MUMBAI,
India, Dec. 13, 2024 /PRNewswire/ -- Tata
Communications (NSE: TATACOMM) (BSE: 500483), a leading global
communications technology player, today announced Kaleyra
AI — a future forward, artificial intelligence-powered
flagship portfolio that's set to redefine customer
interactions.
The game changing portfolio will initially offer three distinct
capabilities that go beyond traditional communication tools.
Designed to integrate effortlessly with communication channels and
live agent interfaces, the suite will leverage Generative AI
(GenAI) to provide a competitive edge through streamlined,
personalised and highly engaging customer interactions. The initial
capabilities on offer comprise:
- GenAI Template Generator for WhatsApp: The
capability will enable the crafting of personalised templates and
message variants for WhatsApp. The roadmap includes extending
similar capabilities to other communication channels, such as SMS
and rich communication services (RCS).
By crafting messages that resonate with the audience and leveraging
each channel's points of strength, enterprises will be able to
automate marketing tasks and augment response rates, while
maintaining consistent brand voice and relevance with their
customers.
- Conversational AI Data Reporting: The advanced reporting
capability will enable the transformation of complex data queries
into insightful reports complete with engaging, easy-to-understand
visualisations.
By processing natural language data queries from customers, it will
deliver tailored, AI-powered analytics within seconds, enabling
businesses to make swift, data-driven decisions and gain critical
insights without their over reliance on business analytics
teams.
- Conversational AI No-Code Builder: Going beyond basic
interactions, the capability will empower business users to create
'interaction assistants' that offer natural, conversational
responses (without any programming knowledge) in text and rich
media formats for both customers and workforces, simplifying
complex data analysis and accelerating decision-making.
The platform will also empower enterprise customer support and
marketing teams to build rapport through intelligent and immersive
engagement, thereby enhancing the overall user experience.
"Kaleyra AI represents a powerful leap forward and will be a
force multiplier for enterprises to accelerate business growth,"
said Mauro Carobene, Head of
Customer Interaction Suite, Tata Communications. "For
customer-facing roles, the portfolio will significantly improve
engagement and interaction rates. In early controlled demos, we
observed marked reductions in mean time-to-respond and resolve
issues, especially during peak query volumes. For C-suite
decision-makers, our generative AI-powered reporting and insights
will enhance visibility into enterprise performance, all via a
simple natural language interface."
Kaleyra AI will initially be offered in beta to select Tata
Communications customers early next year. A general availability
release, on Tata Communications' AI Cloud, is anticipated in the
first half of 2025.
For more details on Kaleyra AI, click here.
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About Tata Communications
A part of the Tata Group, Tata Communications (NSE:
TATACOMM) (BSE: 500483) is a global digital ecosystem enabler
powering today's fast-growing digital economy in more than 190
countries and territories. Leading with trust, it enables digital
transformation of enterprises globally with collaboration and
connected solutions, core and next gen connectivity, cloud hosting
and security solutions and media services. 300 of the Fortune 500
companies are its customers and the company connects businesses to
80% of the world's cloud giants. For more information, please
visit www.tatacommunications.com
Forward-looking and cautionary statements
Certain words and statements in this release concerning Tata
Communications and its prospects, and other statements, including
those relating to Tata Communications' expected financial position,
business strategy, the future development of Tata Communications'
operations, and the general economy in India, are forward-looking statements. Such
statements involve known and unknown risks, uncertainties and other
factors, including financial, regulatory and environmental, as well
as those relating to industry growth and trend projections, which
may cause actual results, performance or achievements of Tata
Communications, or industry results, to differ materially from
those expressed or implied by such forward-looking statements. The
important factors that could cause actual results, performance or
achievements to differ materially from such forward-looking
statements include, among others, failure to increase the volume of
traffic on Tata Communications' network; failure to develop new
products and services that meet customer demands and generate
acceptable margins; failure to successfully complete commercial
testing of new technology and information systems to support new
products and services, including voice transmission services;
failure to stabilize or reduce the rate of price compression on
certain of the company's communications services; failure to
integrate strategic acquisitions and changes in government policies
or regulations of India and, in
particular, changes relating to the administration of Tata
Communications' industry; and, in general, the economic, business
and credit conditions in India.
Additional factors that could cause actual results, performance or
achievements to differ materially from such forward-looking
statements, many of which are not in Tata Communications' control,
include, but are not limited to, those risk factors discussed in
Tata Communications Limited's Annual Reports.
The Annual Reports of Tata Communications Limited are available
at www.tatacommunications.com. Tata Communications is under no
obligation to, and expressly disclaims any obligation to, update or
alter its forward-looking statements.
© 2024 Tata Communications Ltd. All rights reserved.
TATA COMMUNICATIONS and TATA are trademarks or registered
trademarks of Tata Sons Private Limited in India and certain countries. All third-party
trademarks belong to their respective owners.
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