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Mazda Drives Customer Satisfaction and Loyalty With Its Strategic New Customer
Relationship Management System
eFORCE Deploys E.piphany(R) E.6(TM) Service Software in Mazda's Web-based
Consumer Call Center
HAYWARD, Calif., and SAN MATEO, Calif., Dec. 1 /PRNewswire-FirstCall/ -- eFORCE
( http://www.eforceglobal.com/ ), a global provider of strategic information
technology solutions, and E.piphany, Inc. , a full-suite provider of customer
relationship management (CRM) solutions, today announced the successful
deployment of a nationwide call center system for the North American Sales and
Marketing arm of auto industry giant Mazda. Configured and implemented by
eFORCE's global CRM Practice for Mazda North American Operations, the system is
a strategic deployment of the E.piphany(R) E.6(TM) CRM software suite in the
call center.
"We selected the E.piphany CRM suite because of the flexibility of their J2EE
service-oriented architecture, and we selected eFORCE for the project based on
their fixed price, fixed time deployment model and their expertise with the
E.piphany CRM suite," said Bill Hughes, marketing systems manager for Mazda
North American Operations. "Equally important, both eFORCE and E.piphany have
experience in providing solutions for the automotive industry, which also
appealed to us and was a key decision factor. We are pleased with the
deployment which was delivered on-budget and on-time to our specifications, and
look forward to realizing the benefits of this world-class CRM solution."
The collaboration between eFORCE, E.piphany and Mazda included the design and
deployment of a web-based consumer call center, which is now providing efficient
response to customer call requests resulting in increased customer satisfaction
and measurable return on investment (ROI) for Mazda. The E.piphany-based call
center system utilizes the E.piphany E.6 Service software.
"eFORCE's experience implementing E.piphany CRM software solutions for Global
1000 automotive and manufacturing organizations makes eFORCE one of the few
solution integrators in the world capable of providing customers with deep
experience in both the full E.piphany product suite and the processes that drive
the application," said Nat Natraj, chief executive officer, eFORCE.
The E.piphany E.6 CRM software suite is built on the industry's most modern and
innovative web-based CRM architecture. Based on Java 2, Enterprise Edition
(J2EE), the E.piphany E.6 software suite offers the openness, flexibility,
security and scalability needed to power the largest customer-focused
organizations. In addition, E.piphany's modular architecture and broad
interface support enables flexible deployment that leverages the latest Web
services standards.
"We are excited about the successful deployment of the E.piphany E.6 Service
software solution in the call center at Mazda, and congratulate both Mazda and
eFORCE on this state-of-the-art call center solution," said Karen Richardson,
CEO, E.piphany. "We appreciate the depth of knowledge of our solutions
demonstrated by eFORCE, and look forward to being an integral part of Mazda's
successful customer service solution."
The eFORCE CRM Practice is designed to help Global 1000 companies rapidly build
and deploy integrated information technology solutions that support a 360-degree
view of their customers. eFORCE uses a fixed price, fixed time global
development methodology that has supported successful implementations of CRM
solutions at leading automotive, manufacturing, and financial corporations in
North America and Europe.
Mazda North American Operations is responsible for the sales and marketing,
customer parts and services support of Mazda vehicles in the United States.
Headquartered in Irvine, Calif., the company supports more than 700 dealerships
nationwide.
About eFORCE
eFORCE specializes in the Fixed Price, Fixed Time design, development, supply
and maintenance of IT products and solutions in the areas of Enterprise Portals,
Customer Relationship Management, Enterprise Application Integration, Business
Intelligence and Enterprise Infrastructure. Combining expertise in business
architecture, technical architecture, design, deployment and maintenance, eFORCE
delivers production-scale solutions that result in measurable ROI. eFORCE
customers include Global 1000 organizations such as Alcatel, AT&T, Avaya, Baker
Hughes, Bank of America, British Telecom, Cisco, DHL, FedEx, Fleet Bank, French
Telecom, GE Capital, GE Power, Hilton, HP, Intel, Janssen, Janus, Mazda, Merck,
Morgan Stanley, Novartis, Reuters, Shell, Viacom, Visa and Wells Fargo. eFORCE
delivers solutions based on best-in-class enabling technologies such as ATG, BEA
Systems, BroadVision, Documentum, E.piphany, HP, Interwoven, Netegrity,
Plumtree, Siebel Systems, Sun Microsystems, MatrixOne, Microsoft, Oracle,
SeeBeyond, Stellent, TIBCO and webMethods.
eFORCE ( http://www.eforceglobal.com/ ) is headquartered in Silicon Valley, has
Development Centers in North America, Europe and India, and, through its Global
Delivery Methodology, provides both onshore and offshore design and development
as well as full lifecycle deployment, maintenance, and support.
About E.piphany
The E.piphany E.6 CRM software suite enables global organizations to align
touchpoints, processes and technologies around the customer. Built on the
industry's most advanced, services-oriented architecture, the E.6 software
solution creates benefits that cross departments and geographies, and result in
rapid, measurable ROI. With the E.6 Suite of Marketing, Sales and Service
software solutions, every customer interaction is driven by real-time
intelligence, enabling businesses to better understand their customers and
optimize every interaction from both a revenue generation and customer retention
viewpoint. More than 460 companies, including nearly 40 of the Fortune 100, use
E.piphany software products to enhance their customers' experiences while, at
the same time, realizing the companies' business objectives. With worldwide
headquarters in San Mateo, CA, E.piphany serves customers in more than 40
countries worldwide. For more information, visit us at http://www.epiphany.com/
.
NOTE: E.piphany and the E.piphany logo are registered trademarks and E6 is a
trademark of E.piphany, Inc. All other trademarks are the property of their
respective owners.
DATASOURCE: eFORCE; E.piphany, Inc.
CONTACT: Paula Brici of Lages & Associates, +1-949-453-8080,
, for eFORCE, Inc.; or John Hitchcock of eFORCE, Inc.,
+1-510-265-5891, ; or David Conner of Access
Communications, +1-415-844-6233, , for E.piphany, Inc.;
or Courtney Zoog of E.piphany, Inc., +1-650-356-5863,
Web site: http://www.epiphany.com/
/Web site: http://www.eforceglobal.com/