Wireless Network Keeping Up with Demand as Customer Problems Decrease, J.D. Power Finds
18 July 2024 - 12:00PM
Business Wire
With the increase of 5G phones and network technology, wireless
customers are experiencing fewer problems according to the J.D.
Power 2024 U.S. Wireless Network Quality Performance StudySM—Volume
2, released today. The reduction of problems has led to improved
consumer perception of reliability and increased network quality
satisfaction.
“Despite a very public wireless service outage earlier this
year, overall problems—especially loading speeds—have decreased,”
said Carl Lepper, senior director of technology, media and
telecom at J.D. Power. “A focus on mid-band spectrum for 5G by
the industry has lowered latency through balancing speed and
coverage, resulting in a better experience for mobile phone
users.”
Study Results
Verizon Wireless ranks highest in the Mid-Atlantic region
with a score of 8 problems per 100 connections (PP100).
AT&T ranks second with 9 PP100.
UScellular and Verizon Wireless rank highest in a tie in
the North Central region with 8 PP100, followed by T-Mobile
with 9 PP100.
Verizon Wireless ranks highest in the Northeast region with a
score of 7 PP100. The region average is 9 PP100.
Verizon Wireless ranks highest in the Southeast region with 8
PP100, followed by T-Mobile with 9 PP100.
AT&T, T-Mobile and Verizon Wireless rank highest in a tie in
the Southwest region with a score of 10 PP100.
Verizon Wireless ranks highest in the West region with a score
of 9 PP100. AT&T and T-Mobile rank second in a tie with 10
PP100.
See the rank charts for each region at
http://www.jdpower.com/pr-id/2024068.
The 2024 U.S. Wireless Network Quality Performance Study—Volume
2 is based on responses from 25,597 wireless customers. Carrier
performance is examined in six regions: Mid-Atlantic, North
Central, Northeast, Southeast, Southwest and West. In addition to
evaluating the network quality experienced by customers with
wireless phones, the study also measures the network performance of
tablets and mobile broadband devices. The study was fielded from
January through June 2024.
For more information about the U.S. Wireless Network Quality
Performance Study, visit
https://www.jdpower.com/business/resource/jd-power-wireless-network-quality-performance-study.
About J.D. Power
J.D. Power is a global leader in consumer insights,
advisory services, and data and analytics. A pioneer in the use of
big data, artificial intelligence (AI) and algorithmic modeling
capabilities to understand consumer behavior, J.D. Power has been
delivering incisive industry intelligence on customer interactions
with brands and products for more than 55 years. The world's
leading businesses across major industries rely on J.D. Power to
guide their customer-facing strategies.
J.D. Power has offices in North America, Europe, and Asia
Pacific. To learn more about the company's business offerings,
visit JDPower.com/business. The J.D. Power auto-shopping tool can
be found at JDPower.com.
About J.D. Power and Advertising/Promotional Rules:
www.jdpower.com/business/about-us/press-release-info
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240718037103/en/
Media Relations Geno Effler, J.D. Power; West Coast;
714-621-6224; media.relations@jdpa.com John Roderick; East Coast;
631-584-2200; john@jroderick.com