Ccc Information Services (NASDAQ:CCCG)
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CCC to integrate ServicePower's optimized scheduling technology
into its Web-based claim management solution
CCC Information Services Inc. (CCC), a subsidiary of CCC
Information Services Group Inc. (Nasdaq:CCCG), and ServicePower
(LSE:SVR), a global developer and supplier of workforce optimization
software for the Customer Relationship Management (CRM) market, today
announced a strategic relationship whereby CCC will be the exclusive
reseller of SERVICEPower scheduling solutions to the U.S. automotive
insurance and collision-repair markets. CCC, a leading supplier of
information technology software and services to the automotive-claims
and collision-repair industries, will also integrate the SERVICEPower
scheduling capability into its CCC Autoverse(R) Claim Management
solution and will supply, implement, and support the combined solution
for the automotive-claims industry. CCC will offer this enhanced
scheduling capability through both a hosted application and
traditional license sales.
Due to the large number of appraisers in most insurance companies,
any improvements in their individual efficiency are going to result in
significant cost benefits. By way of example, one large, U.S.-based
insurance company, increased field productivity in their claims
processing operation by approximately 28% (from 3.5 to 4.5 appraisals
per appraiser per day) after deploying ServicePower's advanced
scheduling technology. In addition, this company was able to identify
the potential for even further productivity gains.
"Our software is not only designed with field service
organizations in mind, but also with an understanding that other
businesses, including insurance, struggle with dispatching and
scheduling activities," commented Ian MacKinnon, president of
ServicePower. "To address this growing market, we felt we needed to
work with a company that thoroughly understands the challenges facing
insurers. By combining technologies with CCC, we will help insurance
carriers streamline the claims handling process, improve communication
with their insured, and manage their field force of appraisers and
repair shops more efficiently."
"At CCC, we are constantly seeking ways to help our customers
improve their business," said Carole Comstock, vice president of
product management and marketing at CCC. "By integrating
ServicePower's technology with CCC Autoverse, insurers can more
quickly and accurately dispatch and schedule the necessary resources.
Customers utilizing this combined technology can gain tremendous
efficiencies and better serve their customers."
About CCC
Now in its 25th year, CCC Information Services Inc., headquartered
in Chicago, is a leading supplier of advanced software, communications
systems, Internet and wireless-enabled technology solutions to the
automotive-claims and collision-repair industries. Its
technology-based products and services optimize efficiency throughout
the entire claims management supply chain and facilitate communication
among approximately 21,000 collision-repair facilities, 350 insurance
companies, and a range of industry participants. For more information
about CCC Information Services Inc., visit our Web site at
www.cccis.com.
About ServicePower
ServicePower (LSE:SVR) offers tools that enable optimized service
execution across the entire service network. With licenses sold
covering over 30,000 service technicians, SERVICEPower is the most
widely used artificial intelligence based field service scheduling
application in the world. ServicePower solutions, offered throughout
the U.S., UK, and Europe, allow companies to locate their employed
field resources in the right geography, ensure they have the right mix
of skills, and outside this geography to create a network of
independent, authorized servicers. The routes for both the company
field resources and the independent servicers are optimized by
ServicePower's technology to ensure the right balance between service
and cost. ServicePower's customers include innovative, world leading
companies such as Avaya Communication, GE, Siemens, USDTV, and
Whirlpool. For more information, visit the Web site at
www.servicepower.com.
Note to Editors: ServicePower refers to the company and
SERVICEPower refers to the product.
Company and product names mentioned may be trademarks or
registered trademarks of their respective companies.