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University of Rochester Medical Center Deploys Concord's
eHealth(R) and SPECTRUM(R) Software Suites
Combination Guarantees 24x7 Performance and Reliability for the Medical
Center's Life-Saving Wired and Wireless Network
MARLBORO, Mass., June 6 /PRNewswire-FirstCall/ -- Concord Communications, Inc.
(NASDAQ:CCRD) today announced that the University of Rochester Medical Center
has deployed its eHealth(R) Suite in conjunction with its SPECTRUM(R)
Integrity(TM) software platform to provide a comprehensive historical and
real-time view into the medical center's wired and wireless infrastructure. The
eHealth Suite provides detailed historical data for accurate IT capacity
forecasting, while the SPECTRUM software provides a real-time view into
network-wide availability and performance.
"Our IT infrastructure is literally the backbone of the medical center's health
care services," Gary Kobel, manager of customer support for the University of
Rochester Medical Center, explained. "It supports a wide range of critical
applications -- everything from patient registration and online medical
records, to PACS imaging and video telemedicine. As our core medical and
research services become increasingly dependent on technology, we find that any
application or device degradation or failure has an extremely large impact on
our organization's ability to operate effectively."
Concord's eHealth and SPECTRUM solutions work hand-in-hand to provide seamless
management of the medical center's expansive local and wide area network that
connects two hospitals, schools of nursing, medicine and dentistry, and
approximately 100 remote health and research locations. The eHealth Suite
monitors performance and identifies trends, providing the intelligence that
reports when network behavior deviates from normal patterns. The network
operations team also uses the eHealth Suite as its WAN capacity planning tool
to ensure that the medical center has the appropriate level of bandwidth. The
SPECTRUM software manages the availability of 200 HP(R) and IBM(R) servers
running Windows(R), Linux(R), and UNIX(R) operating systems, as well as 16,000
network connections across Enterasys(R) routers and switches. It uses patented
root cause and impact analysis to pinpoint the exact location of problems
anywhere in the network.
The medical center also has approximately 100 wireless access points that
provide connectivity to the application infrastructure via handheld PDAs and
laptops on medical carts in its hospitals. In the future a major wireless
project is planned which would add 1000 or more access points across the
medical center, dramatically increasing the current wireless offering. The
SPECTRUM software -- already managing the existing wireless network -- will
scale to manage the larger deployment as it rolls out.
According to Kevin Moran, network engineer at the medical center, the synergies
between the eHealth and SPECTRUM solutions provide an ideal way to cross-check
the performance of the entire network. "On one hand, the eHealth Suite is able
to collect historical data so we can predict future needs and get out in front
of problems. On the other hand, the SPECTRUM software's real- time analysis is
a trusted tool that reliably expedites 24x7 notification of immediate problems
and helps our front line support determine root causes and rapidly fix issues
before users notice." Moran added, "We are very pleased with the product
integration roadmap between the two solutions."
The SPECTRUM OneClick(R) user interface provides executives with the ability to
quickly view and understand network status and its impact on patient care
delivery systems across the WAN. "The SPECTRUM OneClick interface is a radical
improvement," Moran said. "With a glance, our help desk personnel can determine
whether an issue is related to the network or servers, without needing
extensive technical knowledge. This actionable information can then be shared
with all interested parties, in particular the doctors, nurses, and care
providers who look to the network to support them in their jobs."
Moran praised Concord's technical support team. "I know my question will always
be answered on the first call. They are by far my favorite vendor support team
to work with."
About the University of Rochester Medical Center
The University of Rochester Medical Center is at the heart of medical knowledge
and expertise for Central New York State and the Finger Lakes region of Upstate
New York. It includes the University of Rochester School of Medicine and
Dentistry, the School of Nursing, the Eastman Dental Center, the University of
Rochester Medical Faculty Group, Strong Memorial Hospital, and the Golisano
Children's Hospital at Strong. The Strong Health medical team is comprised of
over 1,500 physicians with admitting privileges to Strong Memorial Hospital and
Highland Hospital, and over 2,000 highly qualified nurses representing all
disciplines, both medical and surgical. (http://www.urmc.rochester.edu/)
About Concord Communications, Inc.
Concord Communications, Inc. (NASDAQ:CCRD) is a global provider of Business
Service Management (BSM) software that reduces IT downtime, improves capacity
planning, and optimizes service level management -- thereby enabling customers
to increase revenue and productivity. Built on more than 100 technology
patents, Concord's family of world-class solutions addresses the needs of
enterprise customers across 17 vertical markets, managed service providers, and
both wireless and wireline telecommunications carriers. These solutions enable
organizations of all sizes to map IT services to business needs, measure the
actual end-user experience, and manage voice or data applications, systems, and
networks.
More than 7,500 customers worldwide use Concord's software, including 23 of the
world's 24 largest service providers, 14 of the world's 20 largest banks, and
11 of the world's 20 largest insurance companies. Founded in 1986 and
headquartered in Marlboro, Massachusetts, USA, Concord maintains offices around
the globe and can be found on the web at http://www.concord.com/.
Concord Communications, Inc., the Concord logo, eHealth, SPECTRUM, and SPECTRUM
OneClick are trademarks of Concord Communications, Inc. All other trademarks
are the property of their respective owners.
The information contained in this press release is applicable only today and
should thereafter be considered historical and will no longer constitute the
Company's current expectations. The Company undertakes no obligation to update
information contained in this press release.
DATASOURCE: Concord Communications, Inc.
CONTACT: Ann Kelly of Concord Communications, Inc., SPECTRUM Business
Unit, +1-603-334-2179, , or Eric Snow of Concord
Communications, Inc., +1-508-486-4508,
Web site: http://www.concord.com/
http://www.urmc.rochester.edu/