Leonardo247, the leading provider of automated property
operations and maintenance software for real estate operators,
announced today its exclusive partnership with Latchel, a modern
work order coordination platform. This strategic partnership allows
Leonardo247 to provide all-hours maintenance support for real
estate operators, ensuring prompt and efficient resolution of work
orders.
PLANO,
Texas, June 17, 2024 /PRNewswire-PRWeb/
-- Leonardo247, the leading provider of automated property
operations and maintenance software for real estate operators,
announced today its exclusive partnership with Latchel, a modern
work order coordination platform. This strategic partnership allows
Leonardo247 to provide all-hours maintenance support for real
estate operators, ensuring prompt and efficient resolution of work
orders.
Leonardo247 will integrate with Latchel's innovative platform,
comprised of the largest work order call center in the industry
coupled with an AI solution to quickly assess work order
emergencies to streamline maintenance requests and optimize
communication between residents, property managers, and vendors. By
offering either round-the-clock or solely after-hours support, this
collaboration will enhance the overall resident experience, reduce
the burden on property management teams, and solve or de-escalate
48% of after-hours requests resulting in an unprecedented ROI for
community owners and operators.
"The partnership with Latchel aligns perfectly with our mission
to provide comprehensive solutions that enhance operational
efficiency and resident satisfaction," said Daniel Cunningham, CEO of Leonardo247. "By
providing a solution that can put residents in touch with a live
person in just seconds while also offering AI technology to
streamline the process, together we are empowering real estate
operators to deliver exceptional maintenance support, regardless of
the time of day."
Latchel's call center represents the largest of it's kind
dedicated to processing and resolving work orders and is
underpinned by advanced AI technology to triage maintenance
requests and provide real-time updates to residents throughout the
process. With this collaboration, Leonardo247 clients will be able
to take advantage of Latchel's seamless integration with the
Leonardo247 work order modules, further streamlining their
maintenance operations and improving workflow efficiency.
"We are excited to partner with Leonardo247 to deliver resident
work order support for their clients," said Ethan Lieber, CEO of Latchel. "With our combined
expertise, we can ensure that real estate operators have access to
top-notch maintenance coordination services around the clock,
utilizing both live assistants and AI that ultimately enhances
tenant satisfaction and drives operational success."
This partnership between Leonardo247 and Latchel represents a
significant step in revolutionizing the way maintenance support is
delivered in the real estate industry. By combining their
respective strengths, both companies aim to redefine the standards
of effective and affordable maintenance support that provides
unparalleled value to their clients.
For more information about Leonardo247 and its suite of property
management solutions, please visit www.leonardo247.com. To learn
more about Latchel and its innovative maintenance coordination and
resident amenity services, please visit www.latchel.com.
About Leonardo247: Leonardo247 is the leader in property
operations and maintenance software, providing real-time insights
and automation to multifamily properties nationwide. The platform
streamlines maintenance processes, ensures compliance, and
optimizes operational performance, enabling property managers to
deliver exceptional service to residents.
About Latchel: Latchel is a technology-driven service that
provides 24/7 maintenance coordination and resident amenity
services for property managers and owners. By leveraging a network
of skilled professionals and advanced technology, Latchel ensures
timely and efficient resolution of maintenance issues, enhancing
resident satisfaction and operational efficiency.
Media Contact
Bob, Leonardo247, 1 919-247-5404, bbradley@leonardo247.com,
https://leonardo247.com/
Brock MacLean, Leonardo247,
bmaclean@leonardo247.com, https://leonardo247.com/
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SOURCE Leonardo247