Indus (NASDAQ:IINT)
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Indus International Inc. (NASDAQ: IINT), a leading Service
Delivery Management (SDM) solution provider, today announced that
the City of Fort Collins, Colorado, has chosen the latest Indus customer
management solution to help upgrade its citywide customer service
capabilities.
A member of the Platte River Power Authority, Fort Collins is striving
to deliver one-stop contact for its utility and non-utility customers.
To do so, the city is upgrading to Indus
Customer Suite 4.0 to give its customers a single point of contact
for information and services. Additionally, the advanced delinquency
process in Customer Suite will allow Fort Collins Utilities to
appropriately handle non-utility charges as they become delinquent. As a
municipal department, Fort Collins Utilities is mandated to bill for
services that are not utility-related and therefore not subject to the
same rules as utility service. Because the Indus solution’s
collection strategy process accommodates multiple jurisdictions, account
classes, credit ratings, times of year, etc., it will support the city’s
more flexible collection strategies to enhance its revenue management.
As a result, with a single, flexible and scalable solution, the city can
manage the entire customer care and billing process for both utility and
non-utility customers.
“Our customers count on us to provide reliable
energy and safe drinking water, but they also expect us to deliver
efficient and quality customer service,” said
Michael B. Smith, general manager, Fort Collins Utilities. “By
facilitating collaboration and enhanced data sharing across our diverse
departments, Indus Customer Suite provides a powerful tool for our
customer service representatives to help them meet this challenge.”
The flexible architecture and scalability of Customer Suite will enable
the application to grow with the city as its needs expand. And, because
the solution is built around the Oracle 10g portal framework, it will
enhance collaboration within the utility and with other city systems
such as the geographic information system. Customer Suite’s
user interface provides information at users’
fingertips without the need to navigate deep into the system to solve
business problems. In addition, the Oracle Workflow Engine within
Customer Suite can be used to model complex customer-specific business
flows that typically involve multiple applications. As a result,
Customer Suite will help Fort Collins move closer to their goal of
offering citizens one-stop contact with the city.
“Progressive and growing utilities such as
Fort Collins understand that there is only one place where they can find
a customer management solution with the scalability and open
architecture to help them reach their goals,”
said Indus President and CEO Greg Dukat. “No
other customer management system offers greater scalability to grow with
your utility than Indus Customer Suite. We have many utility clients
live now running with 500,000 customers or more, including several with
more than one million and one with more than three million customers!
Nothing speaks louder to the scalability of our system than real-world
success.”
About Indus International
Indus is a leading Service Delivery Management (SDM) solution provider,
helping clients in a broad array of industries optimize the management
of their customers, workforce, spare parts inventory, tools and
documentation in order to maximize performance and customer satisfaction
while achieving significant cost savings. Indus customer, asset and
workforce management software products, professional services and hosted
service offerings improve our clients’
profitability by reducing costs, increasing capacity and
competitiveness, improving service to their customers, facilitating
billing for services and ensuring regulatory compliance. Indus solutions
have been purchased by more than 400 companies in more than 40
countries, representing diverse industries -- including manufacturing,
utilities, telecommunications, government, education, transportation,
facilities and property management, high tech, consumer packaged goods
and more. For more information, visit our Website at http://www.indus.com.
Indus is a registered trademark of Indus International, Inc. Other
company and product names may be trademarks of the respective companies
with which they are associated.
Indus International Inc. (NASDAQ: IINT), a leading Service
Delivery Management (SDM) solution provider, today announced that the
City of Fort Collins, Colorado, has chosen the latest Indus customer
management solution to help upgrade its citywide customer service
capabilities.
A member of the Platte River Power Authority, Fort Collins is
striving to deliver one-stop contact for its utility and non-utility
customers. To do so, the city is upgrading to Indus Customer Suite 4.0
to give its customers a single point of contact for information and
services. Additionally, the advanced delinquency process in Customer
Suite will allow Fort Collins Utilities to appropriately handle
non-utility charges as they become delinquent. As a municipal
department, Fort Collins Utilities is mandated to bill for services
that are not utility-related and therefore not subject to the same
rules as utility service. Because the Indus solution's collection
strategy process accommodates multiple jurisdictions, account classes,
credit ratings, times of year, etc., it will support the city's more
flexible collection strategies to enhance its revenue management. As a
result, with a single, flexible and scalable solution, the city can
manage the entire customer care and billing process for both utility
and non-utility customers.
"Our customers count on us to provide reliable energy and safe
drinking water, but they also expect us to deliver efficient and
quality customer service," said Michael B. Smith, general manager,
Fort Collins Utilities. "By facilitating collaboration and enhanced
data sharing across our diverse departments, Indus Customer Suite
provides a powerful tool for our customer service representatives to
help them meet this challenge."
The flexible architecture and scalability of Customer Suite will
enable the application to grow with the city as its needs expand. And,
because the solution is built around the Oracle 10g portal framework,
it will enhance collaboration within the utility and with other city
systems such as the geographic information system. Customer Suite's
user interface provides information at users' fingertips without the
need to navigate deep into the system to solve business problems. In
addition, the Oracle Workflow Engine within Customer Suite can be used
to model complex customer-specific business flows that typically
involve multiple applications. As a result, Customer Suite will help
Fort Collins move closer to their goal of offering citizens one-stop
contact with the city.
"Progressive and growing utilities such as Fort Collins understand
that there is only one place where they can find a customer management
solution with the scalability and open architecture to help them reach
their goals," said Indus President and CEO Greg Dukat. "No other
customer management system offers greater scalability to grow with
your utility than Indus Customer Suite. We have many utility clients
live now running with 500,000 customers or more, including several
with more than one million and one with more than three million
customers! Nothing speaks louder to the scalability of our system than
real-world success."
About Indus International
Indus is a leading Service Delivery Management (SDM) solution
provider, helping clients in a broad array of industries optimize the
management of their customers, workforce, spare parts inventory, tools
and documentation in order to maximize performance and customer
satisfaction while achieving significant cost savings. Indus customer,
asset and workforce management software products, professional
services and hosted service offerings improve our clients'
profitability by reducing costs, increasing capacity and
competitiveness, improving service to their customers, facilitating
billing for services and ensuring regulatory compliance. Indus
solutions have been purchased by more than 400 companies in more than
40 countries, representing diverse industries -- including
manufacturing, utilities, telecommunications, government, education,
transportation, facilities and property management, high tech,
consumer packaged goods and more. For more information, visit our
Website at http://www.indus.com.
Indus is a registered trademark of Indus International, Inc. Other
company and product names may be trademarks of the respective
companies with which they are associated.