MIAMI, Oct. 17, 2019 /PRNewswire/ -- Sitel Group, a
leading global customer experience (CX) management provider that
delivers more than 3.5 million customer experiences daily, today
announced plans to open its first CX operations and contact center
in Athens, Greece in 2020.
"We are excited to enter Greece
and expand our group's European footprint," said Laurent Uberti, President, CEO and founding
partner, Sitel Group. "This is a strategic market that enables us
to further support our clients and their customers in delivering
exceptional experiences across every stage of the customer
journey."
Sitel Group's contact center will open in Athens in early 2020 and serve as one of the
group's European multilingual hubs supporting clients' customers in
English, French, German, Greek, Italian, Portuguese, Spanish and
more. With this market entrance, Greece becomes the 28th country in which Sitel
Group operates.
"Sitel Group has made the decision to expand its global
footprint by investing in Greece,"
said Pedro Lozano, CEO - EMEA, Sitel
Group. "Our group's contact center in Athens is expected to create 1,000 new jobs to
support our global portfolio of clients."
Sitel Group's expansion into the Greek market for business
process outsourcing (BPO) services represents a strategic approach
supporting the growth of existing client programs and the potential
for new partnerships with key global players seeking to operate and
expand in Europe.
About Sitel Group
Sitel Group's 75,000 people across the globe connect many of the
world's best-known brands with their customers - 3.5 million times
every day. As a global customer experience (CX) management leader,
we apply our 30+ years of industry-leading experience and the
entrepreneurial spirit of our group's founders to deliver
omnichannel experiences through voice, chat, social media and more
to customers of our 400+ clients across all verticals – from
Fortune 500 companies to local startups.
Our group's breadth of capabilities – powered by our ecosystem
of experts including Innso, Learning Tribes, Sitel, Sitel Insights
and TSC – go beyond business process outsourcing (BPO) to support
every stage of the customer journey. We are redefining the contact
center and improving business results by pairing innovative
solutions - such as self-care and automation - with the human
touch, emotion and empathy of our people.
As a CX platform, we are powered by experts to deliver tailored
CX solutions to fit our clients' needs through our consultative,
customer-centric approach adding value at every touchpoint -
regardless of location, channel or time of day.
Learn more at www.sitel.com and connect with us on Facebook,
LinkedIn and Twitter.
Media Contact:
media@sitel.com
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SOURCE Sitel Group