@Road (NASDAQ:ARDI)
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@Road, Inc. (NASDAQ:ARDI), a global provider of
next-generation solutions for Mobile Resource Management (MRM), today
announced the introduction of the @Road(R) Dynamic Capacity Management
(DCM(TM)) Suite. DCM is a powerful capacity management solution
designed to optimize field service planning, capacity control and
appointment management by using intelligent automation that can
continually synchronize available resources in line with ever-changing
customer needs and preferences. DCM builds on existing @Road
capabilities for Field Service Management and is available to both new
and current customers.
"As field service delivery becomes more complex, it becomes
increasingly difficult and expensive for businesses to meet customer
demands and commitments," said Leo Jolicoeur, @Road chief marketing
officer. "DCM helps businesses overcome these challenges through a
multi-tiered approach that is designed to enable field service
organizations to plan what activities should be performed in what
locations, help them control capacity usage throughout the
organization, and allow them to negotiate commitments with the
customer on actual and planned capability."
Within the @Road DCM Suite are three key components: an
Intelligent Appointer; a Capacity Controller; and a Capacity Planner
-- each designed to work in tandem while interacting in real-time with
the flagship @Road Field Service Management solution -- Taskforce --
for a seamless cycle of field service optimization.
More specifically, the Capacity Planner is designed to plan what
activities and resources should be in what location based on key
performance indicators (KPIs) and forecasting systems. The Capacity
Controller, on the other hand, is designed to execute against the plan
and control capacity usage throughout the organization. The Capacity
Controller is also designed to balance demand versus available
capacity working on known demand -- originating from Customer
Relationship Management (CRM) systems and reconciling it with
Taskforce.
The Intelligent Appointer, meanwhile, is designed to make base
commitments on actual and planned capability, make detailed
feasibility checks on commitment times where needed (for both
appointed and non appointed tasks), and then reserve the
customer-agreed appointments. The Intelligent Appointer can also make
an initial check to determine whether sufficient capacity exists to
make a customer appointment, and then if necessary makes a more
precise assessment by looking within the live schedule to return the
cost/risk of the commitment.
"Our research shows that 83% of leading companies indicate field
service optimization is core to improving their competitive
positions," said Mark Vigoroso, vice president of service chain
management at Aberdeen Group. "True field service optimization
requires service organizations to maintain the most cost-effective,
productive, and profitable service chain at all times -- especially in
the face of a myriad of constraints and interruptions."
A key capability of the @Road DCM suite is that it has been
designed from the outset to integrate with Taskforce as a
comprehensive solution for Field Service Management. Therefore, the
same methodology and sets of tools in Taskforce, which control
scheduling of resources, also control capacity. This provides for an
integrated approach to business planning and execution. The
established Taskforce(TM) product also provides extensive capabilities
for the optimized management of appointed and non-appointed work.
Taskforce's dynamic scheduling is designed to optimize work both in
terms of cost and value. It is designed to quickly deal with events
that could otherwise reduce the quality of the schedule.
"We designed DCM to integrate with and leverage our Taskforce
solution so that the right level and type of resources could be
planned for each field service area," Jolicoeur said. "Feedback from
Taskforce into DCM on actual work is designed to ensure that the full
benefits of this integration are dynamically maintained."
The main business case for the @Road DCM solution is that it is
designed to give businesses and field service organizations
improvements in the following areas:
-- Service delivery offering -- supporting short response times
for high value work streams as well as maintaining quality of
service -- but avoiding over-committing the resources
-- Cost control -- giving a comprehensive view of resource
assignments vs. workloads and costs
-- Field efficiency -- dynamically and optimally controlling the
flow of multi-skilled resources to where they are needed at
the point of commitment, and avoiding under-committing the
resources
-- DCM also delivers Automated KPI management -- the ability to
automatically manage the Service Delivery Function based on
Key Performance Indicators -- with minimum human interaction.
About @Road
@Road, Inc. is a leading global provider of solutions designed to
automate the management of mobile resources and to optimize the
service delivery process for customers across a variety of industries.
@Road delivers Mobile Resource Management solutions in three key
areas: Field Force Management, Field Service Management and Field
Asset Management. By providing real-time Mobile Resource Management
infrastructure integrating wireless communications, location-based
technologies, transaction processing and the Internet, @Road solutions
are designed to provide a secure, scalable, upgradeable,
enterprise-class platform, and are offered in on-demand software
delivery, on-premise or hybrid environments that can seamlessly
connect mobile workers in the field to real-time corporate data. @Road
is headquartered in Fremont, Calif., and has a global presence with
offices in North America, Europe and Asia. For more information on
@Road solutions, visit www.road.com.
Except for the historical information contained herein, the
matters discussed in this news release are forward-looking statements
involving risks and uncertainties that could cause actual results to
differ materially from those in such forward-looking statements. These
factors, risks and uncertainties include, but are not limited to,
customer acceptance of the DCM Suite; the ability of Taskforce and/or
the DCM Suite to decrease customers' costs, improve their productivity
or increase the quality of services they provide; and general economic
and political conditions. Further information regarding these and
other risks is included in the @Road Report on Form 10-K dated March
22, 2006, and in @Road's other filings with the Securities and
Exchange Commission.
@Road, the @Road logo, and Taskforce are trademarks or registered
trademarks of @Road, Inc. and its subsidiaries.