Indus (NASDAQ:IINT)
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Indus International Inc. (NASDAQ: IINT), a leading Service Delivery
Management (SDM) solution provider, today announced a significant new
contract with Eastern Municipal Water District (EMWD), Perris, CA, to
replace the district’s customer information
system (CIS) with a comprehensive customer management software solution
from Indus. License revenue from the contract was recognized in Indus’
first fiscal quarter of 2007.
EMWD delivers freshwater, wastewater service and recycled water to a
population of approximately 630,000 within its 555-square-mile service
area in the heart of Southern California. This population has grown
dramatically in recent years, and the trend is expected to continue into
the foreseeable future. According to district figures, the number of
residential water meters in Eastern's San Jacinto Valley service area,
for instance, increased by more than 50 percent from 2001 to 2005. And,
a recent report by the California State Department of Finance estimates
that the county’s population will double from
1.7 million to 3.3 million by 2045. In addition, the Riverside County
service area is expected to grow from 1.5 million to 4.3 million
residents in that timeframe, the largest population gain of any county
in the state.
In order to support this growing customer base -- and continue to meet
its strategic goal of providing customer service in a timely, courteous
and effective manner -- EMWD decided to upgrade its outdated CIS with a
world-class, scalable customer management solution. After an extensive
review process, EMWD chose Indus Customer Suite.
“Our whole strategic effort right now is
accommodating growth, while meeting or exceeding customer expectations,”
said Anthony Pack, general manager of Eastern Municipal Water District. “To
meet this objective we must utilize information technology that provides
up-to-date, accurate and reliable information to help us address
customer queries and provide for centralized, integrated, seamless
customer service. The Indus Customer Suite gave us the solution we
needed today, and the ability to grow with us as our needs expand in the
future.”
Another objective EMWD established was the ability to offer additional
economic incentives, such as tiered rates, which reward customers who
conserve water while forcing heavy water consumers to pay higher rates.
The ability of Indus Customer Suite to support tiered billing was a
major reason for selecting the Indus solution. Complex billing is only
part of the comprehensive feature set included in Indus Customer Suite,
which also includes unparalleled flexibility and workflow capabilities.
A major component of Indus’ Service Delivery
Management strategy, Customer Suite can manage all of a utility’s
customer-facing processes. The solution includes customer care features,
which help utilities capture, track and analyze customer information and
behavior for continual service optimization. And, it provides revenue
cycle management features for sophisticated financial operation
functions, including complex billing, variable pricing options and
advanced rate management.
“Indus is proving to be the solution of
choice for water utilities, as this recent win at EMWD proves,”
said Indus President and CEO Greg Dukat. “The
Indus Customer Suite is the most complete utility-specific customer
management solution available today, and the only one offering the
robust, flexible and scalable functionality that meets the needs of
progressing, growing utilities.”
About Eastern Municipal Water District
EMWD is the freshwater, wastewater service and recycled water provider
to a 555-square mile area from Moreno Valley southward along the I-215
corridor to Temecula and eastward to Hemet and San Jacinto.
Approximately 570,000 people live and work in this area. In addition to
its own water customers, EMWD supplements water to eight local water
agencies and municipalities that have their own water departments. EMWD
operates four water reclamation facilities and treats some 43 million
gallons of wastewater daily. More information can be found at EMWD’s
web site www.emwd.org.
About Indus International
Indus is a leading Service Delivery Management (SDM) solution provider,
helping clients in a broad array of industries optimize the management
of their customers, workforce, spare parts inventory, tools and
documentation in order to maximize performance and customer satisfaction
while achieving significant cost savings. Indus customer, asset and
workforce management software products, professional services and hosted
service offerings improve our clients’
profitability by reducing costs, increasing capacity and
competitiveness, improving service to their customers, facilitating
billing for services and ensuring regulatory compliance. Indus solutions
are used by several hundred thousand end users in more than 40
countries, representing diverse industries -- including manufacturing,
utilities, telecommunications, government, education, transportation,
facilities and property management, high tech, consumer packaged goods
and more. For more information, visit our Website at http://www.indus.com.
Indus is a registered trademark of Indus International, Inc. Other
company and product names may be trademarks of the respective companies
with which they are associated.
Indus International Inc. (NASDAQ: IINT), a leading Service
Delivery Management (SDM) solution provider, today announced a
significant new contract with Eastern Municipal Water District (EMWD),
Perris, CA, to replace the district's customer information system
(CIS) with a comprehensive customer management software solution from
Indus. License revenue from the contract was recognized in Indus'
first fiscal quarter of 2007.
EMWD delivers freshwater, wastewater service and recycled water to
a population of approximately 630,000 within its 555-square-mile
service area in the heart of Southern California. This population has
grown dramatically in recent years, and the trend is expected to
continue into the foreseeable future. According to district figures,
the number of residential water meters in Eastern's San Jacinto Valley
service area, for instance, increased by more than 50 percent from
2001 to 2005. And, a recent report by the California State Department
of Finance estimates that the county's population will double from 1.7
million to 3.3 million by 2045. In addition, the Riverside County
service area is expected to grow from 1.5 million to 4.3 million
residents in that timeframe, the largest population gain of any county
in the state.
In order to support this growing customer base -- and continue to
meet its strategic goal of providing customer service in a timely,
courteous and effective manner -- EMWD decided to upgrade its outdated
CIS with a world-class, scalable customer management solution. After
an extensive review process, EMWD chose Indus Customer Suite.
"Our whole strategic effort right now is accommodating growth,
while meeting or exceeding customer expectations," said Anthony Pack,
general manager of Eastern Municipal Water District. "To meet this
objective we must utilize information technology that provides
up-to-date, accurate and reliable information to help us address
customer queries and provide for centralized, integrated, seamless
customer service. The Indus Customer Suite gave us the solution we
needed today, and the ability to grow with us as our needs expand in
the future."
Another objective EMWD established was the ability to offer
additional economic incentives, such as tiered rates, which reward
customers who conserve water while forcing heavy water consumers to
pay higher rates. The ability of Indus Customer Suite to support
tiered billing was a major reason for selecting the Indus solution.
Complex billing is only part of the comprehensive feature set included
in Indus Customer Suite, which also includes unparalleled flexibility
and workflow capabilities. A major component of Indus' Service
Delivery Management strategy, Customer Suite can manage all of a
utility's customer-facing processes. The solution includes customer
care features, which help utilities capture, track and analyze
customer information and behavior for continual service optimization.
And, it provides revenue cycle management features for sophisticated
financial operation functions, including complex billing, variable
pricing options and advanced rate management.
"Indus is proving to be the solution of choice for water
utilities, as this recent win at EMWD proves," said Indus President
and CEO Greg Dukat. "The Indus Customer Suite is the most complete
utility-specific customer management solution available today, and the
only one offering the robust, flexible and scalable functionality that
meets the needs of progressing, growing utilities."
About Eastern Municipal Water District
EMWD is the freshwater, wastewater service and recycled water
provider to a 555-square mile area from Moreno Valley southward along
the I-215 corridor to Temecula and eastward to Hemet and San Jacinto.
Approximately 570,000 people live and work in this area. In addition
to its own water customers, EMWD supplements water to eight local
water agencies and municipalities that have their own water
departments. EMWD operates four water reclamation facilities and
treats some 43 million gallons of wastewater daily. More information
can be found at EMWD's web site www.emwd.org.
About Indus International
Indus is a leading Service Delivery Management (SDM) solution
provider, helping clients in a broad array of industries optimize the
management of their customers, workforce, spare parts inventory, tools
and documentation in order to maximize performance and customer
satisfaction while achieving significant cost savings. Indus customer,
asset and workforce management software products, professional
services and hosted service offerings improve our clients'
profitability by reducing costs, increasing capacity and
competitiveness, improving service to their customers, facilitating
billing for services and ensuring regulatory compliance. Indus
solutions are used by several hundred thousand end users in more than
40 countries, representing diverse industries -- including
manufacturing, utilities, telecommunications, government, education,
transportation, facilities and property management, high tech,
consumer packaged goods and more. For more information, visit our
Website at http://www.indus.com.
Indus is a registered trademark of Indus International, Inc. Other
company and product names may be trademarks of the respective
companies with which they are associated.