Leading Industry Analyst Firm Positions ClickSoftware as the Top Leader of the Magic Quadrant for Field Service Management

BURLINGTON, Massachusetts, October 5, 2011 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions for the service industry, today announced that it has been positioned by Gartner, Inc. in the Leaders Quadrant in the analyst firm's 2011 "Magic Quadrant for Field Service Management".^[1] ClickSoftware is recognized as a market leader for its combined performance in the categories of "Ability to Execute" and "Completeness of Vision" in developing, marketing, selling, and implementing its Workforce Management Platform.

"Gartner's annual Magic Quadrant for Field Service Management remains the most respected and anticipated independent research in our industry. Customers, prospects, and ClickSoftware all highly value Gartner's perspective on the marketplace. Being recognized as the Leader in Gartner's 2011 Magic Quadrant for Field Service Management is a landmark achievement for ClickSoftware," said ClickSoftware's Chairman and CEO Dr. Moshe BenBassat. "Persistence and focus both pay and this is evident in ClickSoftware's long-term performance. As the company which pioneered this space and continued to invest in its development, it is pleasing to note our continued progress over the years in Gartner's Field Service Management Magic Quadrant all the way to the top-right Leader's quadrant, while coupled with widening the gap between ClickSoftware and the competition," he continued.

Over the past twelve months, ClickSoftware's progress has been substantial.

• Released four new versions of the patented ServiceOptimization Suite expanding the scope of the platform to encompass ClickMobile Professional, based on HTML5, Work Order Management functionality, and a true enterprise-wide approach to scheduling using a combination of ClickSchedule and ClickRoster.
• Announced numerous new customer wins in traditional and new industries - such as the Public Sector and Oil & Gas - including Gizmo, Thames Water, DIRECTV, ADT, Skanska, and Mosaic Sales Solutions.
• Announced the launch of the patent-pending ClickAppStore offering hundreds of ready-to-use mobile business apps, and a unique integrated development environment (IDE) in which IT professionals can assemble business apps into end-user solutions using primarily no-coding 'drag and drop' wizards.
• Awarded a 2011 SAP® Pinnacle award in the category "Software Solution Innovator of the Year" as a result of the strong collaborative relationship between the companies that is resulting in a healthy generation of new customer wins.
• Announced ClickSoftware's first dividend payment to its stockholders.
• Continued to grow the financial performance of the company, resulting in recently announcing that ClickSoftware expects record revenues for the third quarter of 2011 alongside revising upward its 2011 revenue forecast to between $85 and $87 million.

"Our mobility products have been dramatically expanded to support real-time optimization and serving as the ultimate productivity tool for the mobile worker on the most modern tablets and smartphones. Similarly our rostering solution is now integrated with the rest of our scheduling and planning tools to form a unique enterprise-wide workforce management platform which is taking us into new industries such as public sector, transportation, and banking. These are just two examples of what we believe establishthe foundations for sustainable and profitable growth for ClickSoftware," concluded Dr. BenBassat.

The full 2011 Gartner Field Service Management Magic Quadrant can be ordered, compliments of ClickSoftware, by registering at the following address:

http://go.clicksoftware.com/Magic-Quadrant-2011.html

1. Gartner, Inc. "Magic Quadrant for Field Service Management" by William McNeill, Michael Moaz, and William Clark, September 2011

About the Magic Quadrant

The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

ClickSoftware does not endorse or adopt any third-party analyst statements, research or forecasts and assumes no responsibility for the contents or opinions represented in them, nor for the updating of any information contained in any report.

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premise, creates business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The Company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com or follow us on Twitter, the content of which is not part of this press release.

    ClickSoftware Contact                       Media Contact 
    Melissa Banaszak                            George Robertson
    ClickSoftware                               Corporate Ink
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SOURCE ClickSoftware Technologies Ltd

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