Click Commerce (NASDAQ:CKCM)
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Click Commerce, Inc., (Nasdaq:CKCM), a leading provider
of on-demand supply chain management solutions, presents part three of
the three-part series, "The Service Supply Chain Revolution: New Ways
to Streamline Operations, Drive Profits, and Delight Customers." The
event will be held on May 16 at 1 pm EDT and will feature Click
Commerce customer Jabil Global Services, a leading warranty and repair
services provider, and AMR Research senior research analyst Mark
Hillman. Senior director of IT at Jabil Global Services, Erik Carlson,
and Click Commerce Senior Manager Bob Leeds will discuss how the Click
Commerce Service Supply Chain solution provides Jabil Global Services
with real-time visibility throughout their extended enterprise and
helps them deliver a superior service experience to their customers.
Part of the year-long Webinar series featuring AMR Research
"Winning in a Flat World, How to Compete in the Real-Time Global
Marketplace," the service supply chain series discusses how today's
complex post-sales service operations require a solution that
synchronizes the planning and execution of forward and reverse
logistics processes and provides real-time access to information.
According to an April 13, 2006 research article, "New Service
Models Mean New Ways of Planning Service Parts," by Mark Hillman of
AMR Research, "As availability-based service-level requirements become
the norm rather than the exception, firms will need to consider the
implications on the service business model. Begin thinking about how
changing service requirements will influence planning, and think ahead
to consider what tools you will need to support these new service
imperatives."
"Progressive companies like Jabil Global Services understand that
the service business model is rapidly changing. Not only is post-sales
service a fast growing profit center, but it has also become a
significant market differentiator. The challenge is aligning supply
chain processes with this changing business model," said Nancy Koenig,
executive vice president of operations for Click Commerce. "Our
service supply chain solution enables companies with extended
enterprises to effectively meet this challenge and achieve higher
customer service levels at lower operating costs."
In addition to this series, the year-long Webinar program includes
discussions on demand chain management, master data management (MDM),
contract and service management, and supply chain management. Part two
of the three-part demand chain management series, "Transforming
E-Commerce for the Extended Enterprise," is June 7 at 1 pm EDT. Robert
Bois, AMR Research research director, and Russell Golland, business
consultant for the Click Commerce Demand Chain Management group, will
discuss the benefits of consolidating partner information in a single
repository to create and target sales training, communications, and
promotions tailored to specific channel participants. To register for
the event, go to www.clickcommerce.com.
For a complete list of dates and times, or to register for a
Webinar, go to www.clickcommerce.com.
About Click Commerce, Inc.
Click Commerce, Inc., (Nasdaq:CKCM), a leading provider of
on-demand supply chain management solutions, enables millions of users
in 70 countries to collaborate, in real time, with business partners
across the extended enterprise. Click Commerce solutions support the
unique business processes of multiple industry segments such as
manufacturing, aerospace and defense, and high-tech. Click Commerce
enables corporations including Alaska Airlines, BASF, Citibank,
Delphi, Eastman Kodak Company, Jabil Global Services, Lockheed Martin,
Microsoft, Pier 1, Ryder, and Verizon to coordinate and optimize
business processes, accelerate revenue, lower costs, and improve
customer service. More information can be found at
www.clickcommerce.com.