MIDDLETON, Wis., June 25, 2019 /PRNewswire-PRWeb/ -- Esker, a
worldwide leader in process automation solutions and pioneer in
cloud computing, today announced that Logista Pharma, an
independent distributor of pharmaceutical products in Spain and Portugal, has chosen Esker to automate its
order management process. Esker's AI-driven Order Management
solution has enabled Logista Pharma's customer service department
to improve customer response times, reduce errors associated with
manual data entry, and achieve full control and visibility over
order received via any channel.
Esker's solution offers a series of features designed
specifically for the pharmaceutical sector, including:
- Conversion of quantities ordered to formats that the laboratory
offers (e.g., units, tablets, bags, etc.)
- Specific workflow for orders sent to prisons
- Order splitting by type of material: lines from the original
order are grouped into a new order by destination or product type
(e.g., hazardous, refrigerated, regulated, etc.)
- Automatic material mapping between SAPĀ® system's master data
and the national code, hospital code or EAN
- Classification by customer type (e.g., hospital, wholesaler,
pharmacy, etc.)
- Hospital order management: daily orders containing only a few
line items
- Wholesaler order management: weekly orders with a larger number
of line items
- Pharmacy order management: orders received by sales reps or the
central office and forwarded by email to Logista Pharma's customer
service
"The most impressive part of this project is Esker's remarkable
capacity to add new customers and manage them without any
disruption to our operations," said Irene
Ballesteros, Channel Customer Service Manager at Logista
Pharma. "A new laboratory customer can be set up in less than two
days. We are experiencing monthly volume increases without any
problems."
Within just a few months of implementation, Esker has enabled
Logista Pharma to achieve:
- Cost savings: Process optimization and control across the
entire process has led to reduced operating costs.
- Fewer errors: The elimination of manual data entry has reduced
errors, which has resulted in fewer customer complaints.
- Faster order management: With automation, order processing is
now three times faster.
- Focus on customer service quality: Automation of repetitive
tasks allows staff members more time for customers.
- Increased operating capacity: Real-time task distribution is
agile and the company is able to react quickly in the event of
contingencies (e.g., special orders, employee absences for vacation
or sick -leave).
- Supported growth: With more free time available and easy
customer onboarding, the customer service department can serve a
growing customer base.
About Logista Pharma
Logista Pharma is an independent distributor of pharmaceutical
products in Spain and Portugal. The company is part of the Logista
Group which provides logistics services for products including
tobacco-related, convenience, e-transactions, pharmaceutical,
books, publications and lottery. Logista Pharma offers the
pharmaceutical industry the possibility of managing order
reception, processing and delivery.
About Esker
Esker is a worldwide leader in cloud-based document process
automation software, helping financial and customer service
departments digitally transform their purchase-to-pay (P2P) and
order-to-cash (O2C cycles. Used by more than 6,000 companies
worldwide, Esker's solutions incorporate technologies like
artificial intelligence (AI) to drive increased productivity,
enhanced visibility, reduced fraud risk, and improved collaboration
with customers, suppliers and internally. Esker operates in
North America, Latin America, Europe and Asia
Pacific with global headquarters in Lyon, France, and U.S. headquarters in
Madison, Wisconsin. For more
information on Esker and its solutions, visit http://www.esker.com.
Follow Esker on Twitter @EskerInc and join the conversation on the
Esker blog at blog.esker.com.
SOURCE Esker