City Telecom Launches bb50 & bb200, Supported by 'SDU' Personalized Customer Care Service

HONG KONG, Feb. 8  /PRNewswire-FirstCall/ -- Hong Kong Broadband Network Ltd. ("HKBN"), a wholly owned subsidy of City Telecom (HK) Limited (NASDAQ:CTEL), is pleased to announce the launch of two new broadband services - bb50 (symmetric 50 Mbps) and bb200 (symmetric 200 Mbps). Furthermore, HKBN will introduce an all new "Special Duty Unit" ("SDU") customer care system whereby every residential broadband customer will be assigned a personal customer care executive.  These innovations set new service standards for Hong Kong consumers.

Enabled by our self-built Metro Ethernet, HKBN is dedicated to the provision of ultra high speed, stable and symmetrical bandwidth broadband services. We followed up the launch of our bb100 & bb1000 in early 2005, with the bb25 in April 2006, and now, have added further consumer choice with the latest bb50 and bb200 options.  bb50 & bb200 are priced at HK$238 (US$30) and HK$688 (US$88) per month respectively.  On a cost per Mbps per month basis, HKBN's suite of broadband services offers amongst the best value in the world.

Chairman of HKBN, Ricky Wong said, "Customers' demand for bandwidth is growing endlessly.  Legacy access speeds of less than 10Mbps no longer meet customers' satisfaction and just as importantly, customers now demand symmetric bandwidth. Our existing bb25 and above services now dominate our sales, accounting for 80% of our new and renewal subscriptions.  At HKBN, we are committed to continuous enhancements and innovation to lead rather than follow market trends."

In support of our quality broadband service offerings, we will introduce our "SDU" personalized customer care system.  The all new system will be deployed in two phases, customer services and telesales were combined into one during the first phase, where individual customers are assigned a designated VIP customer service executive for service account matters. The second stage of SDU enables a truly personalized service experience, where customers can enjoy direct and convenient communications with customer service executives via video conferencing using HKBN's cutting edge 2b broadband phone system. The new system will then be deployed in phases, targeting to cover all residential broadband customers by mid-2007.

For additional information, please refer to our website http://www.ctihk.com/ or contact Ms Jessie Cheung, Public Relations Manager, 852-31454118. 

DATASOURCE: City Telecom (HK) Limited



CONTACT:  Ms Jessie Cheung, Public Relations Manager of City Telecom

(H.K.) Limited, 852-31454118



Web site:  http://www.ctihk.com/ 

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