@Road (NASDAQ:ARDI)
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@Road(R), Inc. (NASDAQ:ARDI), a global provider of
Mobile Resource Management and intelligent field service automation
solutions, today announced that British Gas, a Centrica company,
recently completed the deployment of @Road Taskforce(TM) to optimize
the service delivery of about 6,500 company field engineers. British
Gas added field engineers to the Taskforce Field Service Management
solution at a rate of approximately 350 each week and completed this
phase of the Taskforce deployment in October 2005. British Gas is
expected to add additional field engineers on to Taskforce after it
completes the company's pilot program of the @Road software within the
company's Electrical and Housing Services divisions. British Gas is
currently the market leader within the UK energy sector with more 11
million residential gas customers and 5.9 million residential
electricity customers.
British Gas selected the @Road Taskforce Field Service Management
solution over other software applications based on Taskforce's ability
to automate the end-to-end service delivery management process and its
ability to scale to a large number of field engineers and work orders.
On average, British Gas engineers handle approximately eight million
service requests annually.
"Our goal is to set the industry standard for superior service and
value in the minds of our customers," said Andy Burling, Head of
Planning & Development, British Gas Services. "With the deployment of
@Road Taskforce, we wanted to further automate the way work is
dispatched, improve the productivity of our engineers in the field and
build on our customer service-driven mentality."
British Gas made the decision to increase the number of field
engineers receiving and completing work requests through Taskforce
following a successful trial program using the @Road Field Service
Management solution.
The @Road Taskforce Field Service Management solution is part of
the @Road family of Mobile Resource Management solutions designed to
help businesses large and small optimize the field service delivery
process by automating the management of their mobile workers, their
mobile workers' work and their mobile workers' assets.
Taskforce is used by some of the world's leading telco, cable and
utility service providers and is designed to automate field service
delivery processes from appointing, scheduling and dispatching to
capacity planning. Taskforce is designed to go beyond human
decision-making capabilities, coping with the complexity and
changeability of today's field service delivery environment by
enabling businesses to achieve a predictable, reliable and repeatable
customer experience from commitment to service fulfillment.
The underlying technology in Taskforce makes use of
artificial-intelligence algorithms designed to coordinate people,
skills, resources and inventory, and which continually seeks to
optimize the field service delivery solution at a given time. Because
Taskforce is highly automated and intelligent, it can assist a single
operations manager to handle a number of complex service delivery
needs and requirements in an unpredictable field service environment.
By providing an up-to-the minute view across the entire field
service resource network, Taskforce is designed to enable customers to
meet both fixed and unplanned service commitments, synchronize call
center and field service operations, reduce service delivery costs and
exceed customer service delivery expectations enabling companies to
deliver improved customer quality of experience, more efficiently and
less expensively.
About @Road
@Road, Inc. is a leading global provider of solutions designed to
automate the management of mobile resources and to optimize the
service delivery process for customers across a variety of industries.
@Road delivers MRM solutions in three key areas: Field Force
Management, Field Service Management and Field Asset Management. By
providing real-time Mobile Resource Management infrastructure
integrating wireless communications, location-based technologies,
transaction processing and the Internet, @Road solutions are designed
to provide a secure, scalable, upgradeable, enterprise-class platform,
and are offered in on-demand software delivery, on-premise or hybrid
environments that seamlessly connect mobile workers in the field to
real-time corporate data. The company is headquartered in Fremont,
Calif., and has a global presence with offices in North America,
Europe and Asia. For more information on @Road solutions, visit
www.road.com.
Except for the historical information contained herein, the
matters discussed in this news release are forward-looking statements
involving risks and uncertainties that could cause actual results to
differ materially from those in such forward-looking statements. These
factors, risks and uncertainties include, but are not limited to,
implementation of Taskforce by British Gas; ability of @Road to comply
with the terms of the agreement with British Gas; the success of the
pilot program in the Electrical and Housing Services divisions; the
timing of a deployment, if any, in the Electrical and Housing Services
divisions; the ability of Taskforce to improve customer quality of
experience; and general economic and political conditions. Further
information regarding these and other risks is included in the @Road
Report on Form 10-K dated March 15, 2005, in the @Road Report on Form
10-Q dated November 8, 2005 and in its other filings with the
Securities and Exchange Commission.
@Road, the @Road logo and Taskforce are trademarks or registered
trademarks of @Road, Inc. or its subsidiaries. All other trade names
are the property of their respective owners.