Indus (NASDAQ:IINT)
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Indus International Inc. (NASDAQ: IINT), a leading
Service Delivery Management (SDM) solution provider, today announced
the launch of Indus Real-time Performance Management(TM) (RPM), a
best-in-class data warehouse and business intelligence solution
designed to help clients drive improvements across their asset, field
service and customer service operations. In conjunction with the
introduction of RPM, the company has created a new Process Improvement
Practice to help clients develop specific business improvement
strategies to capitalize on the full capabilities of RPM. The
announcement was made at the first annual Indus Investor Day event
here at the Grand Hyatt New York.
While all organizations today face increasing pressures to achieve
outstanding performance, few decision-makers have quick, easy access
to the specific, actionable data they need to make significant
improvements. Typically, the same data is distributed to all users
even though they may track different metrics. Furthermore, information
is siloed with limited visibility of how one functional area's
initiatives are affecting another area. It's difficult to create
metrics, dashboards and reports to fit an organization's industry
needs or business model. In fact, leading industry research analyst
firm Aberdeen Group reports that insufficient performance measurement
procedures is one of the most common barriers to success for
organizations.
"We've found that at least one-third of organizations are not
measuring their performance at all," said Mark Vigoroso, Chief
Research Officer and Service Director of Service Chain Management
Research, Aberdeen Group. "To be best-in-class, organizations must
systematically track both operational and customer-facing metrics,
including worker productivity, SLA compliance, first-time resolution
rate and other KPIs which monitor performance of individuals and
departments across the organization."
To meet these challenges, Indus RPM is designed to go beyond basic
report and dashboard functionality compared to competitor's products.
Key features include:
-- Flexible role-based views - Delivers unprecedented flexibility
to create tailored views to meet specific needs. For instance,
executives may want to track overall company performance
against corporate goals, whereas a maintenance engineer may
want to track the details of schedule compliance and
productivity in his specific region. With drag-and-drop
functionality and a flexible rules engine, users can easily
create the views they need depending on their varying roles
and responsibilities.
-- Process optimization - Links key performance indicators to
high-level goals and strategies in critical performance areas
including: customer loyalty, asset performance, workforce
efficiency, supply chain management and financial performance.
The essence of RPM is helping organizations manage
cross-functional processes simultaneously in light of their
interdependencies.
-- Best-in-class toolset - Combines industry-leading business
intelligence technology from Business Objects and data
warehouse/ETL technology from Informatica seamlessly
integrated with Indus' core solutions. The toolset provides a
comprehensive library of prepackaged goals, strategy maps,
metrics, dashboards and reports to help organizations quickly
begin to address their business performance objectives. In
addition, these views can be tailored to meet an
organization's specific requirements.
"Our partnership with Indus has been successful since its
inception," said Wyatt Mullin, vice president of global ISV channels
at Business Objects. "The introduction of RPM leverages more than
three years of collaboration and product integration with Business
Objects and Indus. Together we have a vision of providing enterprises
worldwide with a powerful solution that takes performance management
to a whole new level, while speeding up time-to-benefit and reducing
risk. We're proud to help bring RPM to market and look forward to
further serving our joint clients in the future."
Process Improvement Practice -
A Foundation for Corrective Actions Based on Leading Business
Practices
As part of the introduction of RPM, Indus is creating a Process
Improvement Practice. Through a services engagement, business
intelligence experts can work with clients to conduct a comprehensive
business process review. Depending on the findings and the
organization's specific needs, this team can provide in-depth business
intelligence and data warehouse training, define and map key
performance indicators to specific goals, identify leading practices,
expand product features and recommend specific corrective actions.
"Indus is very excited to introduce RPM and the Process
Improvement Practice based on extensive input from our client base and
more than 30 years of industry and best practices expertise," said
Greg Dukat, President and CEO of Indus International. "Unlike any
other solution in the marketplace, we're offering an end-to-end
methodology to help our clients take significant steps in achieving
world-class performance."
Availability
RPM will be available integrated with Indus' core suites - Service
Suite, Asset Suite and Customer Suite - for existing and new clients.
The solution is designed to coexist or to be integrated with other
data warehouse and business intelligence products. For more
information on Indus RPM or its Process Improvement Practice, contact
your local Indus sales representative. Or, contact Indus at
sales@indus.com.
About Indus International
Indus is a leading Service Delivery Management (SDM) solution
provider, helping clients in a broad array of industries optimize the
management of their customers, workforce, spare parts inventory, tools
and documentation in order to maximize performance and customer
satisfaction while achieving significant cost savings. Indus customer,
asset and workforce management software products, professional
services and hosted service offerings improve our clients'
profitability by reducing costs, increasing capacity and
competitiveness, improving service to their customers, facilitating
billing for services and ensuring regulatory compliance. Indus
solutions have been purchased by more than 400 companies in more than
40 countries, representing diverse industries -- including
manufacturing, utilities, telecommunications, government, education,
transportation, facilities and property management, consumer packaged
goods and more. For more information, visit our Website at
http://www.indus.com.
About Business Objects
Business Objects is the world's leading business intelligence (BI)
software company, with more than 35,000 customers worldwide, including
over 80 percent of the Fortune 500. Business Objects helps
organizations of all sizes create a trusted foundation for decision
making, gain better insight into their business, and optimize
performance. The company's innovative business intelligence suite,
BusinessObjects(TM) XI, offers the BI industry's most advanced and
complete solution for performance management, planning, reporting,
query and analysis, and enterprise information management.
BusinessObjects XI includes the award-winning Crystal line of
reporting and data visualization software. Business Objects has also
built the industry's strongest and most diverse partner community, and
offers consulting and education services to help customers effectively
deploy their business intelligence projects.
Business Objects has dual headquarters in San Jose, Calif., and
Paris, France. The company's stock is traded on both the Nasdaq (BOBJ)
and Euronext Paris (ISIN: FR0004026250 - BOB) stock exchanges. More
information about Business Objects can be found at
www.businessobjects.com.
The Business Objects logo, BusinessObjects, Crystal Reports,
Intelligent Question, and Xcelsius are trademarks or registered
trademarks of Business Objects in the United States and/or other
countries. All other names mentioned herein may be trademarks of their
respective owners.
Indus is a trademark of Indus International, Inc. Other company
and product names may be trademarks of the respective companies with
which they are associated.