwide. Latitude is headquartered in Jacksonville, Florida and can be reached at +1 866.396.2599, [e-mail], or on the Net at www.debtsoftware.com.

About Interactive IntelligenceInteractive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Services Suppliers. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or [e-mail]; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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