Apropos Technology User Conference Scheduled for September 2005

Apropos Technology User Conference Scheduled for September 2005
Chicago to Host Apropos World 2005 User Group 


OAKBROOK TERRACE, Ill., July 11  /PRNewswire-FirstCall/ -- Apropos(TM)
Technology (NASDAQ:APRS), a leading provider of communications management
solutions, will host its user conference at the InterContinental Hotel in
Chicago, September 11-14, 2005. The Apropos World 2005 User Group will
highlight best practices in contact center operations and customer experience
management, as well as the latest trends in multi-channel customer support,
business continuity planning and self-service applications.

Geared to contact center managers and practitioners, business managers, IT
directors and analysts, Apropos World 2005 User Group will offer attendees
practical tips on product use and processes, real-world case studies, hands-on
product demonstrations and perspective on both the current and long-term
product vision of the company.

"Viva Exceptional Service! How Leading Organizations Are Rediscovering
Success," will be the topic of the keynote address by Brad Cleveland, president
and CEO of Incoming Calls Management Institute on Monday, September 12. Jason
Puig, Interaction Management senior software engineer at Symantec, will deliver
the customer keynote on the same day. Greg Oxton, executive director of the
Consortium for Service Innovation, will present the concluding keynote of
Apropos World, entitled "No More Tiers for Support," on Wednesday, September
14, in which he will provide examples of leading contact centers and how they
are helping to build more collaborative enterprises.

John Cray, vice president of products at Apropos, will deliver an address
highlighting the company's product roadmap on Tuesday, September 13. He will
discuss the future development of Apropos' multi-channel software, as well as
the company's vision for enhancing the customer experience through enhancements
to communications management and customer service and support functions.

In addition to these sessions, a variety of customer success story
presentations, panel discussions and networking opportunities will be held
throughout Apropos World. On the afternoons of September 12-13, five concurrent
tracking sessions addressing a variety of topics will be held:

  -- The Technical track will focus on gaining comprehensive insights into
     agent and contact center activity, enhancing productivity and managing
     multiple contact centers.
  -- The Business track will address best practices with regard to business
     continuity, reporting, measuring customer satisfaction and minimizing
     tier escalation.
  -- The Panel track will provide attendees with the opportunity to interact
     with Apropos software engineers and make product development
     suggestions.
  -- The Demo track will feature demonstrations of the latest Apropos
     products, with a focus on real-time productivity and integration
     issues.
  -- The Service Application track will offer attendees information on
     enhancements to Apropos that provide the ability to track system-wide
     administrative or supervisory changes; to schedule, monitor and track
     adherence of agent workgroups; and to provide reporting flexibility
     through a tool that exports data to Microsoft(R) Excel(R).




For more information or to register for the Apropos World 2005 User Group,
please visit: http://www.apropos.com/ .

About Apropos Technology

Apropos Technology, Inc. (NASDAQ:APRS) develops communications management
solutions for contact center operations. Apropos solutions are largely used
when differentiated levels of service and support are required to effectively
service the customer base. Organizations rely on Apropos' solutions to
prioritize and intelligently route customers to the right service agent and
measure contact center performance as well as enhance business continuity
across the enterprise. Apropos solutions integrate with existing CRM systems to
manage and archive voice, e-mail, Web chat, VoIP or fax interactions. Founded
in 1989, the company serves over 300 clients worldwide from its corporate
headquarters in Oakbrook Terrace, IL, and from its European headquarters in the
United Kingdom. Additional information about Apropos and its solutions can be
found at http://www.apropos.com/ . 

DATASOURCE: Apropos Technology, Inc.



CONTACT:  Brian Schwartz of Apropos Technology, [phone],

 , or Dave Reiners of Tech Image Ltd.,

[phone], ext 233,  



Web site:  http://www.apropos.com/ 

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