iLinc Web Conferencing Adds Director of Customer Experience

  
    
  
  
    
      iLinc (AMEX:ILC), a leading provider of web and video conferencing 
      software and online collaboration services, has named Mechelle Childs to 
      lead Customer Experience for the Company. Childs comes to iLinc with 
      over 20 years experience in customer care for technology companies. With 
      iLinc’s customer satisfaction at over 85 percent, Childs’ mission is to 
      continue to improve these ratings, as the company further expands its 
      SaaS web 
      conferencing and video conferencing offerings. Her skills in 
      strategic process and system design have improved service delivery and 
      supported organizational growth for numerous technology and 
      telecommunications companies.
    
    
      "Over the past several months, iLinc has implemented a series of 
      strategic moves to elevate our service and dedication to customers,” 
      said James M. Powers, President and CEO for iLinc. “Having this critical 
      function now under Mechelle’s leadership will serve to accelerate our 
      goal to provide industry-defining service to iLinc web conferencing 
      customers at a time when demand for web conferencing continues to grow 
      and more organizations turn to iLinc for their online collaboration 
      needs.”
    
    
      Most recently, Childs served as Director of Technical Services for 
      Lumension Security Corporation, a leading global IT security management 
      company. Prior to this, she was the Manager of Customer Care for 
      Rockford Corporation, a leading publicly-traded audio electronics, 
      speakers and accessories company. Childs also managed the Customer 
      Center for AT&T Customer Financial Services.
    
    
      “Joining iLinc represents a natural and exciting opportunity given the 
      rapidly growing web collaboration space the company is well-positioned 
      in,” said Childs. “And for a SaaS company, listening to and retaining 
      customers is key. Companies that have better customer experience 
      management capabilities, along with a strong customer orientation, enjoy 
      a decisive competitive advantage.”
    
    
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      About iLinc
    
    
      iLinc is a recognized leader in providing web 
      conferencing software and collaboration solutions for highly secure 
      and cost-effective online meetings, presentations, webinars, virtual 
      classroom training and support sessions. iLinc is headquartered in 
      Phoenix, Ariz. For more, visit www.ilinc.com/investors.