E.Piphany (NASDAQ:EPNY)
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Epiphany, Inc. (Nasdaq:EPNY)
-- New Advisor Client and Portal Integration Drive Real-Time
Analytics and Business Intelligence into Existing Customer
Systems
-- New Service Capabilities for E-Mail Response Management
-- Campaign Management Enhancements for Security and MRM
Integration
Epiphany, Inc. (Nasdaq:EPNY), a leading provider of customer
relationship management (CRM) solutions for consumer-oriented
businesses, today announced the immediate availability of the latest
version of the Epiphany(R) 6.5 CRM software suite. The Epiphany 6.5
software suite is a family of modular CRM applications that help the
largest consumer-oriented companies -- such as those in the
telecommunications, retail financial services and insurance industries
-- increase profitability by making every interaction intelligent.
For large enterprises faced with complex integration and
deployment challenges, Epiphany solutions provide an easy way to
augment existing systems to generate rapid ROI. Built on the
industry's most modern architecture, the Epiphany 6.5 software suite
drives measurable business value by enhancing existing systems and
allowing new functionality to be deployed incrementally over time. By
leveraging a J2EE-based service-oriented architecture, Epiphany
solutions are designed to co-exist with current IT infrastructures and
plug-in to existing customer data and service systems. This means
companies can unify previously incompatible systems and add real-time
intelligence without the need for systems replacement and data
replication.
"We are excited about the Epiphany CRM suite as it provides a
solution that addresses some of our key business challenges, such as
integrating disparate systems and improving efficiency in our contact
centers," said Cyndie Beckwith, vice president, customer experience,
California State Automobile Association. "These improvements will help
us continue to deliver excellent customer service and improve our
customers' overall experience. We look forward to continued innovation
from Epiphany."
"Enterprise companies are continually seeking ways to enhance
their existing environments and investments by integrating targeted
CRM solutions that provide measurable, rapid ROI," said Phil
Fernandez, President and COO, Epiphany. "These latest enhancements to
the Epiphany CRM suite are driven by customer input and are designed
to improve profitability and drive organic growth for our customers
through intelligent customer interactions."
The Epiphany 6.5 software suite is a family of modular CRM
applications that seamlessly blend three product lines, Epiphany
Marketing, Epiphany Advisor, and Epiphany Sales and Service, each of
which is powered by real-time intelligence and best-in-class
analytics. New features, functionality and enhancements in the updated
version include:
-- An updated Interaction Advisor Agent client designed to
increase CSR effectiveness by driving real-time analytic
intelligence to any CSR desktop. The release includes
integrated Dialogs and a number of customer-driven
enhancements in the Interaction Advisor Manager, such as offer
content preview, enhanced reporting and exporting, improved UI
design and other vertical market best practices.
-- Streamlined Campaign Management processes with new security
improvements and integration with third party MRM solutions
such as Aprimo, SmartPath and others.
-- Significant new Epiphany Service capabilities for E-Mail
Response Management to reduce support costs and improve
service by allowing for intelligent, automated responses to
incoming e-mail, response time monitoring on e-mail queues,
new reporting features and other enhancements.
-- New advanced portal support for Epiphany Advisor, Sales and
Service, enabling easier enterprise-wide CRM integration. The
release includes an example search portlet for IBM or BEA
portals, a portal client and inter-portlet communication,
supporting the most modern trends in user interface
integration.
-- Continued improvements in performance, scalability, and
developer tools for Epiphany Sales and Service.
-- Streamlined integration to existing customer systems, with the
inclusion of a Java Client, for complete customization of
desktop environments, and iFrame capability for integration
with Vantive desktops, as well as other host applications.
-- Extended platform support by adding support for Red Hat
Enterprise Linux 3.0, IBM AIX 5.3, Oracle 10g (including
64-bit Linux), IBM DB2 8.2 (including 64-bit Linux), Netegrity
Siteminder 6.0, Cisco ICM 6.0, Genesys G7 CIM Platform, Lotus
Domino 6.5.2, and TIBCO EMS 4.1.
Epiphany CRM software solutions are used by leading
consumer-oriented businesses worldwide, including Autotrader.com,
Bankinter, Bell Canada, California State Automobile Association
(CSAA), CDS, CIGNA International, Citibank, ebookers, Expedia, HBOS
plc, HSBC Mexico, ING DIRECT, Interpay, Interval International,
KLM/Royal Dutch Airlines, Mazda, Merrill Lynch, MGM MIRAGE, Orange,
Schwans, Swisscom, TELUS Mobility, Vodafone UK, and Wells Fargo.
About Epiphany
Epiphany provides CRM software solutions that increase
profitability at the largest consumer-oriented companies by making
every customer interaction intelligent. With over 475 customers --
including nearly 35 percent of the Fortune 100 -- Epiphany powers deep
customer insights and optimizes each relationship from both a revenue
generation and customer retention viewpoint. Built on the industry's
most advanced, service-oriented architecture, Epiphany software
solutions address problems that span business silos, departmental
functions and geographic locations, and result in rapid, measurable
ROI. With a suite of blended marketing, sales and service solutions,
Epiphany enables global organizations to align touchpoints, processes
and technologies around the most valuable enterprise asset -- the
customer. With worldwide headquarters in San Mateo, CA, Epiphany
serves customers in more than 40 countries worldwide. For more
information please visit www.epiphany.com.
Epiphany Safe Harbor Statement
This press release contains forward-looking statements relating to
future results that may be achieved by customers using the Epiphany E6
software product and future sales opportunities. Actual results could
differ materially from such forward-looking statements. Factors that
could cause actual results to differ materially from the
forward-looking statements include customers' individual purchasing
decisions, competition and the introduction of new products and
services by competitors, our ability to hire and retain qualified
personnel, and general economic conditions. These factors and others
are described in more detail in Epiphany's public reports filed with
the Securities and Exchange Commission, such as those discussed in the
"Risk Factors" section included in the Epiphany's Annual Report on
Form 10-K, Quarterly Reports on Form 10-Q and in the Epiphany's prior
press releases. Epiphany assumes no duty to update any statements made
in this press release.
Epiphany, E6 and the Epiphany logo are registered trademarks of
Epiphany, Inc in the United States and other jurisdictions. All other
trademarks are the property of their respective owners.