Interactive Intelligence to Host “5 in 5: Technologies that will Disrupt Customer Service by 2021” Web Event

Interactive to be joined by industry analyst Ian Jacobs to share five technology trends that will transform customer care over the next five years

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global leader of cloud services for customer engagement, communications and collaboration, is hosting a free web event titled, “5 in 5: Technologies that will Disrupt Customer Service by 2021.”

This 60-minute web event, ideal for contact center managers, business operations managers and anyone responsible for improving the customer experience, will be held Tuesday, Oct. 25 at 11 a.m. Eastern time (EDT).

Interactive will be joined by Forrester Senior Analyst Ian Jacobs, who will give insights into the following five technology trends that will transform customer care over the next five years:

• Two-way video expanding within customer service.
• Augmented and virtual reality for sales and troubleshooting.
• Virtual assistants as next-generation self-service.
• Proliferation of messaging.
• Internet of Things and connected devices.

A Q&A will follow the presentation, during which presenters will answer live audience questions.

Attendees will receive a copy of Forrester’s recently published report, “Plan Now for Customer Service in 2021,” which highlights the service experiences and technologies that customers will expect in the next five years.

According to the report, “Although firms won’t feel the impact of these novel technologies for many years, savvy application development and delivery pros will start planning for them now. This gives them enough time to craft compelling business cases for investment and ample time to experiment with rapid-prototyped solutions.”1

To register for this web event, visit: http://c3.inin.com/5-in-5?cid=70144000000pkVs&elqCID=2328.

1Forrester, "Plan Now For Customer Service in 2021," Ian Jacobs, June 2016.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.

Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.

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Interactive IntelligenceChristine Holley, Senior Director, Market Communications, +1 [e-mail]