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CDC Software, a wholly-owned subsidiary of CDC Corporation and a
provider of industry-specific enterprise software and services, today
announced the general availability of Pivotal CRM 6.0, a newly-designed
customer relationship management (CRM) platform based on Microsoft.NET
technology that provides task-based navigation, embedded Microsoft
SharePoint and Office applications, easy customization, a smart client
user interface, high user adoption and a low total cost of ownership.
Pivotal CRM 6.0 is a significantly redesigned platform that provides
users with out-of-the box, task-based navigation, forms and portals that
have the look and feel of Microsoft applications and which have the
ability to model complex workflow. Pivotal 6.0 is highly-integrated with
Microsoft Outlook (including calendaring, task and email capabilities)
within the platform, allowing users to complete much of their daily work
without having to leave their CRM system. The new features of Pivotal
6.0 provide easier customization, enhanced searching and reporting
capabilities, the flexibility to conform to an organization’s
way of doing business and ease of use, all of which potentially results
in increased user adoption and overall higher worker productivity.
A customer for more than six years, CareerBuilder.com, the nation's
largest online recruitment and career advancement source for employers,
recruiters and job seekers, is implementing Pivotal 6.0. According to
Mark Williams, CRM architect and team leader at CareerBuilder.com, “I
am amazed at how well Pivotal 6.0 integrates with Microsoft Office,
particularly with Outlook. I was able to configure the new ‘Links’
feature to see my Pivotal contacts in Outlook and easily got ‘Activities’
to show up in both places with bi-directional synching. I think our
users will love this integration as it streamlines the processes on how
the users interact with the system and the Microsoft technologies they
are already familiar with using.”
Williams also noted, “The Microsoft Visual
Studio 2005 integration provides a flexible development platform for our
technical team to easily customize and extend Pivotal 6.0 quickly to the
changing needs of the organization. Pivotal 6.0’s tight
integration with Visual Studio and the form designer are outstanding
improvements over the prior user interface versions. With this new
toolkit, we can implement user forms that are much more attractive and
easier to use, which should improve user adoption with our technically
savvy sales reps. Additionally, from a technological resource
perspective, I believe it will be easier to find professionals who know
Microsoft.NET technology and have a desire to work on a state-of-the-art
enterprise development platform.”
“Pivotal 6.0 illustrates our unwavering
commitment to develop innovative products that help protect customers’
investments in CDC Software technology, while directly addressing their
industry-specific business requirements,”
said James McDevitt, chief operating officer of CDC Software. “Pivotal
6.0 offers customers a compelling CRM solution that combines Microsoft’s
powerful .NET technology and Pivotal CRM’s
superior performance, usability, flexibility, interoperability, and
industry-specific functionality.”
Pivotal 6.0 also embeds SharePoint, which enables companies to easily
deploy SharePoint Server 2007 with SharePoint Designer 2007 and to
implement a new feature in Pivotal 6.0 called SmartPortal, a Pivotal
portal which allows IT professionals to set-up pre-defined portals by
functional area. For example, a portal can be designed for sales people,
customer support representative and others specific to groups within an
organization. End users, including mobile users, can then personalize
their own home page by adding new web parts (which can be defined by the
customizer or imported from third parties, including Microsoft) and
modifying existing web parts, allowing users to assemble their own,
highly-personalized, relevant and visually enhanced portal. With Pivotal
6.0’s advanced web parts-based portal
options, enterprises can build role-based user interfaces and functional
tool groupings that enable different users to navigate its repository of
data more quickly and easily, minimize clicks and maximize the amount of
valuable data available on each screen. The time and labor savings
potentially can be significant since these features should allow
enterprises to only build a page one time, while having it work for many
different user groups and purposes.
Pivotal CRM 6.0 is available now. CDC Software offers a migration kit
that automates much of the conversion and migration process from earlier
versions of Pivotal to help ensure customers can move to Pivotal 6.0 as
smoothly and cost-effectively as possible. The Customer Management
System and Pivotal for Financial Services applications are available now
on Pivotal 6.0 with other vertical-specific applications to be rolled
out over time.
About Pivotal CRM
Pivotal CRM helps organizations create superior customer experiences and
offers rich functionality, a highly-flexible application platform, a
full-customer-relationship-management application suite, and
best-in-class customization abilities, all with a low total cost of
ownership. The Pivotal CRM software suite includes a powerful
application platform based on the Microsoft.net architecture and
additional capabilities in analytics, mobile CRM, partner management,
and marketing automation.
Designed to produce meaningful increases in revenues, margins, and
customer loyalty, Pivotal CRM is used by more than 2,000 companies
around the world. For more information about Pivotal CRM, please visit www.pivotalcrm.com.
About CDC Software
CDC Software, The Customer-Driven Company™,
is a provider of enterprise software applications designed to help
organizations deliver a superior customer experience while increasing
efficiencies and profitability. CDC Software's product suite includes:
CDC Factory (manufacturing operations management), Ross ERP (enterprise
resource planning), and SCM (supply chain management), e-M-POWER
(discrete manufacturing), CDC Supply Chain (supply chain management
,warehouse management and order management), Pivotal CRM and Saratoga
CRM (customer relationship management), Respond (customer complaint and
feedback management), c360 CRM add-on products, industry solutions and
development tools for the Microsoft Dynamics CRM platform, Platinum HRM
(human resources) and business analytics solutions.
These industry-specific solutions are used by more than 6,000 customers
worldwide within the manufacturing, financial services, health care,
home building, real estate, wholesale and retail distribution
industries. The company completes its offerings with a full continuum of
services that span the life cycle of technology and software
applications, including implementation, project consulting, outsourced
business services, application management and offshore development. CDC
Software is the enterprise software unit of CDC Corporation (NASDAQ:
CHINA) and is ranked number 12 on the MBT 2007 Global 100 List of
Enterprise and Supply Chain Management Application vendors. For more
information, please visit www.cdcsoftware.com.
About CDC Corporation
The CDC family of companies includes CDC Software focused on enterprise
software applications and services, CDC Games focused on online games,
and China.com focused on portals for the greater China markets. For more
information about CDC Corporation (NASDAQ: CHINA), please visit www.cdccorporation.net.
Cautionary Note Regarding Forward-Looking Statements
This press release includes "forward-looking statements" within the
meaning of the United States Private Securities Litigation Reform Act of
1995 and includes statements relating to our beliefs regarding the rate
of user adoption and the cost of ownership of Pivotal 6.0, our beliefs
regarding the functionality of Pivotal 6.0 and the benefits thereof for
users, including increases in productivity, beliefs regarding customer
and user preferences, our beliefs regarding the time and labor savings
provided by Pivotal 6.0 and the ease of implementation thereof, the
ability of Pivotal CRM 6.0 to address the needs of the
market such as the ability to improve efficiencies, improve
customer service, drive cost savings and competitive advantage and other
statements. These statements are based on management's current
expectations and are subject to risks and uncertainties and changes in
circumstances. There are important factors that could cause actual
results to differ materially from those anticipated in the forward
looking statements including, among others: the conditions of the
market; the continued ability of Pivotal CRM solutions to address
industry-specific requirements of companies demand for and market
acceptance of new and existing CRM solutions; development of new
functionalities which would allow companies to compete more effectively
and changes in the type of information required to compete in the
targeted vertical markets. Further information on risks or other factors
that could cause results to differ is detailed in filings or submissions
with the United States Securities and Exchange Commission made by CDC
Corporation in its Annual Report for the year ended December 31, 2007 on
Form 20-F filed on July 2, 2008. All forward-looking statements included
in this press release are based upon information available to management
as of the date of the press release, and you are cautioned not to place
undue reliance on any forward looking statements which speak only as of
the date of this press release. The company assumes no obligation to
update or alter the forward looking statements whether as a result of
new information, future events or otherwise.