Allstream (NASDAQ:ALLSB)
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Allstream Launches Innovative Fully Featured Hosted Contact Centre Solution
Hosted Service Provides Cost Effective Technology Management Alternative
TORONTO, March 30 /PRNewswire-FirstCall/ -- Allstream (TSX: ALR.A, ALR.B;
NASDAQ: ALLSA, ALLSB), Canada's largest alternative communication solutions
provider, today launched its unique Hosted Contact Centre solution. The
innovative solution offers enterprises a cost effective alternative to managing
their own contact centre technology without compromising functionality.
Allstream's fully featured Hosted Contact Centre solution is equipped with
best-in-class contact centre technologies integrating Automatic Call Distributor
(ACD), Interactive Voice Response (IVR) with Speech Recognition and Computer
Telephony Integration (CTI) capabilities. With this offering, Allstream can
provide a complete, pre-integrated Contact Centre solution for a wide range of
customer applications.
The solution is managed and maintained from an Allstream data centre, enabling
customers to gain access to all the functionality of an integrated feature-rich
system without the burden and cost of procuring, operating, and managing complex
contact centre equipment on their own.
Allstream's Hosted Contact Centre service is delivered over traditional or IP
infrastructure allowing for accelerated subscription and delivery of
productivity applications and the ability to adapt to changing workforce needs
(mobile agent, home agent or branch offices). Hosted Contact Centre service can
be complemented with Allstream's leading Toll Free service and Business IP
service to deliver a complete inbound contact solution.
"Canadian businesses are looking for efficient and cost-effective contact centre
solutions. With Hosted Contact Centre, we can offer businesses a comprehensive,
feature-rich and innovative solution to their contact centre needs without a
significant capital outlay," said Mike Kologinski, Executive Vice President of
Marketing, Allstream. "This solution addresses the constraints that our
customers have in operating and managing their contact centres and allows them
to focus on their core business and improving their customers' experience."
With the Allstream Hosted Contact Centre Solution, technology platforms are
available in modular design allowing for customized configurations. The solution
is also scalable, allowing for a rapid response to changing business capacity
requirements. This gives customers the freedom of choice in the components
required to meet their business needs.
As a comprehensive offering, Allstream's Hosted Contact Centre benefits
include:
- Sophisticated features including Intelligent Routing and Speech
Recognition, enhancing contact centre and agent productivity;
- Elimination of the need to manage multiple platform vendors and
system integrators for an end-to-end solution;
- Ability to customize configurations and address evolving
requirements;
- Rapid deployment of applications, thereby accelerating time to
market;
- Capability to integrate with both legacy systems and next generation
IP infrastructure;
- IP enabled infrastructure that can adapt to changing workforce needs
(home or branch offices);
- Avoids risk oftechnology obsolescence; and
- Per-seat pricing model, whereby capital expenditures are avoided and
customers pay predictable monthly fees enabling customers to better
forecast and manage expenses.
For more information about Allstream's Hosted Contact Centre Solution, please
contact 1-866-332-0332 or visit our website at http://www.allstream.com/.
About Allstream
Allstream is a leading communication solutions provider with a world- class
portfolio of Connectivity, Infrastructure Management and IT Services. Focused on
the business market, Allstream collaborates with customers to create tailored
solutions that meet their unique needs and help them compete more effectively.
Spanning more than 18,800 kilometres, Allstream has an extensive broadband
fibre-optic network and the greatest reach of any competitive communication
solutions provider in Canada, and provides international connections through
strategic partnerships and interconnection agreements with other international
service providers. Allstream is a public company with its stock traded on the
Toronto Stock Exchange under the symbols ALR.A and ALR.B and the NASDAQ National
Market system under the symbols ALLSA and ALLSB. Visit Allstream's website,
http://www.allstream.com/ for more information about the Company.
Note to Investors
This news release includes statements about expected future events and/or
financial results that are forward-looking in nature and subject to risks and
uncertainties. For those statements,we claim the protection of the safe harbor
for forward-looking statements provisions contained in the United States Private
Securities Litigation Reform Act of 1995. The Company cautions that actual
performance will be affected by a number of factors, many of which are beyond
the Company's control, and that future events and results may vary substantially
from what the Company currently foresees. Discussion of the various factors that
may affect future results is contained on page 1 of the Company's Annual
Information Form dated May 2, 2003, which is filed with the Securities and
Exchange Commission, the Ontario Securities Commission, and SEDAR.
DATASOURCE: Allstream Inc.
CONTACT: Media: May Chong, (416) 345-2342, ;
Investors and Analysts: Brock Robertson, (416) 345-3125,
; Dan Coombes, (416) 345-2326,