@Road (NASDAQ:ARDI)
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From Jun 2019 to Jun 2024
@Road, Inc. (Nasdaq:ARDI):
-- As a Subscription-Based Managed Services Provider Solution
Based on the taskforce Intelligent Automation Technology,
taskforce MSP Can Enable Businesses of Any Size to Efficiently
and Economically Synchronize Their Resources for Optimized
Service Delivery
@Road(R), Inc. (Nasdaq:ARDI), a global provider of Mobile Resource
Management (MRM) solutions, and Vidus Ltd, a wholly-owned subsidiary
of @Road, today announced at CTIA WIRELESS I.T. & Entertainment 2005
in San Francisco (booth #349) the introduction of taskforce MSP(SM), a
subscription-based Managed Services Provider (MSP) delivery model for
on-demand automated field service delivery for businesses of any size.
This new delivery offering of taskforce includes the same innovative
features and functionality of the licensed version, but with the
additional benefit of being an on-demand MSP solution with a simple
"pay as you go" monthly subscription model. This can result in a more
rapid implementation of the intelligent automated Field Service
Management solution across the enterprise with little or no IT
infrastructure capital costs, additional staffing or license fees.
Additionally, as an on-demand MSP solution, taskforce MSP has the
agility and capability to configure, scale and adapt to dynamic
mission-critical business requirements.
"@Road and Vidus are uniquely positioned to offer taskforce in a
MSP model," said Leo Jolicoeur, @Road chief marketing officer. "By
applying the managed services infrastructure we already have in place
with our Field Force Management solutions, we can deliver the power of
a taskforce Field Service Management solution with the
cost-efficiencies and scalability that comes with an on-demand managed
service. We implement, operate and maintain taskforce, while our
customers enjoy the benefits that an automated intelligent Field
Service Management solution can bring, including the ability to meet
and exceed customer expectations through more reliable and consistent
customer service and improved customer quality of experience."
Benefits of taskforce MSP include:
-- Efficiencies in the acquisition and operation of a scheduling
and dispatch solution through shared use of facilities and
employment of staff.
-- Access to a Tier-1 carrier-grade product with many years of
proven successful operations.
-- Flexibility and speed-to-market through the configurability of
a managed services provider solution.
-- Day-to-day IT operational management provided by @Road.
-- A reduction of the need to hire and retain scarce-skilled
staff to operate and maintain the system.
-- No capital costs.
-- Administrative costs reduced by the incorporation of agreed
license, services and maintenance charges into a single
monthly fee.
-- Proven ROI through the incremental productivity and efficiency
of field service management and enhanced customer satisfaction
and retention.
taskforce MSP also conforms to Web services software standards to
simplify interoperability with host businesses and other add-on
applications for smooth and rapid deployment across the enterprise.
By synchronizing resources across the enterprise, taskforce MSP is
designed to improve the service delivery process using real-time data
and artificial-intelligence algorithms that can give organizations a
holistic view of the entire service delivery lifecycle: from business,
strategic and operations planning, through to capacity management and
service fulfillment. taskforce MSP also orchestrates critical
enterprise functions such as dynamic capacity planning and control,
resource management and geography management, extending the ability of
service providers to become more customer-centric.
"@Road is the only company to develop an on-demand Field Service
Management solution as a MSP model that can drive down operational
costs while improving field service delivery and customer quality of
experience," Jolicoeur said. "The @Road Application Service Provider
(ASP) infrastructure already serves as the foundational technology for
approximately 140,000 @Road subscribers and end users around the
world."
Through a holistic view of the service delivery lifecycle made
possible with taskforce MSP, service providers are able to better
deploy available mobile and enterprise resources, reducing the need
for spare capacity and decreasing system redundancy in order to be
operationally efficient without compromising customer promises.
taskforce MSP also uses a common Microsoft .NET application
architecture which can be used for mobile field service functions,
customer service functions and in the operations and planning
functions. In addition, service delivery customers are able to use
web-based tools to interact directly with the service provider's
appointment system to select and control their preferred appointment
window.
About @Road
@Road, Inc. is a leading global provider of solutions designed to
automate the management of mobile resources and to optimize the
service delivery process for customers across a variety of industries.
By providing real-time Mobile Resource Management infrastructure
integrating wireless communications, location-based technologies,
transaction processing and the Internet, @Road solutions are designed
to provide a secure, scalable, upgradeable, enterprise-class platform,
and are offered in on-demand software delivery, on-premise or hybrid
environments that seamlessly connect mobile workers in the field to
real-time corporate data on demand.
@Road provides Mobile Resource Management solutions to
approximately 160,000 subscribers and end users around the world. The
company is headquartered in Fremont, Calif., and has a global presence
with offices in North America, Europe and Asia. For more information
on @Road solutions, visit www.road.com.
Except for the historical information contained herein, the
matters discussed in this news release are forward-looking statements
involving risks and uncertainties that could cause actual results to
differ materially from those in such forward-looking statements. These
factors, risks and uncertainties include, but are not limited to,
customer acceptance of taskforce MSP and other solutions; the ability
of @Road to accelerate or continue to grow as a result of its
investment initiatives; the ability of @Road, Vidus and their
alliances to market, sell and support @Road products and services; the
timing of purchasing and implementation decisions by prospects and
customers; competition; and general economic and political conditions.
Further information regarding these and other risks is included in the
@Road Report on Form 10-K dated March 15, 2005, in the @Road Report on
Form 10-Q dated August 9, 2005 and in its other filings with the
Securities and Exchange Commission.
@Road is a registered trademark of @Road, Inc. Vidus, taskforce
MSP, and taskforce are trademarks of Vidus Ltd., an @Road company.