E.piphany Hosts European 'On-Demand Technology for CRM' Webinar

E.piphany Hosts European 'On-Demand Technology for CRM' Webinar
Free Online Event Features E.piphany, IBM and KLM 


SAN MATEO, Calif., October 30  /PRNewswire-FirstCall/ -- E.piphany, Inc. , a
full-suite provider of customer relationship management (CRM) solutions, today
announced that it will host a free European webinar on November 5, 2003,
highlighting on-demand technology for CRM. Industry experts from E.piphany, IBM
and Accenture will discuss how companies can achieve maximum value from their
technology investments and profit in an on-demand environment. Additionally, the
webinar will feature the CRM successes of E.piphany customer, KLM Royal Dutch
Airlines, the fourth largest airline in Europe.

(Photo:  http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO )

Attendees will learn how organizations can optimize success by building an
on-demand backbone and deploying CRM applications built for on-demand. Specific
topics for discussion include:

  -- How KLM is improving customer loyalty by providing a consistent
     interaction experience at all customer touch points
  -- The key role IBM WebSphere plays in providing an on-demand platform for
     CRM
  -- Autonomic computing using IBM Tivoli for more reliable CRM applications
  -- The future of grid computing and efficiency breakthroughs for CRM
     applications
  -- The central role of J2EE and Linux in enabling cost-effective CRM
  -- E.piphany's CRM Suite and its J2EE service-oriented architecture



The On-Demand Technology for CRM webinar will take place on Wednesday November
5, 2003 at 10:00 a.m. GMT /11:00 a.m. CET (2:00 a.m. PT). For more information,
or to register visit:  http://www.epiphany.com/ .

About E.piphany

The E.piphany(R) E.6(TM) CRM software suite enables global organizations to
align touchpoints, processes and technologies around the customer. Built on the
industry's most advanced, service-oriented architecture, the E.piphany 6.5
software solution creates benefits that cross departments and geographies, and
result in rapid, measurable ROI. With the E.piphany 6.5 suite of Marketing,
Sales and Service software solutions, every customer interaction is driven by
real-time intelligence, enabling businesses to better understand their customers
and optimize every interaction from both a revenue generation and customer
retention viewpoint. More than 460 companies, including nearly 40 of the Fortune
100, use E.piphany software products to enhance their customers' experiences
while, at the same time, realizing the companies' business objectives. With
worldwide headquarters in San Mateo, CA, E.piphany serves customers in more than
40 countries worldwide.

NOTE:  E.piphany and the E.piphany logo are registered trademarks and E.6 is a
trademark of E.piphany, Inc.  All other trademarks are the property of their
respective owners. 

http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO

http://photoarchive.ap.org/

DATASOURCE: E.piphany, Inc.



CONTACT:   media, Courtney Zoog of E.piphany, [phone], or

; or Lindsay Stewart of Access Communications,

[phone], or , for E.piphany; or investors,

Todd Friedman of E.piphany, [phone], or 



Web site:  http://www.epiphany.com/

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