Think Services' HDI Service Management 2nd Annual Conference & Expo Announced

Top event for technical service and support professionals will be held November 9-11, 2009 in Washington D.C.


COLORADO SPRINGS, Colo., July 16  /PRNewswire/ -- Think Services' HDI  (http://www.thinkhdi.com/), the world's largest technical service and support membership association and the industry's premier training and certification body, announced 2009 dates for the HDI Service Management 2009 Conference & Expo (http://www.thinkhdi.com/hdi2009). The event will take place November 9-11, in Washington, D.C., and is designed for service and support professionals who are implementing IT service management best practices.

  Event highlights include:


  --  Five compelling and in-depth tracks: People Management, IT Process
      Management, Service Reporting, Government, and Strategic Business
      Alignment.


  --  Half day workshops on such fundamental issues as quality assurance
      monitoring, continual service improvement, knowledge management,
      service catalogs, service level agreements, and methods to measure
      service performance.


  --  Three dynamic and engaging keynote presentations.


  --  Four pre-conference certification workshops.


  --  Proven tools and templates to take away from each workshop.


  --  A speaker line-up of seasoned executives and industry experts.



"Last year's inaugural event was extremely well received," said Fiona Henderson, HDI executive director of events. "We look forward to again providing an in-depth educational experience which directly addresses the current needs and challenges facing the industry."

Ms. Henderson went on to announce a new promotion taking place. "All participants who register by August 28th will get the bonus of a free post-conference workshop or a complimentary Washington, D.C. City Tour, their choice. This is a great value, so we're really hoping attendees will register early so that they don't miss out!"

In its 2nd year, this annual event provides help desk, customer service and IT support professionals with education, insight and thought leadership. Intensive workshops are led by industry experts, representatives from top solution providers and seasoned practitioners.

To learn more about the HDI Service Management Conference and Expo, please visit http://www.thinkhdi.com/sm2009.

About HDI

HDI, a Think Services company, is the world's largest IT service and support membership association and the industry's premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit http://www.thinkhdi.com/ or call +1 719.268.0174. (Think Services and HDI are not affiliated with Customers International Limited or HDI Europe.)

About Think Services

Think Services connects specialized communities worldwide using educational events, consulting, training, certification, membership, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI.  Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than $1.6 billion. To learn more, visit http://www.think-services.com/. 

DATASOURCE: Think Services/HDI



CONTACT:  Rachel Levy, [phone], 



Web Site:  http://www.thinkhdi.com/

http://www.think-services.com/ 

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