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CCRD Creditcards.Com (MM)

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Post of Slovenia Deploys Concord's SPECTRUM(R) Software

28/03/2005 4:00pm

PR Newswire (US)


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Post of Slovenia Deploys Concord's SPECTRUM(R) Software SPECTRUM(R) Solution Ensures IT Infrastructure Availability and Performance for 550 Post Offices Throughout the Country of Slovenia MARLBORO, Mass., March 28 /PRNewswire-FirstCall/ -- Concord Communications, Inc. (NASDAQ:CCRD) today announced that Post of Slovenia has deployed SPECTRUM(R) Xsight(TM) software to ensure around-the-clock IT infrastructure availability and performance for its backbone network that connects 550 post offices throughout Slovenia. Post of Slovenia is a model example of an e-business leader in Slovenia, embracing technology to migrate traditional customer services away from being accessed by standing in line to being accessed online. Customers throughout Slovenia access its website to check postal rates from the convenience of their own homes, and locate street addresses and telephone numbers for local post offices. Post of Slovenia is one of only four Certification Authorities in Slovenia, offering fast, easy- to-use, complete online management of personal finances, as well as invoice and document management and archiving. "Our number one priority is to expedite the deployment of our point-of- sale and web services applications to enable us to offer a superior, seamless online experience to our customers," Post of Slovenia's Systems Engineer Gorazd Kurez explained. "Our network and server infrastructure must remain available and reliable at all times, as it supports an extremely important revenue stream for us in providing new services based on our market orientation." Systems integrator Evertec deployed the SPECTRUM(R) solution, which manages 700 HP(R) servers and 500 routers and 300 switches from Cisco Systems(R) through integrations with Compaq(R) Insight Manager(TM) software and CiscoWorks(TM) software. Post of Slovenia's IT infrastructure employs a combination of 802.11 wireless, ATM, Frame Relay, ISDN, MPLS, and VPN technologies to connect to branch offices. SPECTRUM(R) Alarm Notification Manager(TM) software works in conjunction with the Remedy(R) ARS trouble- ticketing system to escalate problem notification to the network operations center 24x7 via e-mail, pagers, and cell phones. Post of Slovenia plans to integrate Microsoft(R) Operations Manager (MOM(TM)) solution with the SPECTRUM(R) solution in the near future, and will be evaluating the SPECTRUM(R) Connector(TM) for MOM(TM) solution. Kurez particularly values SPECTRUM(R) Watch Editor(TM) software, relying on it to monitor LAN and WAN backbone bandwidth utilization. "The solution is invaluable for its ability to monitor and control performance thresholds across each link in our network," said Kurez. "Yet for all its power, it's incredibly easy to use." The SPECTRUM(R) software keeps a close eye on Post of Slovenia's ATM and Frame Relay connections that support critical, real-time online banking operations. Kurez is able to significantly reduce trouble- shooting time and accelerate mean time to repair (MTTR) to improve service quality. Kurez points to intelligent modeling, root cause analysis, and Service Level Management as major differentiators that elevate the SPECTRUM software above the competition. Post of Slovenia evaluated several vendors' infrastructure management solutions, and concluded that multi-vendor support, ease of use, and scalability made the SPECTRUM solution a perfect match for its evolving IT environment. "SPECTRUM(R) Xsight(TM) software enables me to accomplish work equivalent to a much larger network operations staff," Kurez concluded. "I can't say enough about how this solution helps me do a better job in less time." About Post of Slovenia Post of Slovenia, with its roots in classic postal services, has become one of the leaders in e-business services in Slovenia. Post of Slovenia, with more than 550 offices nationwide, has built an advanced IT infrastructure to support such new services as personal finance and document management, transaction time-stamping, banking services for a majority of Slovenian banks, and much more. Security and availability remain extremely important and Post of Slovenia continues to invest in and evolve its IT and telecommunication technologies, adding new services and improving the overall offerings to the market. (http://www.posta.si/) About Evertec Evertec Technology specializes in areas of enterprise infrastructure management, open business continuity, and disaster recovery. It provides affordable, easy, quickly deployed technology solutions, and has a proven track record with complex implementations. About Concord Communications, Inc. Concord Communications, Inc. (NASDAQ:CCRD) is a global provider of Business Service Management (BSM) software that reduces IT downtime, improves capacity planning, and optimizes service level management -- thereby enabling customers to increase revenue and productivity. Built on more than 100 technology patents, Concord's family of world-class solutions addresses the needs of enterprise customers across 17 vertical markets, managed service providers, and both wireless and wireline telecommunications carriers. These solutions enable organizations of all sizes to map IT services to business needs, measure the actual end-user experience, and manage voice or data applications, systems, and networks. More than 7,500 customers worldwide use Concord's software, including 23 of the world's 24 largest service providers, 14 of the world's 20 largest banks, and 11 of the world's 20 largest insurance companies. Founded in 1986 and headquartered in Marlboro, Massachusetts, USA, Concord maintains offices around the globe and can be found on the web at http://www.concord.com/. The Concord logo, SPECTRUM, Xsight, Alarm Notification Manager, Connector, and Watch Editor are trademarks of Concord Communications, Inc. HP, Compaq, and Insight Manager are trademarks of Hewlett-Packard Development Company, L.P. Cisco Systems and CiscoWorks are trademarks of Cisco Systems, Inc. Microsoft and MOM are trademarks of Microsoft Corp. Any forward-looking statements made in this press release are made pursuant to the "safe harbor" provisions in Section 21E of the Securities Exchange Act of 1934. These statements are neither promises nor guarantees, but involve risks and uncertainties that could cause actual results to differ materially from those in the forward-looking statements, including without limitation, risks in market acceptance of, and demand for, the Company's products, specifically including: SPECTRUM(R) Xsight(TM) software, SPECTRUM(R) Alarm Notification Manager(TM) software, SPECTRUM(R) Connector(TM) for MOM(TM) software, and SPECTRUM(R) Watch Editor(TM) software. The information contained in this press release is applicable only today and should thereafter be considered historical and will no longer constitute the Company's current expectations. The Company undertakes no obligation to update information contained in this press release. Media Contacts: Ann Kelly Concord Communications, Inc. SPECTRUM Business Unit +1 603 334 2179 Eric Snow Concord Communications, Inc. +1 508 486 4508 DATASOURCE: Concord Communications, Inc. CONTACT: Ann Kelly of Concord Communications, Inc., SPECTRUM Business Unit, +1-603-334-2179, ; or Eric Snow of Concord Communications, Inc., +1-508-486-4508,

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