Vinciti AQ Assures Business Continuity with Apropos

Vinciti AQ Assures Business Continuity with Apropos
- Apropos Technology Releases Version 6.5 to Provide Affordable, Assured
Business Continuity for Customer Support Operations - 


OAKBROOK TERRACE, Ill., Dec. 14  /PRNewswire-FirstCall/ -- Apropos Technology
(NASDAQ:APRS), a leading provider of contact center communications management
solutions, today announced the availability of its new Version 6.5 (v6.5)
product and its successful deployment at Vinciti AQ.  Vinciti AQ has deployed
v6.5 to assure business continuity for its outsourcing services for technology
companies.  These services include solutions for customized product testing,
technical support, and infrastructure management.  Apropos v6.5 introduces
assured, affordable business continuity options for contact center users of its
solution, along with multiple improvements in fault tolerance and disaster
recovery capabilities.

Apropos v6.5 enables enterprises to assure business continuity of their
customer support operations while avoiding the high costs associated with
system, network, or other failures.  With Apropos v6.5, distributed support
center operations are assured of continued operation in the event of any
failure condition.

Rather than depending on a central site, Apropos v6.5 provides for the
operation of a distributed, fault-tolerant contact center architecture across
any number of sites that can continue to run and serve customers under
virtually any failure scenario.  With Apropos v6.5, contact centers can
capitalize on the management simplicity afforded by a single point of
administration, enabling the management of customer support operations from any
center anywhere in the world.

Apropos v6.5 is currently being deployed by Vinciti AQ at its Hunt Valley, MD,
Phoenix, AZ, Glasgow, UK, and Bangalore, India locations.

Steve Wingert, Vice President of Technology at Vinciti AQ, says that with
Apropos 6.5 multi-node functionality "We are able to run our call centers in
North America, Europe, and India as one virtual call center.  The virtual call
center will handle real-time call routing decisions based upon agent
availability and skill, while providing real-time and historic visibility into
agent activity and interaction performance across all of our sites.  With v6.5,
Apropos has provided us with a solution that meets all of our multi-site
challenges.  Apropos v6.5 enables Vinciti AQ to meet the challenges of a
distributed contact center environment with multiple fault-tolerant strategies
across the enterprise."

"Apropos v6.5 creates a new standard for affordable, assured business
continuity for customer support operations," says David McCrabb, Apropos'
President & CEO.  "For the first time, highly distributed contact centers can
have a single point of management and complete assurance that if a disaster
strikes their customers will not lose service."

  Key highlights of the Version 6.5 product suite include:
  -- Automatic detection of WAN outages and distributed resiliency enabling
     each site to maintain independent operations until connection to other
     sites is restored
  -- Complete disaster recovery options for any desired level of business
     continuity
  -- Centralized control of any site with the ability to manage priorities
     down to the level of a single interaction
  -- Configuration options to support multiple locations with multiple
     disparate switch integrations
  -- Real-time virtual queuing of all communication types across multiple
     sites




Apropos v6.5 represents the "next step forward" in interaction management
products, McCrabb added, noting that it is designed around the unique
requirements of the distributed, real-time contact center. Architected around
Apropos' patented universal queue technology and its highly scalable
interaction processing engine, Version 6.5 includes products for:

  -- Voice:  Advanced voice processing applications such as Automatic Call
     Distribution (ACD), Interactive Voice Response (IVR), Voice Enabling
     Technologies (Speech Recognition, Text-to-Speech), and Computer
     Telephony Integration (CTI)
  -- eService:  E-Mail Response Management (ERMS), Intelligent
     Auto-Response / Suggested Response, and Web Chat/Secure Web
     Collaboration
  -- Fax:  Management and prioritization of inbound and outbound fax
     communications


  Pricing & Availability


Apropos' v6.5 is available through Apropos and its authorized reselling
partners now.  Additional information is available at http://www.apropos.com/ .
Pricing information is available upon request.

About Vinciti AQ

Vinciti AQ was formed by the recent merger of Vinciti Networks and Absolute
Quality.  Vinciti AQ, a new generation Managed Technical Services provider,
offers fully integrated, end to end & private labeled technical support
solutions and remote IT infrastructure management solutions.  Vinciti AQ is a
subsidiary of e4e Inc., a global business services company of more than 2,000
people engaged in application development, business process outsourcing, IT
infrastructure management and technical support.  Based in Santa Clara, CA and
Bangalore, India, Vinciti AQ has global delivery capability to address customer
requirements in North America, Europe, Japan and Asia.  Vinciti AQ is focused
on providing superior outsourced technical services that meet customers'
quality, performance and cost objectives. Vinciti's AQ's unique MultiShore
delivery model offers significant flexibility to customers in their choices. 
Vinciti AQ's customers include several leading product vendors, ISVs, service
providers and enterprises such as Apple, Cisco Systems, HP, Nokia, Sun
Microsystems, and Texas Instruments.

For more information about Vinciti AQ, readers can visit http://www.aqinc.com/
or http://www.vinciti.com/ .

About Apropos Technology

Apropos Technology, Inc. (NASDAQ:APRS) provides software applications to enable
contact centers to efficiently manage voice, e-mail, web chat and fax
communications, through an open, infrastructure-independent and highly
scaleable application suite.  This application platform enables companies to
personalize and intelligently manage all of their customer, employee, and
vendor interactions, thereby reducing costs, improving communications and
operating efficiency, and increasing overall revenue opportunities.  The
solution intelligently classifies, prioritizes, routes and reports on each
business interaction, based on the value of each interaction, across a variety
of communications media, including Voice, E-mail, Web, Fax, and Voice over IP
(VoIP).  The company's award-winning solution has received seven (7) US patents
for call center related technology inventions, including a patent on the
concept of blending multi-channel communications into a single, universal
queuing system.  Apropos Technology serves over 300 clients worldwide from its
Corporate headquarters in Oakbrook Terrace, IL, and from its European
headquarters in the United Kingdom.  Additional information about Apropos and
its products can be found at http://www.apropos.com/ .

The Apropos Technology statements contained in this press release that are not
purely historical are forward-looking statements within the meaning of Section
21E of the Securities and Exchange Act of 1934, including statements regarding
Apropos Technology's expectations, anticipations, goals, beliefs, targets,
hopes, intentions or strategies regarding the future.  Forward- looking
statements include statements regarding product introduction and acceptance,
future sales, sales growth and sales channels, profitability and results, gross
margins and financial stability.  These forward-looking statements are subject
to various risks and uncertainties as more fully set forth under the caption
"Risk Factors Associated with Apropos' Business and Future Operating Results"
in Apropos Technology's Annual Report on Form 10-K for the year ended December
31, 2001, as filed with the Securities and Exchange Commission.  Apropos
Technology's actual results and the timing of certain events may differ
significantly from the results discussed in the forward-looking statements;
Apropos Technology makes no commitment to disclose any revisions to
forward-looking statements, or any facts, events or circumstances after the
date hereof that may bear upon forward-looking statements. 

DATASOURCE: Apropos Technology



CONTACT:  Apropos Technology, [phone], E-mail:   ,

or Apropos Public Relations, Dave Reiners of Tech Image, Ltd.,

[phone], ext. 233, E-mail:   



Web site:  http://www.apropos.com/

http://www.vinciti.com/

http://www.aqinc.com/ 

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