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IPF International Personal Finance Plc

101.00
-1.50 (-1.46%)
19 Apr 2024 - Closed
Delayed by 15 minutes
Share Name Share Symbol Market Type Share ISIN Share Description
International Personal Finance Plc LSE:IPF London Ordinary Share GB00B1YKG049 ORD 10P
  Price Change % Change Share Price Bid Price Offer Price High Price Low Price Open Price Shares Traded Last Trade
  -1.50 -1.46% 101.00 99.40 101.50 101.50 101.00 101.50 149,630 13:52:03
Industry Sector Turnover Profit EPS - Basic PE Ratio Market Cap
Personal Credit Institutions 690.8M 48M 0.2155 4.69 224.98M

International Personal Finance Plc Final Results (1898R)

27/02/2019 7:00am

UK Regulatory


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RNS Number : 1898R

International Personal Finance Plc

27 February 2019

International Personal Finance plc

Full-year Financial Report for the year ended 31 December 2018

International Personal Finance plc specialises in providing unsecured consumer credit to more than 2.3 million customers across 11 markets. We operate the world's largest home credit business and a leading fintech business, IPF Digital.

Key highlights

 
 Ø   Significantly improved financial performance and excellent 
           strategic progress 
            o               Credit issued growth of 6% 
            o    Consistently well-managed credit quality - impairment 
                  to revenue ratio of 26.2% 
            o    GBP15.3 million (16%) growth in Group profit before tax 
                  from ongoing businesses to GBP109.3 million after restating 
                  2017 PBT on an IFRS 9 basis 
 
 Ø   European home credit - very good operational and financial 
           performance 
            o    As expected, challenging market landscape drove credit 
                  issued contraction of 5% 
            o    Excellent credit quality - impairment to revenue ratio 
                  of 17.9% 
            o    Profit before tax of GBP113.8 million delivered through 
                  improved collections performance and cost optimisation 
 
 Ø   Mexico home credit - strategic investment continued to deliver 
           growth 
            o    11% growth in customer numbers to reach 917,000 
            o    12% increase in credit issued driven by investment in 
                  strategic initiatives including geographic expansion 
                  and micro-business lending 
            o    Strong profit growth (22%) to GBP15.7 million 
 
 Ø   IPF Digital - strong growth and excellent operational performance 
            o    Effective execution delivered strong credit issued growth 
                  of 35% 
            o    Established markets delivered good growth and improved 
                  profitability 
            o    New markets delivered strong growth, improved impairment 
                  and lower start-up losses 
            o    Confident of delivering maiden profit in 2019 
 
 Ø   Strong funding position and robust balance sheet; dividend 
           maintained 
            o    Further diversified funding and extended term: GBP177 
                  million matures after Eurobond Q2 2021 
            o    GBP185.5 million of headroom on debt facilities 
            o    Equity to receivables of 43.6% post-IFRS 9 implementation 
            o    Proposed final dividend of 7.8 pence per share 
 
 
 Group key statistics (continuing    2017 reported    2017      2018     YOY change 
  operations)                                         IFRS 9    IFRS 9    IFRS 9 at 
                                                                             CER 
 Customers (000s)                        2,290        2,290     2,301       0.5% 
 Credit issued (GBPm)                   1,301.5      1,301.5   1,360.6      5.5% 
 Revenue (GBPm)                          825.8        842.6     866.4       4.1% 
 Impairment % revenue                    25.4%        27.9%     26.2%       1.7% 
 Cost-income ratio                       45.2%        44.3%     44.9%      (0.6)% 
 PBT from ongoing businesses 
  (GBPm)                                 102.4        94.0      109.3 
 Statutory PBT (GBPm)                    105.6        97.2      109.3 
 Statutory EPS (pence)                   33.7         31.0      33.8 
 Full-year dividend per share 
  (pence)                                12.4         12.4      12.4 
----------------------------------  --------------  --------  --------  ----------- 
 

Excluding Slovakia and Lithuania.

Notes

In this financial report, we compare the 2018 actual full-year performance against the 2017 numbers adjusted for IFRS 9 because the Board believes that this provides the most relevant comparison of performance trends. More detail on IFRS 9 can be found in this report, and a full reconciliation of the 2017 profit and loss account between the reported numbers and the IFRS 9 numbers is also set out in this report.

This report has been prepared solely to provide additional information to shareholders to assess the Group's strategies and the potential for those strategies to succeed. The report should not be relied on by any other party or for any other purpose. The report contains certain forward-looking statements. These statements are made by the directors in good faith based on the information available to them up to the time of their approval of this report but such statements should be treated with caution due to the inherent uncertainties, including both economic and business risk factors, like-for-like any such forward-looking information. Percentage change figures for all performance measures, other than profit before taxation and earnings per share, unless otherwise stated, are quoted after restating prior year figures at a constant exchange rate (CER) for 2018 in order to present the like-for-like performance variance.

Chief Executive Officer, Gerard Ryan, commented:

"I am delighted with the excellent progress we made against our strategic objectives which delivered a very strong financial performance in 2018. Profit before tax increased by GBP15.3 million to GBP109.3 million as a result of improving profits across all our businesses. We are particularly pleased with IPF Digital's profit trajectory, with a strong contribution from established markets and reduced start-up losses within new markets, driven by both excellent customer acquisition and strong credit growth. We are confident that our strategy will continue to support growth across the Group by successfully addressing the demands of our core stakeholders: meeting our customers' needs, creating value for our shareholders and contributing to the communities in which we operate."

Strategy update

Our business provides small sum, unsecured personal loans to customers who are either underbanked or underserved by mainstream operators. Our strategy is to provide consumers in this segment with a greater choice of channels, products and price points, and to make their journey with us as seamless as possible. We made very good progress against our strategy in 2018 which segments our operations into 'growth' and 'returns' focused businesses. We are optimising the returns of our European home credit operations to invest in our growth businesses, Mexico home credit and IPF Digital, and deliver returns to our shareholders. We will continue to improve our service and effectiveness by investing in technology in both our home credit and digital businesses.

Our European home credit business is becoming more efficient and technologically enabled, the loan portfolio quality is excellent and it delivered very good operational and financial results this year. Our investments in growth opportunities in IPF Digital and Mexico home credit are now showing clear signs that they will deliver according to our plan, thereby creating a group with three pillars; a modernised European home credit delivering very good returns; a Mexican home credit business that combines ongoing growth potential with improved levels of profitability; and a global digital lending business that grows through constant innovation and delivers good returns.

Market overview

Macroeconomic conditions in all our European markets in 2018 were stable and current indicators suggest these markets will deliver positive GDP growth, low unemployment and moderately increasing inflation in 2019. In Mexico, political change resulted in some uncertainty in 2018 and GDP growth forecasts for 2019 remain positive but have softened slightly in recent months.

In all our markets, we continue to see a growing number of consumers wanting to access finance, although it is clear that a very significant proportion of our target market do not have the credit quality required to be served remotely by mainstream lenders. Competition for the best quality customers in our demographic is intense and our IPF Digital brands and Provident-branded digital offers are targeted directly at consumers in this segment who have the credit profile to qualify for a remote loan.

Based on our experience across several markets, we see home credit co-existing very comfortably with digital credit offerings as the combination of the two can serve the vast majority of the customers in our segments. In particular, our home credit model, with the involvement of an agent at the customer's home, allows us to gain a unique and in-depth understanding of a customer's financial circumstances and propensity to repay. As a result, we are able to lend with more confidence to creditworthy customers where a remote lending business cannot.

Group performance overview

Executing in line with our strategic objectives and remaining committed to strong operational discipline resulted in a GBP15.3 million (16%) increase in profit before tax to GBP109.3 million from ongoing businesses. This comprised an uplift in like-for-like profit before tax of GBP15.2 million, a benefit of GBP1.7 million from lower new business investment and a GBP1.6 million adverse impact from weaker FX rates. The reduced new business investment comprised GBP3.6 million within IPF Digital's new markets and central functions where start-up losses reduced, offset partially by increased new business investment of GBP1.9 million in Mexico home credit.

The table below details the performance of each of our business segments, highlighting the significant like-for-like improvement in profit before tax that has been delivered.

 
                            2017     Like-for-like   New business   Stronger     2018 
                             IFRS        profit       investment     / weaker    IFRS 9 
                              9         movement       movement      FX rates    profit 
                            profit 
                            GBPm         GBPm            GBPm         GBPm       GBPm 
------------------------  --------  --------------  -------------  ----------  -------- 
 European home credit       112.3         2.2             -           (0.7)      113.8 
 Mexico home credit         12.9          5.9           (1.9)         (1.2)      15.7 
 IPF Digital               (16.3)         6.8            3.6           0.3       (5.6) 
 Central costs             (14.9)         0.3             -             -       (14.6) 
------------------------  --------  --------------  -------------  ----------  -------- 
 Profit before taxation 
  ongoing businesses         94.0         15.2            1.7         (1.6)      109.3 
 Slovakia and Lithuania      3.2         (3.4)            -            0.2         - 
 Profit before taxation 
  from 
  continuing operations      97.2         11.8            1.7         (1.4)      109.3 
------------------------  --------  --------------  -------------  ----------  -------- 
 

The increase in profit comprised GBP15.3 million from our ongoing businesses offset partially by a GBP3.2 million reduction in the contribution from Slovakia and Lithuania, which reported a profit in 2017 when they were being wound down. We are in the process of liquidating the home credit businesses in Slovakia and Lithuania, and this did not result in any profit and loss account charge or credit during 2018. The statutory profit before tax increase, IAS 39 2017 to IFRS 9 2018, is GBP3.7 million.

We delivered a 6% increase in credit issued led by our IPF Digital and Mexico home credit businesses, offset partially by a 5% contraction in European home credit. This growth increased our average net receivables by 6%, and revenue by 4%. We maintained strong credit quality and good collections across the Group and improved impairment as a percentage of revenue by 1.7ppts to 26.2% (2017: 27.9%). Our cost-income ratio increased by 0.6ppts to 44.9%, driven by improved operating leverage in IPF Digital and Mexico home credit offset by a modest increase in the cost-income ratio in European home credit.

Business Division Performance Review

European home credit

Our European home credit businesses are the financial foundation of the Group, providing excellent service to customers and generating the cash and capital needed to fund growth opportunities and returns to shareholders. We continued to improve the sustainability of these businesses by creating more modern, efficient and better credit quality operations which resulted in a very good operational and financial performance in 2018. Together, the European home credit businesses delivered a GBP1.5 million increase in profit before tax to GBP113.8 million driven primarily by stronger-than-originally expected post-field collections. This robust performance reflects an improvement in like-for-like profit of GBP2.2 million with slightly lower net revenue more than offset by lower costs, partially impacted by a GBP0.7 million adverse effect from weaker FX rates.

 
                             2017      2018     Change   Change   Change 
                             IFRS 9    IFRS 9    GBPm       %      at CER 
                              GBPm      GBPm                         % 
-------------------------  --------  --------  -------  -------  -------- 
 Customer numbers (000s)     1,236     1,092    (144)    (11.7) 
 Credit issued               797.0     757.8    (39.2)   (4.9)     (5.1) 
 Average net receivables     578.0     558.9    (19.1)   (3.3)     (3.7) 
-------------------------  --------  --------  -------  -------  -------- 
 
 Revenue                     519.9     493.3    (26.6)   (5.1)     (5.3) 
 Impairment                 (108.3)   (88.5)     19.8     18.3     18.4 
-------------------------  --------  --------  -------  -------  -------- 
 Net revenue                 411.6     404.8    (6.8)    (1.7)     (1.9) 
 Finance costs              (36.6)    (35.3)     1.3      3.6       3.8 
 Agents' commission         (56.6)    (53.7)     2.9      5.1       5.5 
 Other costs                (206.1)   (202.0)    4.1      2.0       2.6 
-------------------------  --------  --------  -------  -------  -------- 
 Profit before taxation      112.3     113.8     1.5      1.3 
-------------------------  --------  --------  -------  -------  -------- 
 

Competition remained intense in Europe with payday, digital, home credit and bank operators competing to serve credit to our segment of consumers. This, together with new debt-to-income regulations in Romania, resulted in customer numbers contracting by 12%. We responded with campaigns to increase new customer acquisition and improve retention which, as planned, delivered a 3ppt slower rate of contraction in the second half of the year compared to the first. Credit issued contracted by 5%, which led to a reduction in both average net receivables and revenue of 4% and 5% respectively.

The credit quality of the loan portfolio in European home credit is very strong, driven primarily by better than originally expected post-field collections, supported by good agent collections and our focus on serving higher-quality customers. As a result, impairment as a percentage of revenue improved by 2.9ppts to 17.9%.

We are modernising our European home credit businesses to improve efficiency by investing in technology and we completed the roll-out of our agent mobile technology in this region which is now being used by more than 10,000 agents and field managers. As demand for digital loans has increased, we have evolved the business to offer Provident-branded digital loans to customers in Poland and around 22,000 people are using this channel. We delivered a reduction in costs during 2018 of GBP5.4 million (at CER) despite these investments in technology as we focused on delivering a sustainably lower cost base in these businesses. However, revenue contraction was slightly faster than the reduction in costs which resulted in a 1.3ppt increase in the cost-income ratio year on year to 40.9%. As planned, this ratio improved during the second half of the year as result of this optimisation strategy.

We will continue to operate our European home credit businesses in line with our strategy to enhance their sustainability, deliver a high-quality service to our customers and optimise returns. We aim to continue the momentum we achieved in the second half of 2018 and further reduce the rate of customer contraction, become more technically enabled with further functionality being added to the MyProvi mobile app, and improve cost-efficiency.

Mexico home credit

Mexico home credit is one of our two strategic investment areas to drive growth. We are taking advantage of the significant scale opportunity in this market by expanding our geographic footprint, building our micro-business channel and improving profitability in our established branches. We opened five new branches in the second quarter of the year and are now serving over 100,000 customers in the 17 branches opened since the beginning of 2016. With an estimated four million individuals running micro-businesses in Mexico, the potential opportunity to generate growth by providing credit to customers who are underbanked is substantial, and we are now serving around 26,000 customers with this offering.

The Mexico home credit business continued to perform well and delivered a 22% (GBP2.8 million) improvement in profit before tax to GBP15.7 million in 2018. This comprises like-for-like profit growth of GBP5.9 million delivered by our established branches, offset partially by increased investment in future growth of GBP1.9 million through geographical expansion and our micro-business channel, together with a GBP1.2 million adverse impact from weaker FX rates.

 
                                  2017      2018     Change   Change   Change 
                                  IFRS 9    IFRS 9    GBPm       %      at CER 
                                   GBPm      GBPm                         % 
------------------------------  --------  --------  -------  -------  -------- 
 Customer numbers (000s)           828       917       89      10.7 
 Credit issued                    273.7     291.0     17.3     6.3      12.3 
 Average net receivables          150.6     154.9     4.3      2.9       8.5 
------------------------------  --------  --------  -------  -------  -------- 
 
 Revenue                          218.6     226.1     7.5      3.4       9.3 
 Impairment                      (79.0)    (82.9)    (3.9)    (4.9)    (10.5) 
------------------------------  --------  --------  -------  -------  -------- 
 Net revenue                      139.6     143.2     3.6      2.6       8.6 
 Finance costs                   (10.2)    (11.3)    (1.1)    (10.8)   (17.7) 
 Agents' commission              (28.9)    (28.8)     0.1      0.3      (5.5) 
 Other costs                     (87.6)    (87.4)     0.2      0.2      (4.9) 
------------------------------  --------  --------  -------  -------  -------- 
 Profit before taxation           12.9      15.7      2.8      21.7 
------------------------------  --------  --------  -------  -------  -------- 
 Established branches             17.2      22.4      5.2      30.2 
 Expansion and micro-business     (4.3)     (6.7)    (2.4)    (55.8) 
------------------------------  --------  --------  -------  -------  -------- 
 Profit before taxation           12.9      15.7      2.8      21.7 
------------------------------  --------  --------  -------  -------  -------- 
 

Our strategy to attract new customers through investment in branch expansion and our micro-business loans channel were the key drivers of an 89,000 increase in customers to 917,000. This resulted in credit issued growth of 12% together with a 9% increase in both average net receivables and revenue.

Alongside delivering good growth, we maintained collections at an acceptable level and impairment as a percentage of revenue was 36.7%, which is slightly higher than 2017. In our established branches, where we have a balanced mix of new and repeat customers and stable operational teams, this impairment measure stands at 32.7% of revenue (2017: 34.4%). As newer branches and micro-business lending become more mature, their impairment measure is expected to reach that of the established branches. Our investment in growing Mexico home credit drove a 5% increase in our other costs which was driven by expansion and micro-business lending. Overall, the increase in investment was lower than the revenue growth generated, and together with good cost management, the cost-income ratio improved by 1.4ppts year on year to 38.7%.

Mexico offers significant opportunities for our home credit business and we will continue our successful strategy to expand our geographic footprint and micro-business loans channel to deliver further top-line growth. In addition, we will focus on driving further improvements in returns from our established branches.

IPF Digital

IPF Digital is also a key strategic growth opportunity for the Group serving the increasing demand for digital credit within our target segment of consumers. We delivered another year of very strong growth and made further progress against our strategic priorities of providing a great customer experience through innovation, building scale in our new markets of Poland, Spain, Australia and Mexico, and moving to profitability in 2019. The growing demand for our revolving credit line product, which now accounts for 60% of our digital lending, demonstrates that we are achieving our stated goal of providing customers with the products they want through the channels they wish to use. Clearly this goal is a journey rather than an end point and we will continue to develop and improve our products and processes to make the customer journey as simple, fast and frictionless as possible.

In 2018, we focused on increasing scale in our new markets while improving our credit decisioning, the result of which was a reduction in start-up losses before tax to GBP5.6 million, which is a GBP10.7 million improvement on 2017. This result was driven by reduced losses in our new markets where we delivered strong top-line growth, improved impairment and cost-leverage combined with improved profitability in the established markets.

 
                             2017      2018     Change   Change   Change 
                             IFRS 9    IFRS 9    GBPm       %      at CER 
                              GBPm      GBPm                         % 
-------------------------  --------  --------  -------  -------  -------- 
 Customer numbers 
  (000s)                      226       292       66      29.2 
 Credit issued               230.8     311.8     81.0     35.1     34.7 
 Average net receivables     148.5     209.6     61.1     41.1     40.7 
-------------------------  --------  --------  -------  -------  -------- 
 
 Revenue                     104.1     147.0     42.9     41.2     40.9 
 Impairment                 (47.5)    (55.6)    (8.1)    (17.1)   (16.8) 
-------------------------  --------  --------  -------  -------  -------- 
 Net revenue                 56.6      91.4      34.8     61.5     61.2 
 Finance costs               (8.4)    (11.9)    (3.5)    (41.7)   (40.0) 
 Other costs                (64.5)    (85.1)    (20.6)   (31.9)   (32.6) 
-------------------------  --------  --------  -------  -------  -------- 
 Loss before taxation       (16.3)     (5.6)     10.7     65.6 
-------------------------  --------  --------  -------  -------  -------- 
 

Strong customer demand and effective marketing delivered a 35% increase in credit issued to GBP311.8 million, driven primarily by the strong performance in our new markets, but also good levels of growth in our established markets. This resulted in a 41% increase in both average net receivables and revenue.

Alongside this growth, we continued to improve our credit decisioning capabilities, evidenced by a 7.8ppt improvement in impairment as a percentage of revenue to 37.8%. We maintained good credit quality in our established markets and we made considerable improvements in the new markets by optimising our credit settings via constant testing and refinement of different credit strategies. In addition, increased scale and investment in technology has enabled us to better leverage our infrastructure and improve cost efficiency, delivering a 4.1ppt year-on-year reduction in the cost-income ratio to 57.9%.

The profitability of IPF Digital is segmented as follows:

 
                         2017     2018     Change   Change 
                         IFRS     IFRS 9    GBPm       % 
                           9       GBPm 
                         GBPm 
---------------------  -------  --------  -------  ------- 
 Established markets     18.6     25.5      6.9      37.1 
 New markets            (25.2)   (17.8)     7.4      29.4 
 Head office costs      (9.7)    (13.3)    (3.6)    (37.1) 
---------------------  -------  --------  -------  ------- 
 IPF Digital            (16.3)    (5.6)     10.7     65.6 
---------------------  -------  --------  -------  ------- 
 

Established markets

 
                             2017     2018     Change   Change   Change 
                             IFRS     IFRS 9    GBPm       %      at CER 
                               9       GBPm                         % 
                             GBPm 
-------------------------  -------  --------  -------  -------  -------- 
 Customer numbers (000s)     141       157       16      11.3 
 Credit issued              138.7     161.3     22.6     16.3     15.4 
 Average net receivables    105.7     130.9     25.2     23.8     22.9 
-------------------------  -------  --------  -------  -------  -------- 
 
 Revenue                     63.4     79.5      16.1     25.4     24.4 
 Impairment                 (13.1)   (16.5)    (3.4)    (26.0)   (24.1) 
-------------------------  -------  --------  -------  -------  -------- 
 Net revenue                 50.3     63.0      12.7     25.2     24.5 
 Finance costs              (5.8)     (7.2)    (1.4)    (24.1)   (24.1) 
 Other costs                (25.9)   (30.3)    (4.4)    (17.0)   (16.1) 
-------------------------  -------  --------  -------  -------  -------- 
 Profit before taxation      18.6     25.5      6.9      37.1 
-------------------------  -------  --------  -------  -------  -------- 
 

Our established markets delivered a GBP6.9 million improvement in profit before tax to GBP25.5 million driven by the benefits of scale and cost leverage. Smarter marketing, customer acquisition and CRM, combined with enhanced risk-based pricing strategies, resulted in a 15% increase in credit issued and a 23% increase in average net receivables. Revenue yield was stable at around 60% and, therefore, revenue growth was in-line with the increase in average net receivables.

Impairment as a percentage of revenue in these well-regulated markets was stable at 20.8%. This reflected a modest increase in underlying impairment as these markets continue to grow and serve new customers, offset partially by the benefit of non-recurring debt sale profits totalling GBP3.6 million. We continued to manage our cost base closely to improve efficiency, which resulted in an improvement in the cost-income ratio of around 3ppts to 38.1%.

New markets

 
                             2017     2018     Change   Change   Change 
                             IFRS     IFRS 9    GBPm       %      at CER 
                               9       GBPm                         % 
                             GBPm 
-------------------------  -------  --------  -------  -------  -------- 
 Customer numbers (000s)      85       135       50      58.8 
 Credit issued               92.1     150.5     58.4     63.4     64.1 
 Average net receivables     42.8     78.7      35.9     83.9     85.2 
-------------------------  -------  --------  -------  -------  -------- 
 
 Revenue                     40.7     67.5      26.8     65.8     67.1 
 Impairment                 (34.4)   (39.1)    (4.7)    (13.7)   (14.0) 
-------------------------  -------  --------  -------  -------  -------- 
 Net revenue                 6.3      28.4      22.1    350.8     365.6 
 Finance costs              (2.6)     (4.7)    (2.1)    (80.8)   (74.1) 
 Other costs                (28.9)   (41.5)    (12.6)   (43.6)   (46.1) 
-------------------------  -------  --------  -------  -------  -------- 
 Loss before taxation       (25.2)   (17.8)     7.4      29.4 
-------------------------  -------  --------  -------  -------  -------- 
 

Start-up losses in the new markets reduced by GBP7.4 million, driven by a combination of strong top-line growth together with improved impairment and cost-leverage. We continued to invest in building our digital brands, as well as improving our product and customer experience and enhancing risk-based pricing strategies to appeal to a wider range of customers. These factors delivered a 64% increase in credit issued, an increase in average net receivables of 85% and growth in revenue of 67%, with strong performances from all markets.

Another year of experience in these markets improved our ability to make good credit decisions and enhance our processes to optimise customer repayment behaviours. This delivered a significant 26.6ppt reduction in impairment as a percentage of revenue to 57.9%. Achieving such rapid improvement in credit quality at the same time as strong growth demonstrates our capabilities to continuously improve our credit settings and optimise our use of new technology and data sources. We expect we will continue to deliver positive impairment trends in these markets as they mature. Investment in growing these businesses - both marketing and volume-driven operational costs - resulted in increased costs to GBP41.5 million, however, economies of rapidly increasing scale resulted in a 9.5ppt improvement in the cost-income ratio to 61.5%, and we expect this trend to continue in the coming years.

IPF Digital as a whole represents a significant long-term growth opportunity for the Group and is making excellent progress against our strategy to build a large, profitable digital lending business. We are confident that we will deliver the division's maiden profit in 2019 as we continue to build scale, improve impairment in our new markets, and further leverage our cost base to drive greater efficiency.

Regulatory update

As previously reported, the National Bank of Romania introduced debt-to-income limits that became effective on 1 January 2019. The debate in Romania relating to a proposal for an APR cap of 18% for existing and new consumer lending has now been finalised. Following a full consultation, which included engagement with our trade association and banks to enable regulators and politicians to better understand the potential unintended impacts of the proposal on consumers and businesses, an APR cap of 50% for loans under EUR3,000 and 18% for loans over EUR3,000 was agreed. The vast majority of our Romanian lending will fall under the 50% cap. While aspects of the new cap are the subject of a constitutional court challenge, we nevertheless expect the new regulation to come into effect later in the year. Although the APR cap and new debt-to-income limits will have an effect on sales volumes and profitability in Romania, we do not expect this to be material at Group level.

On Monday 18 February, the Polish Ministry of Justice (MoJ) published a draft bill containing a modified set of proposals for a reduction in the cap on non-interest costs that may be charged by lenders in connection with consumer loan agreements. The level of the current cap is as follows: (i) a flat level of 25% of the loan value; and (ii) an additional cap of 30% per annum; the combined total of both of which may not, in any event, exceed 100% of the loan value. The MoJ had previously published a draft bill in December 2016 under which the flat level cap and the additional per annum cap would have been reduced to 10% and 10% respectively, the combined total being limited to 75% of the loan value. As modified, the new proposal regarding non-interest costs is to reduce the flat level cap to 20% and the additional per annum cap to 25%, the combined total being limited to 75% of loan value. There is no proposal to reduce the current cap on interest charges. The proposals are open to public consultation for two weeks from the date of their publication and if approved in their current form, could be effective during the second calendar quarter of 2019. Once the proposals are finalised, we will update the market with our assessment of the likely financial impact on the Group.

Taxation

The taxation charge on profit for 2018 has been based on an effective tax rate of 31%. The taxation charge for the year on statutory pre-tax profit was GBP33.9 million (2017: GBP30.6 million on a pre-exceptional tax charge basis). As set out in our Q3 trading update on 18 October 2018, a draft law proposing amendments to existing tax legislation in Poland was submitted to Parliament and came into force on 1 January 2019. The main impact for our business is that certain cross-border transactions entered into by our Polish subsidiary are now economically inefficient. As a result of these changes, we expect the effective tax rate for the Group to be around 41% in 2019.

In January 2017, our home credit company in Poland received adverse decisions on tax audits in respect 2008 and 2009 and consequently was required to pay GBP36.1 million (comprising tax and associated interest) in order to lodge an appeal in the Polish courts. The court process was subsequently stayed whilst these decisions became subject to a process involving the UK and Polish tax authorities aimed at ensuring that an intra-group arrangement is taxed in accordance with international tax principles. The tax returns for 2010 to 2012 are currently subject to tax audits and all subsequent years remain open to audit. The total potential liability for all open years (2008 to 2018), if all years were assessed on the same basis as 2008 and 2009, would amount to around GBP169 million including the GBP36.1 million that has already been paid, and this is disclosed in the financial information as a contingent liability. We have received strong external legal advice, and note that during a previous tax audit by the same tax authority, the Company's treatment of these matters was accepted as correct. Therefore the payment of the sum outlined above is not a reflection of our view on the merits of the case, and accordingly the GBP36.1 million already paid has been recognised as a non-current financial asset in these Financial Statements given the uncertainties in relation to the timing of any repayment of such amounts. Further details on this matter are set out in note 21.

Funding and balance sheet

We further strengthened our debt funding position by adding GBP84 million of new funding in 2018.

In June, we issued a Swedish Krona 450 million (GBP40 million) senior unsecured floating rate bond due in 2022 under our existing Euro Medium Term Note Programme. This forms part of our funding strategy to support the long-term growth of the business by diversifying sources of debt funding, and extending the debt maturity profile beyond the main Eurobond maturity in 2021. In addition, we put in place GBP44 million of new bank funding including facilities provided by new banks in Romania, Poland, and Hungary.

At December 2018, we had total debt facilities of GBP886 million (GBP570 million bonds and GBP316 million bank facilities) and borrowings of GBP698 million, with headroom on undrawn debt facilities of GBP185.5 million. Of our committed funding, GBP177 million now extends beyond the Eurobond maturity in 2021, including GBP73 million in 2022/23. We repaid total bonds of GBP65 million which matured in 2018, and have one bond maturity in December 2019 of GBP15 million.

Our balance sheet remains robust, with an equity to receivables capital ratio at December 2018 of 43.6% compared with 42.0% at December 2017.

Dividend

Subject to shareholder approval, a final dividend of 7.8 pence per share will be payable, which will bring the full-year dividend to 12.4 pence per share (2017: 12.4 pence per share). The final dividend will be paid on 10 May 2019 to shareholders on the register at the close of business on 12 April 2019. The shares will be marked ex-dividend on 11 April 2019.

Board changes

Tony Hales, who joined the Board in 2007, will not be seeking re-election at the 2019 AGM in May and will stand down from the Board as a Non-Executive Director at that time. We are pleased to announce that Richard Moat will replace Tony as senior independent director with effect from the conclusion of the 2019 AGM, subject to Richard's re-election as a director. Richard joined the Board in 2012 and was appointed Chairman of the Audit and Risk Committee in 2015.

Dan O'Connor, Chairman said: "Following a rigorous selection process to find the right individual to take over the role of senior independent director, I am pleased that Richard Moat accepted this critical position. His skills, knowledge and experience make him a worthy successor to Tony Hales. Tony has been our senior independent director since 2010. On behalf of the Board, I would like to thank him sincerely for his support, valuable insight and significant contribution throughout his time with IPF. Tony has been a great colleague, providing huge assistance to me in my role, and has added greatly to the quality and richness of discussion around the board table."

Outlook

We remain focused on serving our customers responsibly within a regulatory and competitive landscape that we expect will remain challenging. We will continue to focus on the sustainability of our European home credit businesses by investing to create a more modern, efficient and higher credit quality operation that provides a broader array of services to our customers. These businesses deliver good returns for shareholders and fund growth opportunities in our Mexico home credit and IPF Digital operations. In Mexico we will continue to invest in growing the scale of our operations through geographic expansion and micro-business lending in tandem with delivering progressive improvements in profit. In IPF Digital we will focus on continued portfolio growth, further reductions in impairment and as a result we expect to deliver a maiden profit for the division in 2019.

Alternative Performance Measures

This full-year Financial Report provides alternative performance measures (APMs) which are not defined or specified under the requirements of International Financial Reporting Standards. We believe these APMs provide stakeholders with important additional information on our business. To support this we have included an accounting policy note on APMs in the notes to this Financial Report, a glossary indicating the APMs that we use, an explanation of how they are calculated and why we use them, and a reconciliation of the APMs we use to a statutory measure, where relevant.

IFRS 9

IFRS 9 is a new accounting standard that became effective on 1 January 2018 and addresses accounting for financial instruments. The main impact on the Group is a change to the methodology used to account for amounts receivable from customers. The key change is a shift from incurred loss to expected loss impairment accounting. Under IFRS 9, we are required to record impairment charges at the inception of a loan based on the losses that are expected to be incurred and this results in negative net revenue at the start of a loan.

Implementation of the standard results in changes in the recognition of revenue and impairment and, as a consequence, the accounting value of the Group's receivables portfolio. The one-time reduction in the accounting value of receivables has been charged to equity in accordance with the transition rules of IFRS 9 and further details on this are set out below and in note 23. The ongoing impact on profit before tax of our reporting segments varies according to the stage of development of a business. If a reporting segment's receivables portfolio is stable in terms of size and credit quality, IFRS 9 will not have a significant impact on net revenue generation. This is because for every new loan issued where impairment is booked on origination, there is another older loan that reports higher net revenue than under the current accounting standard. However, if a reporting segment's receivables portfolio is growing, net revenue and profit will be lower in the earlier months under IFRS 9. This is because impairment booked on originating loans will be larger than the benefit arising from lower impairment on the older loans, due to portfolio growth.

The profit before taxation impact that IFRS 9 would have had on our 2017 reporting is summarised below.

 
                                              2017 reported    IFRS 9     2017 
                                                  profit        impact    IFRS 9 
                                                                          profit 
                                                  GBPm          GBPm      GBPm 
-------------------------------------------  --------------  ---------  -------- 
 European home credit                             114.3        (2.0)      112.3 
 Mexico home credit                               14.7         (1.8)      12.9 
 IPF Digital                                     (11.7)        (4.6)     (16.3) 
 Central costs                                   (14.9)          -       (14.9) 
-------------------------------------------  --------------  ---------  -------- 
 Profit before taxation ongoing businesses        102.4        (8.4)      94.0 
 Slovakia and Lithuania                            3.2           -         3.2 
 Profit before taxation from continuing 
  operations                                      105.6        (8.4)      97.2 
-------------------------------------------  --------------  ---------  -------- 
 

The total impact of IFRS 9 on the Group's net assets as at 1 January 2018 is as follows:

 
                          Reported    Transitional     IFRS 9 
                                         impact 
                          1 January                   1 January 
                             2018                        2018 
                            GBPm          GBPm          GBPm 
----------------------  -----------  -------------  ----------- 
 Receivables              1,056.9       (130.5)        926.4 
 Deferred tax               93.0          23.1         116.1 
 Other net assets         (653.0)          -          (653.0) 
----------------------  -----------  -------------  ----------- 
 Net assets                496.9        (107.4)        389.5 
----------------------  -----------  -------------  ----------- 
 Equity % receivables      47.0%                       42.0% 
----------------------  -----------  -------------  ----------- 
 

Opening net assets is stated after the one-time reduction in the accounting value of receivables at the start of the year arising from the implementation of IFRS 9 which totalled GBP130.5 million or 12.3% of the accounting value of the receivables portfolio under the old accounting standard. This impact has been charged to equity in accordance with the transitional rules included in IFRS 9. The impact of this reduction on net assets was mitigated partially by an increase in the deferred tax asset reflecting the fact that, under IFRS 9, net revenue is recorded more slowly in the Financial Statements than under the old accounting standard, and hence the timing difference between the Financial Statements and the tax returns is larger.

In the financial information included within this full-year Financial Report, the Group has elected not to restate comparatives on initial application of IFRS 9 and, as such, 2017 comparatives are as previously reported.

International Personal Finance plc

Consolidated income statement for the year ended 31 December

 
                                                   2018      2017 
                                          Notes    GBPm      GBPm 
---------------------------------------  ------  --------  -------- 
 Revenue                                    4      866.4     825.8 
 Impairment                                 4     (227.0)   (201.1) 
 Revenue less impairment                           639.4     624.7 
                                                 --------  -------- 
 
 Finance costs                                    (58.5)    (55.2) 
 Other operating costs                            (140.8)   (135.2) 
 Administrative expenses                          (330.8)   (328.7) 
 Total costs                                      (530.1)   (519.1) 
                                                 --------  -------- 
 
 Profit before taxation - continuing 
  operations                                4      109.3     105.6 
 
 Tax expense - UK                                  (0.8)     (0.7) 
                            - Overseas            (33.1)    (29.9) 
---------------------------------------  ------  --------  -------- 
 Total pre-exceptional tax expense          5     (33.9)    (30.6) 
---------------------------------------  ------            -------- 
 Profit after pre-exceptional taxation 
  - continuing operations                           75.4      75.0 
---------------------------------------  ------  --------  -------- 
 Exceptional tax expense                    5        -      (30.0) 
---------------------------------------  ------  --------  -------- 
 Profit after taxation - continuing 
  operations                                       75.4      45.0 
---------------------------------------  ------  --------  -------- 
 Loss after taxation - discontinued 
  operations                                8        -       (8.4) 
---------------------------------------  ------  --------  -------- 
 Profit after taxation attributable 
  to owners of the Company                         75.4       36.6 
---------------------------------------  ------  --------  -------- 
 

Earnings per share - continuing operations pre-exceptional

 
                     2018    2017 
            Notes   pence   pence 
---------  ------  ------  ------ 
 Basic        6     33.8    33.7 
 Diluted      6     32.2    32.4 
---------  ------  ------  ------ 
 

Earnings per share - continuing operations

 
                     2018    2017 
            Notes   pence   pence 
---------  ------  ------  ------ 
 Basic        6     33.8    20.2 
 Diluted      6     32.2    19.5 
---------  ------  ------  ------ 
 

Earnings per share - including discontinued operations

 
                     2018    2017 
            Notes   pence   pence 
---------  ------  ------  ------ 
 Basic        6     33.8    16.5 
 Diluted      6     32.2    15.8 
---------  ------  ------  ------ 
 

The notes to the financial information are an integral part of this consolidated financial information.

Consolidated statement of comprehensive income for the year ended 31 December

 
                                                         2018    2017 
                                                         GBPm    GBPm 
------------------------------------------------------  ------  ------ 
 Profit after taxation attributable to owners 
  of the Company                                         75.4    36.6 
                                                        ------  ------ 
 Other comprehensive (expense)/income 
 Items that may subsequently be reclassified 
  to income statement: 
 Exchange (losses)/gains on foreign currency 
  translations                                           (8.7)   51.3 
 Net fair value gains/(losses) - cash flow 
  hedges                                                  0.3    (2.5) 
 Tax credit on items that may be reclassified             0.3     0.2 
 Items that will not subsequently be reclassified 
  to income statement: 
 Actuarial gains on retirement benefit obligation         1.1    10.3 
 Tax charge on items that will not be reclassified       (0.2)   (1.9) 
                                                        ------  ------ 
 Other comprehensive (expense)/ income net 
  of taxation                                            (7.2)   57.4 
------------------------------------------------------  ------  ------ 
 Total comprehensive income for the year attributable 
  to owners of the Company                                68.2    94.0 
------------------------------------------------------  ------  ------ 
 

The notes to the financial information are an integral part of this consolidated financial information.

Balance sheet as at 31 December

 
                                                2018      2017 
                                       Notes    GBPm      GBPm 
--------------------------------------------  --------  -------- 
 Assets 
 Non-current assets 
 Goodwill                                 9     24.5      24.4 
 Intangible assets                       10     38.0      33.1 
 Property, plant and equipment           11     19.9      23.2 
 Deferred tax assets                     12     138.5     103.1 
 Non-current tax asset                   13     36.1      37.0 
  Retirement benefit asset                17     4.1       2.1 
--------------------------------------  ----  --------  -------- 
                                                261.1     222.9 
                                              --------  -------- 
 Current assets 
 Amounts receivable from customers 
   - due within one year                        764.2     866.9 
   - due in more than one year                  228.6     190.0 
                                              --------  -------- 
                                         14     992.8    1,056.9 
 Derivative financial instruments        16      1.6      10.4 
 Cash and cash equivalents                      46.6      27.4 
 Other receivables                              18.9      19.3 
 Current tax assets                              1.5       5.7 
--------------------------------------  ----  --------  -------- 
                                               1,061.4   1,119.7 
                                              --------  -------- 
 Total assets                                  1,322.5   1,342.6 
                                              --------  -------- 
 
 Liabilities 
 Current liabilities 
 Borrowings                              15    (28.8)    (79.6) 
 Derivative financial instruments        16     (7.3)     (4.8) 
 Trade and other payables                      (147.7)   (145.7) 
 Current tax liabilities                       (25.8)     (7.4) 
--------------------------------------  ----  --------  -------- 
                                               (209.6)   (237.5) 
                                              --------  -------- 
 Non-current liabilities 
 Deferred tax liabilities                12    (10.4)    (10.1) 
 Borrowings                              15    (669.5)   (598.1) 
--------------------------------------  ----  --------  -------- 
                                               (679.9)   (608.2) 
                                              --------  -------- 
 Total liabilities                             (889.5)   (845.7) 
--------------------------------------  ----  --------  -------- 
 Net assets                                     433.0     496.9 
--------------------------------------  ----  --------  -------- 
 
 Equity attributable to owners of the 
  Company 
 Called-up share capital                        23.4      23.4 
 Other reserve                                 (22.5)    (22.5) 
 Foreign exchange reserve                       51.3      60.0 
 Hedging reserve                                (0.6)     (1.2) 
 Own shares                                    (45.1)    (47.6) 
 Capital redemption reserve                      2.3       2.3 
 Retained earnings                              424.2     482.5 
--------------------------------------  ----  --------  -------- 
 Total equity                                   433.0     496.9 
--------------------------------------  ----  --------  -------- 
 

The notes to the financial information are an integral part of this consolidated financial information.

Statement of changes in equity

 
                                          Called-up     Other        Other       Retained      Total 
                                            share       reserve     reserves*     earnings     equity 
                                           capital       GBPm         GBPm          GBPm        GBPm 
                                             GBPm 
---------------------------------------  ----------  ----------  ------------  -----------  --------- 
 At 1 January 2017                          23.4       (22.5)       (38.7)        467.3       429.5 
                                         ----------  ----------  ------------  -----------  --------- 
 Comprehensive income: 
 Profit after taxation for 
  the year                                    -           -            -           36.6        36.6 
 Other comprehensive income/(expense): 
 Exchange gains on foreign 
  currency translation                        -           -          51.3           -          51.3 
 Net fair value losses - cash 
  flow hedges                                 -           -          (2.5)          -         (2.5) 
 Actuarial gains on retirement 
  benefit obligation                          -            -           -           10.3        10.3 
 Tax credit/(charge) on other 
  comprehensive income                        -           -           0.2          (1.9)       (1.7) 
                                         ----------  ----------  ------------  -----------  --------- 
 Total other comprehensive 
  income                                      -                      49.0          8.4         57.4 
 Total comprehensive income 
  for the year                                -           -          49.0          45.0        94.0 
                                         ----------  ----------  ------------  -----------  --------- 
 Transactions with owners: 
 Share-based payment adjustment 
  to reserves                                 -           -            -           1.0         1.0 
 Shares granted from treasury 
  and employee trust                          -           -           3.2          (3.2)         - 
 Dividends paid to Company 
  shareholders                                -           -            -          (27.6)      (27.6) 
---------------------------------------  ----------  ----------  ------------  -----------  --------- 
 At 31 December 2017                        23.4       (22.5)        13.5         482.5       496.9 
                                         ----------  ----------  ------------  -----------  --------- 
 At 1 January 2018                          23.4       (22.5)        13.5         482.5       496.9 
 Change in accounting policy                  -           -            -         (107.4)     (107.4) 
                                         ----------  ----------  ------------  -----------  --------- 
 Restated at 1 January 2018                   -           -            -          375.1       389.5 
 Comprehensive income: 
 Profit after taxation for 
  the year                                    -           -            -           75.4        75.4 
 Other comprehensive (expense)/income: 
 Exchange losses on foreign 
  currency translation                        -           -          (8.7)           -         (8.7) 
 Net fair value gains - cash 
  flow hedges                                 -           -           0.3           -          0.3 
 Actuarial gains on retirement 
  benefit obligation                          -           -            -            1.1         1.1 
 Tax credit /(charge) on other 
  comprehensive income                        -           -           0.3         (0.2)        0.1 
                                         ----------  ----------  ------------  -----------  --------- 
 Total other comprehensive 
  (expense)/ income                           -           -          (8.1)         0.9        (7.2) 
 Total comprehensive (expense)/income 
  for the year                                -           -          (8.1)         76.3        68.2 
                                         ----------  ----------  ------------  -----------  --------- 
 Transactions with owners: 
 Share-based payment adjustment 
  to reserves                                 -           -            -           3.0         3.0 
 Shares granted from treasury 
  and employee trust                          -           -           2.5          (2.5)         - 
 Dividends paid to Company 
  shareholders                                -           -            -          (27.7)      (27.7) 
---------------------------------------  ----------  ----------  ------------  -----------  --------- 
 At 31 December 2018                        23.4       (22.5)         7.9         424.2       433.0 
---------------------------------------  ----------  ----------  ------------  -----------  --------- 
 

* Includes foreign exchange reserve, hedging reserve, capital redemption reserve and amounts paid to acquire shares held in treasury and by employee trust.

Cash flow statement for the year ended 31 December

 
                                                     2018        2017 
                                                     GBPm        GBPm 
 -----------------------------------------------  ----------  --------- 
  Cash flows from operating activities 
   Continuing operations 
    Cash generated from operating activities         141.6      143.6 
    Finance costs paid                              (59.6)      (54.7) 
    Income tax paid                                 (21.8)      (94.0) 
   Discontinued operations                             -        (2.7) 
  Net cash generated from/(used in) operating 
   activities                                        60.2       (7.8) 
                                                  ----------  --------- 
 
  Cash flows from investing activities 
  Continuing operations 
    Purchases of intangible assets                  (19.3)      (14.9) 
    Purchases of property, plant and equipment       (6.7)      (10.1) 
    Proceeds from sale of property, plant and 
     equipment                                        0.3        0.7 
  Discontinued operations 
   Purchases of property, plant and equipment          -          - 
    Disposal of subsidiary, net of cash and 
     cash equivalents                                  -         3.0 
  Net cash used in investing activities             (25.7)      (21.3) 
                                                  ----------  --------- 
  Net cash generated from/(used in) operating 
   and investing activities                           34.5      (29.1) 
                                                  ----------  --------- 
 
  Cash flows from financing activities 
   Continuing operations 
    Proceeds from borrowings                         101.9       92.5 
    Repayment of borrowings                         (89.7)      (53.2) 
    Dividends paid to Company shareholders          (27.7)      (27.6) 
  Net cash (used in)/generated from financing 
   activities                                       (15.5)       11.7 
                                                  ----------  --------- 
 
  Net increase/(decrease) in cash and cash 
   equivalents                                       19.0       (17.4) 
  Cash and cash equivalents at beginning 
   of year                                           27.4        43.4 
  Exchange gains on cash and cash equivalents         0.2        1.4 
 -----------------------------------------------  ----------  --------- 
  Cash and cash equivalents at end of year           46.6        27.4 
 -----------------------------------------------  ----------  --------- 
 
 

Notes to the financial information for the year ended 31 December 2018

1. Basis of preparation

The financial information, which comprises the consolidated income statement, statement of comprehensive income, balance sheet, statement of changes in equity, cash flow statement and related notes, is derived from the full Group Financial Statements for the year ended 31 December 2018, which have been prepared in accordance with European Union endorsed International Financial Reporting Standards ('IFRSs') and those parts of the Companies Act 2006 applicable to companies reporting under IFRS. It does not constitute full Financial Statements within the meaning of section 434 of the Companies Act 2006. This financial information has been agreed with the auditor for release.

Statutory Financial Statements for the year ended 31 December 2017 have been delivered to the Registrar of Companies and those for 2018 will be delivered following the Company's annual general meeting. The auditor has reported on those Financial Statements: its reports were unqualified, did not draw attention to any matters by way of emphasis and did not contain statements under s498 (2) or (3) of the Companies Act 2006.

The directors are satisfied that the Group has sufficient resources to continue in operation for the foreseeable future, a period of not less than 12 months from the date of this report. Accordingly they continue to adopt the going concern basis in preparing this financial information (see note 22 for further details).

The accounting policies used in completing this financial information have been consistently applied in all periods shown. These accounting policies are detailed in the Group's Finance Report for the year ended 31 December 2018 which can be found on the Group's website (www.ipfin.co.uk).

The following amendments to standards are mandatory for the first time for the financial year beginning 1 January 2018 but do not have any material impact on the Group:

   --     IFRS 15 'Revenue from contracts with customers (and the related clarifications)'; 
   --     IFRIC 22 'Foreign Currency Transactions and Advance Consideration'; 
   --     Amendments to IAS 40 'Transfers of investment property'; and 
   --     IFRS 2 (amendment) 'Classification and Measurement of Share-based Payment Transactions'. 

The following standards, interpretations and amendments to existing standards are not yet effective and have not been early adopted by the Group:

   --     Amendments to IAS 19 Employee Benefits - plan amendment, curtailment or settlement; 
   --     IFRS 16 'Leases'; and 
   --     IFRIC 23 'Uncertainty over Income Tax Treatments'. 

IFRS 9 Financial Instruments

Classification and measurement

With respect to the classification and measurement of financial assets, the number of categories of financial assets under IFRS 9 has been reduced compared to IAS 39. Under IFRS 9 the classification of financial assets is based both on the business model within which the asset is held and the contractual cash flow characteristics of the asset. There are three principal classification categories for financial assets that are debt instruments: (i) amortised cost, (ii) fair value through other comprehensive income (FVTOCI) and (iii) fair value through profit or loss (FVTPL). Equity instruments in the scope of IFRS 9 are measured at fair value with gains and losses recognised in profit or loss unless an irrevocable election is made to recognise gains or losses in other comprehensive income.

There is no impact on the classification and measurement of the following financial assets held by the Group: derivative financial instruments; cash and cash equivalents; other receivables and current tax assets.

There is no change in the accounting for any financial liabilities.

Hedge accounting

On initial application of IFRS 9, an entity may choose, as its accounting policy, to continue to apply the hedge accounting requirements of IAS 39 instead of the hedge accounting requirements of IFRS 9. The Group has elected to apply the IAS 39 hedge accounting requirements.

Impairment

The impairment model under IFRS 9 reflects expected credit losses, as opposed to only incurred credit losses under IAS 39. Under the impairment approach in IFRS 9, it is not necessary for a credit event to have occurred before credit losses are recognised. Instead, an entity always accounts for expected credit losses and changes in those expected credit losses. The amount of expected credit losses should be updated at each reporting date. The new impairment model will apply to the Group's financial assets that are measured at amortised cost, namely amounts receivable from customers.

Determining an increase in credit risk since initial recognition

IFRS 9 requires the recognition of 12 month expected credit losses (the expected credit losses from default events that are expected within 12 months of the reporting date) if credit risk has not significantly increased since initial recognition (stage 1) and lifetime expected credit losses for financial instruments for which the credit risk has increased significantly since initial recognition (stage 2) or which are credit impaired (stage 3).

When determining whether the risk of default has increased significantly since initial recognition the Group considers both quantitative and qualitative information based on the Group's historical experience.

The approach to identifying significant increases in credit risk is consistent across the Group's products. In addition, as a backstop, the Group considers that a significant increase in credit risk occurs when an asset is more than 30 days past due.

Financial instruments are moved back to stage 1 once they no longer meet the criteria for a significant increase in credit risk.

Definition of default and credit impaired assets

The Group defines a financial instrument as in default, which is fully-aligned with the definition of credit-impaired, when it meets one or more of the following criteria:

-- Quantitative criteria: the customer is more than 90 days past due on their contractual payments in home credit and 60 days past due on their contractual payments in IPF Digital;

-- Qualitative criteria: indication that there is a measurable movement in the estimated future cash flows from a group of financial assets. For example, if prospective legislative changes are considered to impact the collections performance of customers.

The default definition has been applied consistently to model the probability of default (PD), exposure at default (EAD) and loss given default (LGD) throughout the Group's expected credit loss calculations.

An instrument is considered to no longer be in default (i.e. to have cured) when it no longer meets any of the default criteria.

Forward-looking information

Under IFRS 9 macroeconomic overlays are required to include forward-looking information when calculating expected credit losses. The short-term nature of our lending means that the portfolio turns over quickly, and as a result, any changes in the macroeconomic environment will have very little impact on our amounts receivable from customers.

Where extreme macroeconomic scenarios are experienced, we will use management judgement to identify, quantify and apply any required approach.

Modelling techniques

We have calculated PD, EAD, LGD and cash flow projections based on the most recent collections performance, including management overlays where we deem that historic performance is not representative of future collections performance.

In some markets, the most recent impairment parameters are not considered to be representative of expected future performance due to changes in operational performance. Therefore an overlay has been applied to increase certain parameters at both 1 January 2018 and 31 December 2018.

IFRS 16 Leases

IFRS 16, which was endorsed by the EU on 9 November 2017, provides a comprehensive model for the identification of lease arrangements and their treatment in the financial statements for both lessors and lessees. IFRS 16 will supersede the current lease guidance including IAS 17 Leases and the related interpretations when it becomes effective for accounting periods beginning on or after 1 January 2019. The date of initial application of IFRS 16 for the Group will be 1 January 2019.

IFRS 16 distinguishes leases and service contracts on the basis of whether an identified asset is controlled by a customer. Distinctions of operating leases (off balance sheet) and finance leases (on balance sheet) are removed for lessee accounting, and is replaced by a model where a right-of-use asset and a corresponding liability have to be recognised for all leases by lessees (i.e. all on balance sheet) except for short-term leases and leases of low value assets.

The right-of-use asset is measured initially at cost and measured subsequently at cost (subject to certain exceptions) less accumulated depreciation and impairment losses, adjusted for any remeasurement of the lease liability. The lease liability is measured initially at the present value of the lease payments that are not paid at that date. Subsequently, the lease liability is adjusted for interest and lease payments, as well as the impact of lease modifications, amongst others. Furthermore, the classification of cash flows will also be affected because operating leases under IAS 17 are presented as operating cash flows, whereas under the IFRS 16 model, the lease payments will be split into a principal and interest portion, which will be presented as operating and financing cash flows respectively.

Furthermore, extensive disclosures are required by IFRS 16.

The Group has reviewed all of the Group's leasing arrangements in light of the new lease accounting rules in IFRS 16. The standard will affect primarily the accounting for the Group's operating leases. As at the reporting date, the Group has non-cancellable operating lease commitments of GBP29.0 million. The Group's preliminary assessment is that it will recognise right-of-use assets of approximately GBP22 million on 1 January 2019 and lease liabilities of GBP22 million, overall there will be a GBPnil impact on net assets. Net current assets will be approximately GBP7 million lower due to the presentation of a portion of the liability as a current liability. The Group's activities as a lessee are not material and hence the Group does not expect any significant impact on the Financial Statements. The impact of IFRS 16 on the profit and loss account in 2019 is not expected to be significant.

Alternative Performance Measures

In reporting financial information, the Group presents alternative performance measures, 'APMs' which are not defined or specified under the requirements of IFRS.

The Group believes that these APMs, which are not considered to be a substitute for or superior to IFRS measures, provide stakeholders with additional helpful information on the performance of the business. The APMs are consistent with how the business performance is planned and reported within the internal management reporting to the Board. Some of these measures are also used for the purpose of setting remuneration targets.

Each of the APMs, used by the Group are set out below, including explanations of how they are calculated and how they can be reconciled to a statutory measure where relevant.

The Group reports percentage change figures for all performance measures, other than profit or loss before taxation and earnings per share, after restating prior year figures at a constant exchange rate. The constant exchange rate, which is an APM, retranslates the previous year measures at the average actual periodic exchange rates used in the current financial year. These measures are presented as a means of eliminating the effects of exchange rate fluctuations on the year-on-year reported results.

The Group makes certain adjustments to the statutory measures in order to derive APMs where relevant. The Group's policy is to exclude items that are considered to be significant in both nature and/or quantum and where treatment as an adjusted item provides stakeholders with additional useful information to assess the year-on-year trading performance of the Group.

A full reconciliation of the 2017 profit and loss account between the IAS 39 reported numbers and the IFRS 9 numbers is included within these APMs.

2. Principal risks and uncertainties

In accordance with the Companies Act 2006, a description of the principal risks and uncertainties (and the mitigating factors in place in respect of these) is included below. Effective management of risks, uncertainties and opportunities is critical to our business in order to deliver long-term shareholder value and protect our people, assets and reputation. In 2018, we continued to face a challenging external environment, particularly from changing regulation and competition. Internally, our operational governance framework and risk management processes are continually reviewed to ensure that where areas of improvement are identified, a plan of action is put in place and can become a key focus for the Board. The effectiveness of operating these processes is monitored by the Audit and Risk Committee on behalf of the Board.

As at the year end, the Board considered that there are 17 principal risks which require ongoing focus (noted with asterisks in the table below).

The risks facing the business by risk category are:

 
 Risk          Definition       Risks                                                          Description 
 Category 
------------  ---------------  -------------------------------------------------------------  ------------------------------------------------------------ 
 MARKET        The risk that               Regulatory 
 CONDITIONS    we cannot                    *    Legal and regulatory compliance * 
               identify,                                                                           *    Compliance with existing laws and regulations 
               respond to, 
               comply                       *    Legal and regulatory challenges and issues* 
               with or take                                                                        *    Challenges to interpretation or application of 
               advantage                                                                                existing laws and regulations 
               of external                  *    Future legal and regulatory development* 
               market 
               conditions.                                                                         *    Anticipating and responding to changes to laws and 
                                            *    GDPR*                                                  regulations and their interpretation 
 
 
 
                                           Competition 
                                           and product 
                                           proposition 
                                            *    Competition*                                      *    Responding to changes in market conditions 
 
 
                                            *    Product proposition*                              *    Meeting customer requirements 
 
 
 
                                           Funding, market 
                                           and counterparty 
 
                                            *    Funding*                                          *    Funding availability to meet business needs 
 
 
                                            *    Interest rate and currency                        *    Market volatility impacting performance and asset 
                                                                                                        values 
 
                                            *    Counterparty 
                                                                                                   *    Loss of banking partner 
 
 
                                           World economic 
                                           environment*                                            *    Adapting to economic conditions 
                                           Taxation* 
 
                                                                                                   *    Changes to, or interpretation of, tax legislation 
------------  ---------------  -------------------------------------------------------------  ------------------------------------------------------------ 
 STAKEHOLDER   The risk that 
               key                *    Reputation*                                               *    Reputational damage 
               stakeholders 
               take a 
               negative           *    Customer service                                          *    Maintenance of customer service standards 
               view of the 
               business 
               as a direct 
               result 
               of our actions 
               or our 
               inability 
               to effectively 
               manage their 
               perception 
               of the Group. 
------------  ---------------  -------------------------------------------------------------  ------------------------------------------------------------ 
 OPERATIONAL   The risk of 
               unacceptable       *    Credit*                                                   *    Customers fail to repay 
               losses as a 
               result 
               of                 *    Safety*                                                   *    Harm to our agents/employees 
               inadequacies 
               or failures in 
               our internal       *    People*                                                   *    Lack of people capability 
               core 
               processes, 
               systems            *    Business continuity* and information security*            *    Recoverability and security of systems and processes 
               or people 
               behaviours. 
                                  *    Financial and performance reporting                       *    Failure of financial reporting systems 
 
 
                                  *    Technology* 
 
                                                                                                 *    Maintenance of effective technology 
                                  *    Fraud 
 
                                                                                                 *    Theft or fraud loss 
------------  ---------------  -------------------------------------------------------------  ------------------------------------------------------------ 
 BUSINESS      The risk that 
 DEVELOPMENT   our earnings       *    Change management*                                        *    Delivery of strategic initiatives 
               are 
               impacted 
               adversely          *    Brand                                                     *    Strength of our customer brands 
               by a 
               sub-optimal 
               business 
               strategy 
               or the 
               sub-optimal 
               implementation 
               of that 
               strategy, 
               due to 
               internal 
               or external 
               factors. 
------------  ---------------  -------------------------------------------------------------  ------------------------------------------------------------ 
 

*Risks currently considered by the Board as the principal risks facing the Group.

 
 Key:                Risk Environment      Risk Environment                                             Risk Environment Worsening 
                      Improving             Stable 
------------------  --------------------  -----------------------------------------------------------  --------------------------- 
 Risk                Relevance to          Mitigation                                                   Commentary 
                     Strategy 
------------------  --------------------  -----------------------------------------------------------  --------------------------- 
 1. Regulatory       Impact 
 We suffer losses    Changes in              We have highly                                             Lead responsibility: Chief 
 or fail to          regulation,             skilled and                                                Executive Officer 
 optimise            differences in          experienced                                                See Chief Executive 
 profitable          interpretation          legal and public                                           Officer's 
 growth              or clarification        affairs teams                                              review and operational 
 due to a failure    of regulation,          at Group level                                             review for more 
 to operate in       or changes in           and in each                                                information. 
 compliance with,    the enforcement         of our markets. 
 or                  of laws by                                                                         In Romania, new 
 effectively         regulators,             Expert third-party                                         debt-to-income 
 anticipate          courts and other        advisors are                                               regulations impacted 
 changes in,         bodies can lead         used where necessary.                                      performance 
 all applicable      to challenge of                                                                    in 2018. Further debt-to 
 laws and            our                     We engage with                                             income regulations were 
 regulations         products/practices.     regulators,                                                introduced on 1 January 
 (including GDPR),   We monitor legal        legislators                                                2019 and an APR cap was 
 or due to a         and regulatory          and other stakeholders.                                    passed, which is expected 
 regulator           developments to         The strategy                                               to come into effect in 
 interpreting        ensure we maintain      of strengthening                                           2019. 
 these in a          compliance, remain      relevant sector                                            Although the APR cap and 
 different           competitive and         associations                                               new debt-to-income limits 
 way.                provide value           contributes                                                will have an effect on 
                     for our customers.      to our monitoring,                                         sales volumes and 
 Objective                                   as well as influencing                                     profitability 
 We aim to ensure    Likelihood              capabilities.                                              in Romania, we do not 
 that                The frequency                                                                      expect 
 effective           of legal and            Co-ordinated                                               the impact to be material 
 arrangements        regulatory              legal and public                                           at Group level. In 
 are in place        change and the          affairs teams,                                             February 
 to enable us        impact of challenge     at a Group level                                           2019, the Polish Ministry 
 to comply with      vary by market.         and in each                                                of Justice published a 
 legal and           In 2018, in             market, monitor                                            draft bill containing a 
 regulatory          addition                political, legislative                                     modified set of proposals 
 obligations         to the                  and regulatory                                             for a reduction in the 
 and take assessed   implementation          developments.                                              cap on non-interest costs 
 and fully           of the GDPR across                                                                 that may be charged by 
 informed            the EU, notable         Compliance programme                                       lenders in connection with 
 commercial risks.   changes occurred        focused on key                                             consumer loan agreements. 
                     in Romania in           consumer legislation                                       The proposals are open 
                     terms of the            including in                                               to public consultation 
                     debt-to-income          relation to                                                and if approved in their 
                     regulation and          data privacy.                                              current form, could be 
                     Poland's tax                                                                       effective during the 
                     legislation.                                                                       second 
                     We also expect                                                                     quarter of 2019. Once the 
                     pricing regulations                                                                proposals are finalised, 
                     to be implemented                                                                  we will update the market 
                     at some point                                                                      with our assessment of 
                     in the future                                                                      the likely financial 
                     in those markets                                                                   impact 
                     where there are                                                                    on the Group. 
                     no price caps 
                     currently.                                                                         Customer contraction in 
                                                                                                        our European home credit 
                                                                                                        businesses is due 
                                                                                                        partially 
                                                                                                        to regulatory changes. 
 
                                                                                                        We continued to engage 
                                                                                                        with regulators, 
                                                                                                        politicians 
                                                                                                        and other stakeholders, 
                                                                                                        participating in trade 
                                                                                                        associations and informing 
                                                                                                        our stakeholders about 
                                                                                                        the role our services play 
                                                                                                        in society and the 
                                                                                                        economy. 
------------------  --------------------  -----------------------------------------------------------  --------------------------- 
 2. Competition      Impact 
 and product         In an environment       Regular monitoring                                         Lead responsibility: Chief 
 proposition         of increasing           of competitors                                             Executive Officer 
 We suffer losses    competition and         and their offerings,                                       Customer contraction in 
 or fail to          broadening              advertising                                                European home credit was 
 optimise            customer choice,        and share of                                               partly due to more intense 
 profitable          ensuring our            voice in our                                               competitive pressure, 
 growth              product                 markets.                                                   particularly 
 through not         meets customers'                                                                   from digital lenders and 
 responding to       needs is critical       Regular surveys                                            banks as they enhanced 
 the competitive     to delivering           of customer                                                their customer 
 environment         profitable growth.      views on our                                               propositions 
 or failing to                               product offerings.                                         to meet demand for digital 
 ensure our          Likelihood                                                                         consumer credit. In 
 proposition         Competition varies      Product development                                        response, 
 meets customer      by market and           committees established                                     we are offering larger 
 needs.              is likely to remain     across the Group                                           loans at more attractive 
                     at a high level,        to review the                                              prices to our best quality 
 Objective           particularly in         product development                                        home credit customers. 
 We aim to ensure    Europe.                 roadmap, manage                                            In Mexico, 
 we                                          product and                                                competition is stable and 
 understand                                  introduce new                                              digital lending remains 
 competitive                                 products.                                                  small-scale. 
 threats and 
 deliver customer                                                                                       Diversification into 
 focused products                                                                                       digital 
 to drive                                                                                               lending enables us to 
 profitable                                                                                             offer 
 growth.                                                                                                further product choices 
                                                                                                        to customers in our target 
                                                                                                        segment. 
 
                                                                                                        We intend to introduce 
                                                                                                        digital propositions in 
                                                                                                        all our home credit 
                                                                                                        markets. 
------------------  --------------------  -----------------------------------------------------------  --------------------------- 
 3. Taxation         Impact 
 We suffer           Against a backdrop      Binding rulings                                            Lead responsibility: Chief 
 additional          of increasing           or clearances                                              Financial Officer 
 taxation or         fiscal challenges       obtained from                                              We have ongoing tax audits 
 financial           for most economies,     authorities                                                in Poland, Mexico and 
 penalties           many authorities        where appropriate.                                         Slovakia. 
 associated with     are turning to 
 failure to comply   corporate taxpayers     External advisors                                          In January 2017, Poland 
 with tax            to increase             used for all                                               received adverse decisions 
 legislation         revenues,               material tax                                               on tax audits in respect 
 or adopting         either via taxation     transactions.                                              of 2008 and 2009 and was 
 an interpretation   reforms or through                                                                 required to pay GBP36.1 
 of the law that     changes to              Qualified and                                              million (comprising tax 
 cannot be           interpretations         experienced                                                and associated interest) 
 sustained.          of existing             tax teams at                                               in order to lodge appeals. 
                     legislation.            Group level                                                The court process has been 
 Objective                                   and in-market.                                             stayed pending resolution 
 We aim to           Likelihood                                                                         of a process involving 
 generate            The likelihood                                                                     the UK and Polish tax 
 shareholder         of changes or                                                                      authorities 
 value through       challenges arising                                                                 aimed at ensuring that 
 effective           from tax                                                                           an intra-group arrangement 
 management          legislation                                                                        is taxed in accordance 
 of tax while        varies by market.                                                                  with international tax 
 acting as a         Globally, OECD                                                                     principles. The tax 
 good corporate      and EU-led                                                                         returns 
 citizen. We         developments                                                                       for 2010 to 2012 are 
 are committed       may lead to an                                                                     subject 
 to ensuring         increase in                                                                        to tax audits and all 
 compliance with     transfer                                                                           subsequent 
 tax law and         pricing audits.                                                                    years remain open to 
 practice in                                                                                            audit. 
 all of the                                                                                             The total potential 
 territories                                                                                            liability 
 in which we                                                                                            for all open years (2008 
 operate.                                                                                               to 2018), if all were 
                                                                                                        assessed 
                                                                                                        as 2008 and 2009, would 
                                                                                                        be around GBP169 million 
                                                                                                        including the GBP36.1 
                                                                                                        million 
                                                                                                        already paid. This is 
                                                                                                        disclosed 
                                                                                                        in the Financial 
                                                                                                        Statements 
                                                                                                        as a contingent liability. 
                                                                                                        The payment of the GBP36.1 
                                                                                                        million is not a 
                                                                                                        reflection 
                                                                                                        of our view on the merits 
                                                                                                        of the case, and 
                                                                                                        accordingly 
                                                                                                        has been recognised as 
                                                                                                        a non-current financial 
                                                                                                        asset in these Financial 
                                                                                                        Statements. 
 
                                                                                                        Following legislative 
                                                                                                        change 
                                                                                                        in Poland, effective from 
                                                                                                        1 January 2019, we expect 
                                                                                                        the effective tax rate 
                                                                                                        for the Group to be around 
                                                                                                        41% in 2019. 
------------------  --------------------  -----------------------------------------------------------  --------------------------- 
 4. Technology       Impact 
 and                 A core part of          Appropriate                                                Lead responsibility: Chief 
 change management   our strategy is         methods and                                                Executive Officer 
 We suffer losses    to modernise our        resources used                                             Effective oversight of 
 or fail to          home credit             in the delivery                                            the technology deliveries 
 optimise            operation               of                                                         within the portfolio is 
 profitable growth   and invest in           programs. Programs                                         ensured through the 
 due to a failure    digital                 are continually                                            operation 
 to develop and      developments.           reviewed with                                              of a governance framework 
 maintain            Effective               strong                                                     which supports the 
 effective           management              governance of                                              achievement 
 technology          of the initiatives      all major delivery                                         of our strategic 
 solutions           within this             activity.                                                  objectives, 
 or manage change    programme               Ongoing reviews                                            and through a 
 in an effective     is essential.           of                                                         prioritisation 
 manner.             The Group is            our services                                               process that objectively 
                     currently               and relationships                                          identifies the priority 
 Objective           undergoing a large      with partners                                              technology and change 
 We aim to           change agenda           ensure we maintain                                         initiatives. 
 effectively         which carries           effective service 
 manage the          significant levels      operations. 
 design,             of inherent risk.       Annual review 
 delivery and        Failure to deliver      undertaken to 
 benefits            programmes or           prioritise investment 
 realisation         maintain our IT         required in 
 of major            estate could lead       underlying technology 
 technology          to issues in            ensures appropriateness 
 and change          benefits                of the underlying 
 initiatives         realisation or          technology estate. 
 and deliver         business 
 according to        disruption. 
 requirements, 
 budgets and         Likelihood 
 timescales.         Our change 
 We look to          programme 
 maintain            is complex, 
 systems that        covering 
 are available       numerous markets. 
 to support the      As such there 
 ongoing             is a level of 
 operations          risk associated 
 in the business.    with its delivery. 
                     Unforeseen outages 
                     can happen against 
                     key systems as 
                     a result of change 
                     or failures in 
                     technology. 
------------------  --------------------  -----------------------------------------------------------  --------------------------- 
 5. People           Impact 
 Our strategy        In order to achieve    The HR control                                              Lead Responsibility: Chief 
 is impacted         our strategic          environment                                                 Executive Officer 
 by not having       goals,                 is in place                                                 Our people strategy focuses 
 sufficient depth    we must continue       to mitigate                                                 on building and maintaining 
 and quality         to attract, engage,    the people risks                                            a 
 of people or        develop, retain        for the Group.                                              culture of high engagement 
 being unable        and reward the         This identifies                                             and performance and we devote 
 to retain key       right                  the key people                                              significant leadership time 
 people and treat    people. The very       risks and also                                              to identifying, developing 
 them in             nature of people       the key controls                                            and empowering our people. 
 accordance          risk                   that we have 
 with our values     means that it          in place to                                                 Expanding our Mexico home 
 and ethical         is often difficult     mitigate them.                                              credit business in 2018 
 standards.          to reduce the          The key people                                              required an increase in 
                     frequency with         risks and commensurate                                      the number of agents and 
 Objective           which risks occur;     controls                                                    key employees to meet these 
 We aim to have      however, our           cover:                                                      investment plans. 
 sufficient          controls 
 breadth of          are aimed at            *    Critical skills shortage 
 capabilities        lowering 
 and                 the impact of 
 depth of            any risks. The          *    Lack of succession to critical roles 
 personnel           Group's largest 
 to ensure that      people-related 
 we can meet         risk relates to         *    Recruitment risks 
 our strategic       turnover in our 
 objectives.         agent population. 
                     Progress has been       *    Appropriate distribution of strategy-aligned 
                     made this year               objectives 
                     in reducing this 
                     closer to our 
                     appetite level,         *    Monitoring and action with regards to key people 
                     with further work            risks and issues 
                     ongoing throughout 
                     2019. 
                                             *    Key people processes 
                     Likelihood 
                     Our People, 
                     organisation            *    Appropriate use of reward and compliance with 
                     and planning                 delegated authority from the Remuneration Committee 
                     processes 
                     ensure that we 
                     develop appropriate 
                     and significant 
                     strength and depth 
                     of talent across 
                     the Group and 
                     we have the ability 
                     to move people 
                     between countries, 
                     which reduces 
                     our exposure to 
                     critical roles 
                     being under 
                     resourced. 
                     During 2019, we 
                     will continue 
                     to develop, 
                     resource, 
                     retain and reward 
                     the right people. 
------------------  --------------------  -----------------------------------------------------------  ------------------------------ 
 6. Business         Impact 
 continuity and      Globally, we have       Technology systems                                         Lead responsibility: Chief 
 information         2.3 million             and services                                               Executive Officer 
 security            customers               are designed                                               During 2018, we performed 
 We suffer losses    and we record,          for resilience                                             a number of tests of our 
 or fail to          update and maintain     and tested before                                          information security and 
 optimise            data for each           launch.                                                    continue to work towards 
 profitable          of them on a                                                                       further improvement. 
 growth due to       regular                 There is periodic 
 a failure of        basis, often            testing and                                                In addition to periodic 
 our systems,        weekly.                 ongoing monitoring                                         testing of technology, we 
 suppliers or        The availability        of security                                                perform regular tests and 
 processes or        of this data,           and recovery                                               rehearsals of our 
 due to the loss,    and the continued       capability for                                             communication 
 theft or            operation of our        technology and                                             processes and our plans 
 corruption          systems and             premises.                                                  for alternative worksites, 
 of information.     processes,                                                                         where applicable. In 2018, 
                     is essential to                                                                    we further strengthened 
 Objective           the effective                                                                      our internal defences with 
 We aim to           operation of our                                                                   the implementation of 
 maintain            business and the                                                                   enhanced 
 adequate            security of our                                                                    cyber security tools. 
 arrangements        customer 
 and controls        information. 
 that reduce 
 the threat of       Likelihood 
 service and         While the external 
 business            threat to our 
 disruption          systems is 
 and the             increasing 
 risk of data        in the digital 
 loss to as low      age, the tools 
 as is reasonably    in place reduce 
 practicable.        the likelihood 
                     of a significant 
                     failure or 
                     information 
                     loss. 
------------------  --------------------  -----------------------------------------------------------  ------------------------------ 
 7. Reputation       Impact 
 We suffer           Our reputation          Clearly defined                                            Lead responsibility: Chief 
 financial           can have an impact      corporate                                                  Executive Officer 
 or reputational     on both customer        values and ethical                                         Our home credit and digital 
 damage due to       sentiment and           standards                                                  businesses have received 
 our methods         the engagement          are communicated                                           a number of industry awards 
 of operation,       of key                  throughout the                                             for the way we conduct our 
 ill-informed        stakeholders,           organisation                                               business. We have been 
 comment or          impacting our           and all employees                                          recognised 
 malpractice.        ability to operate      and agents are                                             for our responsible lending 
                     and serve our           mandated to                                                practices, as a top employer 
 Objective           customer segment.       undertake annual                                           and for being a socially 
 We aim to promote   Elements of this        ethics e-learning.                                         responsible business. 
 a positive          risk relate to 
 reputation          external factors        Regular monitoring                                         We take a proactive approach 
 based on a mutual   that are beyond         of key reputation                                          to reputation management 
 understanding       our influence.          drivers.                                                   and update the market on 
 of what we do       Controls in place                                                                  material challenges that 
 that will help      have reduced                                                                       we are required to disclose. 
 the Group deliver   residual 
 its strategic       risk. There is 
 aims.               now limited ability 
                     to further reduce 
                     this significantly. 
 
                     Likelihood 
                     We maintain strong 
                     relationships 
                     with key 
                     stakeholders 
                     across the Group 
                     in order to develop 
                     their understanding 
                     of our business 
                     model and how 
                     we deliver services 
                     to our customers. 
                     This helps protect 
                     the business from 
                     unforeseen events 
                     that could damage 
                     our reputation. 
------------------  --------------------  -----------------------------------------------------------  ------------------------------ 
 8. World economic   Impact 
 environment         Changes in economic     Treasury committees                                        Lead responsibility: Chief 
 We suffer           conditions have         review economic                                            Financial Officer 
 financial           a direct impact         indicators.                                                There were reasonably stable 
 loss as a result    on our customers'                                                                  macroeconomic conditions 
 of a failure        ability to make         Monitoring of                                              in all our European markets 
 to identify         repayments. This        economic, political                                        in 2018. Current indicators 
 and adapt to        risk is led             and national                                               suggest our markets will 
 changing economic   entirely                news briefings.                                            deliver positive GDP growth, 
 conditions          by external factors                                                                low unemployment and 
 adequately.         that are not            Strong, personal                                           moderately 
                     controllable            customer relationships                                     increasing inflation in 
 Objective           and is driven           inform us of                                               2019. In Mexico, political 
 We aim to have      by the business         individual customer                                        change resulted in some 
 business            model and in            circumstances.                                             uncertainty in 2018 but 
 processes           particular                                                                         positive GDP growth is 
 that allow us       the specifics                                                                      forecast 
 to respond to       of the markets                                                                     in 2019 and 2020. 
 changes in          where we operate. 
 economic                                                                                               We have taken a coordinated 
 conditions and      Likelihood                                                                         approach to the risks 
 optimise business   While we operate                                                                   identified 
 performance.        in numerous                                                                        in the event of the UK 
                     markets,                                                                           leaving 
                     the likelihood                                                                     the EU without a deal and 
                     of a change in                                                                     robust plans are in place 
                     economic markets                                                                   to address these risks. 
                     that we are unable                                                                 As our European operations 
                     to respond to,                                                                     are all within the EU, we 
                     and that impacts                                                                   continue to believe that 
                     our strategy,                                                                      there will be significant 
                     is minimised by                                                                    operational disruption. 
                     our short-term 
                     lending business                                                                   We continue to monitor other 
                     models.                                                                            geopolitical events on 
                                                                                                        financial 
                                                                                                        markets and macroeconomic 
                                                                                                        conditions. 
------------------  --------------------  -----------------------------------------------------------  ------------------------------ 
 9. Safety           Impact 
 The risk of         A significant           Safety management                                          Lead responsibility: Chief 
 personal injury     element of our          systems based                                              Executive Officer 
 or harm to our      business model          on internationally                                         We continued to make progress 
 agents or           involves our agents     recognised standards.                                      in our safety management 
 employees.          and employees                                                                      systems, and our home credit 
                     interacting with        Market safety                                              businesses either maintained 
 Objective           our customers           committees and                                             their Occupational Health 
 We aim to           in their homes          annual safety                                              and Safety Assessment Series 
 maintain            or travelling           survey.                                                    (OHSAS) certification or 
 adequate            to numerous                                                                        are now working towards 
 arrangements        locations               Bi-annual risk                                             the new standard that 
 and controls        daily. Their safety     assessment for                                             replaced 
 that reduce         while performing        each agency                                                OHSAS in 2018 (ISO 45001 
 the risks to        their role is           including mitigation                                       Occupational Health and 
 as low as is        paramount to us.        planning and                                               Safety Management Standard). 
 reasonably                                  field safety 
 practicable.        Likelihood              training.                                                  Safety continues to be a 
                     Safety risks                                                                       significant area of focus 
                     typically               Annual self-certification                                  for the Group. 
                     arise from the          of safety compliance 
                     behaviour of            by managers. 
                     individuals 
                     both internal           Regular branch 
                     and external to         safety meetings 
                     the business and        and safety awareness 
                     therefore the           campaigns. 
                     ability to remove 
                     the risk entirely       Role-specific 
                     is not possible         training and 
                     with the current        competence matrix. 
                     business model, 
                     working with 21,000 
                     agents, however, 
                     improvements are 
                     constantly sought 
                     to reduce the 
                     risk where 
                     possible. 
------------------  --------------------  -----------------------------------------------------------  ------------------------------ 
 10. Credit          Impact 
 The risk of         With the expansion      Weekly credit                                              Lead responsibility: Chief 
 the Group           of our IPF Digital      reporting on                                               Executive Officer 
 suffering           and Mexico home         the quality                                                Overall, credit quality 
 financial loss      credit businesses,      of business                                                was well managed and Group 
 if its customers    it is important         at time of issue                                           impairment as a percentage 
 fail to meet        that we retain          as well as the                                             of revenue improved. 
 their contracted    control of credit       overall portfolio. 
 obligations.        losses in order         This feeds into                                            The credit quality of the 
                     to achieve our          weekly performance                                         European home credit 
 Objective           intended returns.       calls between                                              portfolios 
 We aim to           For the European        each business                                              was very good in 2018, driven 
 maintain            home credit             and the Group                                              mainly by good collections 
 credit and          businesses,             credit director.                                           made by agents and strong 
 collections         we focus on writing     In addition,                                               post-field collections. 
 policies and        profitable business     there are monthly 
 regularly monitor   to optimise             local credit                                               Our Mexico home credit 
 credit              returns.                committees,                                                business 
 performance.        The nature of           a monthly Group                                            maintained adequate 
                     the business is         credit committee                                           collections 
                     such that the           and monthly                                                while delivering growth, 
                     financial impact        performance                                                and impairment as a 
                     of credit risk,         calls between                                              percentage 
                     even at appetite        each business                                              of revenue for 2018 was 
                     levels, is              and the Group                                              slightly higher than 2017. 
                     substantial.            management team. 
                     Reducing credit                                                                    The credit risk environment 
                     risk further could      When a change                                              in our established IPF 
                     result in reduced       is introduced,                                             Digital 
                     revenue and             the credit systems                                         markets is generally stable. 
                     increased               allow for a                                                In our new markets, 
                     cost ratios. For        testing approach                                           impairment 
                     new businesses,         that gives direct                                          as a percentage of revenue 
                     credit risk is          comparison of                                              improved by 26.6ppts as 
                     higher due to           the current                                                we delivered improved credit 
                     the lack of             'champion' regime                                          settings and built scale. 
                     historical              against the                                                This resulted in a 
                     data our credit         new 'challenger'.                                          significant 
                     scorecards rely                                                                    improvement in impairment 
                     upon to make                                                                       as a percentage of revenue 
                     adequate                                                                           for IPF Digital as a whole. 
                     lending decisions. 
 
                     Likelihood 
                     Our control 
                     environment 
                     means that we 
                     will see issues 
                     quickly and the 
                     systems in place 
                     mean that we can 
                     change credit 
                     settings quickly, 
                     and therefore 
                     the likelihood 
                     of suffering large 
                     losses is low. 
------------------  --------------------  -----------------------------------------------------------  ------------------------------ 
 11. Funding,        Impact 
 market              Funding at              Adherence to                                               Lead responsibility: 
 and counterparty    appropriate             Board-approved                                             Chief 
 The risk of         cost and on             policies monitored                                         Financial Officer 
 insufficient        appropriate             through the                                                Our business has a 
 availability        terms, and              Treasury Committee,                                        robust 
 of funding,         management              finance                                                    funding position with 
 unfavourable        of financial market     leadership team                                            good headroom on 
 pricing, a          risk, are necessary     and regular                                                undrawn 
 breach of           for the future          Board reporting.                                           bank facilities. We 
 debt facility       growth of the                                                                      have 
 covenants,          business.               Funding plans                                              continued to execute 
 or that                                     presented as                                               our 
 performance         Likelihood              part of budget                                             strategy of 
 is significantly    Board-approved          planning.                                                  diversifying 
 impacted by         policies require                                                                   the sources of funding 
 interest rate       us to maintain          Strong relationships                                       and extending the 
 or currency         a resilient funding     maintained with                                            maturity 
 movements,          position with           debt providers.                                            profile. In 2018, we 
 or failure          good headroom                                                                      transacted 
 of a banking        on undrawn bank                                                                    a four-year Swedish 
 counterparty.       facilities,                                                                        Krona 
                     appropriate                                                                        450 million (ted 
 Objective           hedging of market                                                                  aillion) 
 We aim to           risk, and                                                                          floating rate bond and 
 maintain a          appropriate                                                                        have added GBP44 
 robust funding      limits to                                                                          million 
 position,           counterparty                                                                       of new bank facilities. 
 and to limit        risk.                                                                              We will continue this 
 the impact                                                                                             strategy in addressing 
 of interest                                                                                            the material bond 
 rate and currency                                                                                      refinancing 
 movements                                                                                              in 2020/21. The good 
 and exposure                                                                                           level 
 to financial                                                                                           of headroom on bank 
 counterparties.                                                                                        facilities 
                                                                                                        gives us significant 
                                                                                                        flexibility 
                                                                                                        on timing. 
 
                                                                                                        Hedging of market risk 
                                                                                                        and limits on 
                                                                                                        counterparty 
                                                                                                        risk are in line with 
                                                                                                        Board-approved 
                                                                                                        policies. 
------------------  --------------------  -----------------------------------------------------------  ------------------------ 
 
 

3. Related parties

The Group has not entered into any material transactions with related parties during the year ended 31 December 2018.

4. Segmental analysis

Geographical segments

 
                                       2018    2017 
                                       GBPm    GBPm 
------------------------------------  ------  ------ 
 Revenue 
 Home credit 
   Europe                              493.3   504.7 
   Mexico                              226.1   217.0 
                                       719.4   721.7 
 Digital                               147.0   104.1 
------------------------------------  ------  ------ 
 Revenue - continuing operations       866.4   825.8 
 Discontinued operations                 -      3.7 
------------------------------------  ------  ------ 
 Revenue                               866.4   829.5 
------------------------------------  ------  ------ 
  Impairment 
 Home credit 
   Europe                              88.5    91.1 
   Mexico                              82.9    75.6 
   Slovakia and Lithuania                -     (8.5) 
                                       171.4   158.2 
 Digital                               55.6    42.9 
------------------------------------  ------  ------ 
 Impairment - continuing operations    227.0   201.1 
 Discontinued operations                 -      2.6 
------------------------------------  ------  ------ 
 Impairment                            227.0   203.7 
------------------------------------  ------  ------ 
 
 
 Profit before taxation 
 Home credit 
   Europe                                             113.8     114.3 
   Mexico                                             15.7      14.7 
   Slovakia and Lithuania                               -        3.2 
                                                      129.5     132.2 
 Digital                                              (5.6)    (11.7) 
 Central costs*                                      (14.6)    (14.9) 
--------------------------------------------------  --------  -------- 
 Profit before taxation - continuing operations       109.3     105.6 
 Discontinued operations                                -       (2.7) 
--------------------------------------------------  --------  -------- 
 Profit before taxation                               109.3     102.9 
--------------------------------------------------  --------  -------- 
 
 *Although central costs are not classified as a separate segment 
  in accordance with IFRS 8 'Operating segments', they are shown 
  separately above in order to provide reconciliation to profit 
  before taxation. 
 
                                                      2018      2017 
                                                      GBPm      GBPm 
--------------------------------------------------  --------  -------- 
 Segment assets 
 Home credit 
  Europe                                              699.8     822.3 
  Mexico                                              241.7     220.3 
  Slovakia and Lithuania                               0.3       0.9 
                                                      941.8    1,043.5 
 Digital                                              310.2     231.9 
 UK                                                   70.5      67.2 
--------------------------------------------------  --------  -------- 
 Total                                               1,322.5   1,342.6 
                                                    --------  -------- 
 
 
 Segment liabilities 
 Home credit 
  Europe                          327.7   332.0 
  Mexico                          144.8   145.2 
  Slovakia and Lithuania           5.3     7.7 
                                  477.8   484.9 
 Digital                          224.7   157.0 
 UK                               187.0   203.8 
-------------------------------  ------  ------ 
 Total - continuing operations    889.5   845.7 
                                 ------  ------ 
 
 
 Capital expenditure 
 Home credit 
  Europe                          4.1   6.7 
  Mexico                          1.7   2.7 
                                  5.8   9.4 
 Digital                          0.9   0.6 
 UK                                -    0.1 
-------------------------------  ----  ----- 
 Total - continuing operations    6.7   10.1 
-------------------------------  ----  ----- 
 
 
 
                 2018   2017 
                 GBPm   GBPm 
--------------  -----  ----- 
 Depreciation 
 Home Credit 
  Europe         5.0    5.1 
  Mexico         2.2    2.4 
                 7.2    7.5 
 Digital         0.6    0.4 
 UK              1.4    2.4 
--------------  -----  ----- 
 Total           9.2    10.3 
--------------  -----  ----- 
 
 
                                     2018   2017 
                                     GBPm   GBPm 
----------------------------------  -----  ----- 
 Expenditure on intangible assets 
 Home Credit 
  Europe                              -      - 
  Mexico                              -      - 
                                      -      - 
 Digital                             10.5   5.9 
 UK                                  8.8    9.0 
----------------------------------  -----  ----- 
 Total                               19.3   14.9 
----------------------------------  -----  ----- 
 
 
                 2018   2017 
                 GBPm   GBPm 
--------------  -----  ----- 
 Amortisation 
 Home Credit 
  Europe          -      - 
  Mexico          -      - 
                  -      - 
 Digital         4.6    2.9 
 UK              9.9    8.5 
--------------  -----  ----- 
 Total           14.5   11.4 
--------------  -----  ----- 
 

5. Tax expense

The pre-exceptional taxation charge for the year on statutory profit before taxation was GBP33.9 million (2017: GBP30.6 million) which equates to an effective rate of 31.0% (2017: 29.0.%).

The exceptional tax charge of GBP30.0 million in 2017 relates to the write off of a deferred tax asset due to a change in Polish tax legislation effective from 1 January 2018.

The effective tax rate for 2019 is expected to be c.41%.

The Group is currently subject to a tax audit with respect to Provident Polska for the years 2008 - 2012. Audits of 2010 to 2012 are ongoing, whilst for 2008 and 2009; decisions were received in January 2017 and have been appealed. The Group is also subject to audits in Mexico (regarding 2017) and Slovakia (regarding 2015). The Mexican audit is still at the information gathering stage, and the Slovak audit is nearing conclusion.

6. Earnings per share

 
                                                        2018    2017 
                                                        pence   pence 
-----------------------------------------------------  ------  ------ 
 Basic EPS - continuing operations pre-exceptional 
  tax                                                   33.8    33.7 
 Dilutive effect of awards                              (1.6)   (1.3) 
                                                       ------ 
 Diluted EPS - continuing operations pre-exceptional 
  tax                                                   32.2    32.4 
-----------------------------------------------------  ------  ------ 
 
 
                                        2018    2017 
                                        pence   pence 
-------------------------------------  ------  ------ 
 Basic EPS - continuing operations      33.8    20.2 
 Dilutive effect of awards              (1.6)   (0.7) 
                                       ------ 
 Diluted EPS - continuing operations    32.2    19.5 
-------------------------------------  ------  ------ 
 
 
                                                    2018    2017 
                                                    pence   pence 
-------------------------------------------------  ------  ------ 
 Basic EPS - including discontinued operations      33.8    16.5 
 Dilutive effect of awards                          (1.6)   (0.7) 
                                                   ------ 
 Diluted EPS - including discontinued operations    32.2    15.8 
-------------------------------------------------  ------  ------ 
 

Basic earnings per share ('EPS') from pre-exceptional continuing operations is calculated by dividing the earnings attributable to shareholders of GBP75.4 million (31 December 2017: GBP75.0 million) by the weighted average number of shares in issue during the period of 223.0 million which has been adjusted to exclude the weighted average number of shares held in treasury and by the employee trust (31 December 2017: 222.4 million).

Basic earnings per share ('EPS') from continuing operations is calculated by dividing the earnings attributable to shareholders of GBP75.4 million (31 December 2017: GBP45.0 million) by the weighted average number of shares in issue during the period of 223.0 million which has been adjusted to exclude the weighted average number of shares held in treasury and by the employee trust (31 December 2017: 222.4 million).

Basic earnings per share ('EPS') including discontinued operations is calculated by dividing the earnings attributable to shareholders of GBP75.4 million (31 December 2017: GBP36.6 million) by the weighted average number of shares in issue during the period of 223.0 million which has been adjusted to exclude the weighted average number of shares held in treasury and by the employee trust (31 December 2017: 224.4 million).

For diluted EPS the weighted average number of shares has been adjusted to 234.1 million (31 December 2017: 231.4 million) to assume conversion of all dilutive potential ordinary share options relating to employees of the Group.

7. Dividends

Dividend per share

 
                             2018    2017 
                             pence   pence 
--------------------------  ------  ------ 
 Interim dividend             4.6     4.6 
 Final proposed dividend      7.8     7.8 
--------------------------  ------  ------ 
 Total dividend              12.4    12.4 
--------------------------  ------  ------ 
 

Dividends paid

 
                                             2018    2017 
                                             GBPm    GBPm 
------------------------------------------  ------  ------ 
 Interim dividend of 4.6 pence per share 
  (2017: interim dividend of 4.6 pence 
  per share)                                  10.3    10.2 
 Final 2017 dividend of 7.8 pence per 
  share (2017: final 2016 dividend of 
  7.8 pence per share)                        17.4    17.4 
------------------------------------------  ------  ------ 
 Total dividends paid                        27.7    27.6 
------------------------------------------  ------  ------ 
 

The directors are recommending a final dividend in respect of the financial year ended 31 December 2018 of 7.8 pence per share which will amount to a full year dividend payment of GBP27.7 million. If approved by the shareholders at the annual general meeting, this dividend will be paid on 10 May 2019 to shareholders who are on the register of members at 12 April 2019. This dividend is not reflected as a liability in the balance sheet as at 31 December 2018 as it is subject to shareholder approval.

8. Discontinued operations

On 28 June 2017, we announced the completion of the sale of the home credit business in Bulgaria in order to focus our resources on our larger home credit and rapidly-growing digital businesses. Losses of GBP8.4 million are included in the income statement in respect of Bulgaria for the year-end 2017. These costs can be analysed as follows:

 
                                   2018    2017 
                                   GBPm    GBPm 
--------------------------------  ------  ------ 
 Revenue                             -      3.7 
 Impairment                          -     (2.6) 
--------------------------------  ------  ------ 
 Revenue less impairment             -      1.1 
 Finance costs                       -     (0.2) 
 Other operating costs               -     (0.7) 
 Administrative expenses             -     (2.9) 
--------------------------------  ------  ------ 
 Trading losses                      -     (2.7) 
 Write-off of assets                 -     (5.2) 
--------------------------------  ------  ------ 
 Loss before taxation                -     (7.9) 
 Taxation charge                     -     (0.5) 
 Loss - discontinued operations      -     (8.4) 
--------------------------------  ------  ------ 
 

9. Goodwill

 
                                  2018   2017 
                                  GBPm   GBPm 
-------------------------------  -----  ----- 
 Net book value at 1 January      24.4   23.3 
 Exchange adjustments             0.1    1.1 
 Net book value at 31 December    24.5   24.4 
-------------------------------  -----  ----- 
 

Goodwill is tested annually for impairment or more frequently if there are indications that goodwill might be impaired. The recoverable amount is determined from a value in use calculation. The key assumptions used in the value in use calculation relate to the discount rates and growth rates adopted. We adopt discount rates which reflect the time value of money and the risks specific to the legacy MCB business. The cash flow forecasts are based on the most recent financial budgets approved by the Group Board for the next three years. The rate used to discount the forecast cash flows is 10% (2017: 10%). No reasonably foreseeable reduction in the assumptions would give rise to impairment, and therefore no further sensitivity analysis has been presented.

10. Intangible assets

 
                                   2018     2017 
                                   GBPm     GBPm 
-------------------------------  -------  ------- 
 Net book value at 1 January       33.1     32.6 
 Additions                         19.3     14.9 
 Impairment                         -      (3.3) 
 Amortisation                     (14.5)   (11.4) 
 Exchange adjustments              0.1      0.5 
 Disposal of subsidiary             -      (0.2) 
-------------------------------  -------  ------- 
 Net book value at 31 December     38.0     33.1 
-------------------------------  -------  ------- 
 

Intangible assets comprise computer software (2018: GBP38.0 million; 2017: GBP31.5 million) and customer relationships on the acquisition of MCB Finance (2018: GBPnil; 2017: GBP1.6 million).

11. Property, plant and equipment

 
                                  2018     2017 
                                  GBPm     GBPm 
-------------------------------  ------  ------- 
 Net book value at 1 January      23.2     23.4 
 Exchange adjustments               -      0.9 
 Additions                         6.7     10.1 
 Disposals                        (0.8)   (0.7) 
 Depreciation                     (9.2)   (10.3) 
 Disposal of subsidiary             -     (0.2) 
 Net book value at 31 December    19.9     23.2 
-------------------------------  ------  ------- 
 

As at 31 December 2018 the Group had GBP4.9 million of capital expenditure commitments contracted with third parties that were not provided for (2017: GBP8.4 million).

12. Deferred tax assets

Deferred tax assets have been recognised in respect of tax losses and other temporary timing differences (principally relating to recognition of revenue and impairment) to the extent that it is probable that these assets will be utilised against future taxable profits.

13. Non-current tax asset

Non-current tax asset includes an amount of GBP36.1 million in respect of the tax paid to the Polish Tax Authority, see note 21 for further details.

14. Amounts receivable from customers

All lending is in the local currency of the country in which the loan is issued.

 
                      2018     2017 
                      GBPm     GBPm 
-------------------  ------  -------- 
 Polish zloty         353.0    393.3 
 Czech crown          66.0     83.3 
 Euro                 179.1    148.4 
 Hungarian forint     128.3    162.7 
 Mexican peso         176.4    165.1 
 Romanian leu         74.4     93.4 
 Australian Dollar    15.6     10.7 
-------------------  ------  -------- 
 Total receivables    992.8   1,056.9 
-------------------  ------  -------- 
 

Amounts receivable from customers are held at amortised cost and are equal to the expected future cash flows receivable discounted at the average effective interest rate of 109% (2017: 99%). All amounts receivable from customers are at fixed interest rates. The average period to maturity of the amounts receivable from customers is 11.5 months (2017: 9.1 months).

The breakdown of receivables by stage is as follows:

 
                Stage 1   Stage 2   Stage 3    Total net 
                  GBPm      GBPm      GBPm     receivables 
                                                  GBPm 
-------------  --------  --------  --------  ------------- 
 Home credit     460.6     90.0      192.2       742.8 
 IPF Digital     227.0     18.3       4.7        250.0 
-------------  --------  --------  --------  ------------- 
 Group           687.6     108.3     196.9       992.8 
-------------  --------  --------  --------  ------------- 
 

The Group has one class of loan receivable and no collateral is held in respect of any customer receivables.

15. Borrowing facilities and borrowings

The maturity of the Group's external bond and external bank borrowings and facilities is as follows:

 
                                    2018                      2017 
                           Borrowings   Facilities   Borrowings   Facilities 
                              GBPm         GBPm         GBPm         GBPm 
------------------------  -----------  -----------  -----------  ----------- 
 Repayable: 
 - in less than one 
  year                        28.8         86.6         79.6        133.4 
                          -----------  -----------  -----------  ----------- 
 
 - between one and two 
  years                      172.1        226.6         15.2         68.1 
 - between two and five 
  years                      497.4        572.8        582.9        665.5 
                             669.5        799.4        598.1        733.6 
                          -----------  -----------  -----------  ----------- 
 
 Total borrowings            698.3        886.0        677.7        867.0 
------------------------  -----------  -----------  -----------  ----------- 
 

Total undrawn facilities as at 31 December 2018 were GBP185.5 million (2017: GBP186.1 million), excluding GBP2.2 million unamortised arrangement fees (2017: GBP3.2 million).

As outlined previously, the Group's home credit company in Poland, Provident Polska, has been subject to tax audits in respect of the Company's 2008 and 2009 financial years. The 2010 to 2012 financial years are currently being audited by the tax authorities in Poland, and all subsequent years up to and including 2018 remain open to future audit. Provident Polska has appealed the decisions made by the Polish Tax Chamber, to the District Administrative Court, for the 2008 and 2009 financial years and has paid the amounts assessed of GBP36.1 million (comprising tax and associated interest) which was necessary in order to make the appeals. The 2008 and 2009 tax audit decisions are the subject of a process involving the UK and Polish tax authorities aimed at ensuring that the intra-group arrangement is taxed in accordance with international tax principles and as a result the court hearings have been stayed. In order to appeal any potential future decisions for 2010 and subsequent years, further payments may be required. There are significant uncertainties in relation to whether future amounts will become due, and if so, the amount and timing of such cash outflows. However, in the event that audits are opened, and similar decisions are issued for each of these subsequent financial years, further amounts of up to c. GBP133 million may be required to be funded (including approximately GBP69 million for the 2010 to 2012 years in respect of which audits have commenced). See note 21 for further information.

16. Derivative financial instruments

At 31 December 2018 the Group had an asset of GBP1.6 million and a liability of GBP7.3 million (2017: GBP10.4 million asset and GBP4.8 million liability) in respect of foreign currency contracts and interest rate swaps. Foreign currency contracts are in place to hedge foreign currency cash flows. Interest rate swaps are used to cover a proportion of current borrowings relating to the floating rate Polish bond and a proportion of floating rate bank borrowings. Where these cash flow hedges are effective, in accordance with IFRS, movements in their fair value are taken directly to reserves.

17. Retirement benefit asset

The amounts recognised in the balance sheet in respect of the retirement benefit obligation are as follows:

 
                                               2018     2017 
                                               GBPm     GBPm 
-------------------------------------------  -------  ------- 
 Equities                                      10.8     11.7 
 Debt instruments                              17.5     18.7 
 Diversified growth funds                      11.2     11.7 
  Other                                         1.9      0.1 
                                             -------  ------- 
 Total fair value of scheme assets             41.4     42.2 
 Present value of funded defined benefit 
  obligations                                 (37.3)   (40.1) 
-------------------------------------------  -------  ------- 
 Net asset recognised in the balance sheet     4.1      2.1 
-------------------------------------------  -------  ------- 
 

The charge recognised in the income statement in respect of defined benefit pension costs is GBPnil (2017: GBP0.2 million).

18. Fair values of financial assets and liabilities

IFRS 7 requires disclosure of fair value measurements of derivative financial instruments by level of the following fair value measurement hierarchy:

   --     quoted prices (unadjusted) in active markets for identical assets or liabilities (level 1); 

-- inputs other than quoted prices included within level 1 that are observable for the asset or liability, either directly (that is, as prices) or indirectly (that is, derived from prices) (level 2); and

-- inputs for the asset or liability that are not based on observable market data (that is, unobservable inputs) (level 3).

All of the Group's financial instruments held at fair value fall into hierarchy level 2 (2017: all of the Group's financial instruments held at fair value fell into hierarchy level 2). The fair value of derivative financial instruments has been calculated by discounting expected future cash flows using interest rate yield curves and forward foreign exchange rates prevailing at the relevant period end.

Except as detailed in the following table, the carrying value of financial assets and liabilities recorded at amortised cost, which are all short-term in nature, are a reasonable approximation of their fair value:

 
                                  2018                    2017 
                          Fair value   Carrying   Fair value   Carrying 
                                         value                   value 
                             GBPm        GBPm        GBPm        GBPm 
-----------------------  -----------  ---------  -----------  --------- 
 Financial assets 
 Amounts receivable 
  from customers            1,371.9      992.8      1,433.0     1,056.9 
                         -----------  ---------  -----------  --------- 
                           1,371.9      992.8      1,433.0     1,056.9 
                         -----------  ---------  -----------  --------- 
 
 Financial liabilities 
 Bonds                      529.6       567.6       567.8       590.0 
 Bank borrowings            130.7       130.7        87.7        87.7 
                         -----------  ---------  -----------  --------- 
                            660.3       698.3       655.5       677.7 
-----------------------  -----------  ---------  -----------  --------- 
 

The fair value of amounts receivable from customers has been derived by discounting expected future cash flows (as used to calculate the carrying value of amounts due from customers), net of collection costs, at the Group's weighted average cost of capital.

Under IFRS 13 'Fair value measurement', receivables are classed as level 3 as their fair value is calculated using future cash flows that are unobservable inputs.

The fair value of the bonds has been calculated by reference to their market value.

The carrying value of bank borrowings is deemed to be a good approximation of their fair value. Bank borrowings can be repaid within six months if the Group decides not to roll over for further periods up to the contractual repayment date. The impact of discounting would, therefore, be negligible.

19. Reconciliation of profit after taxation to cash generated from operating activities

 
                                                      2018     2017 
                                                      GBPm     GBPm 
--------------------------------------------------  -------  ------- 
 Profit after taxation from continuing operations     75.4     45.0 
 Adjusted for: 
   Tax charge                                         33.9     60.6 
   Finance costs                                      58.5     55.2 
   Share-based payment charge/(charge)                1.1     (0.2) 
   Depreciation of property, plant and equipment 
    (note 11)                                         9.2      10.3 
   Loss on disposal of property, plant and            0.5       - 
    equipment 
   Amortisation of intangible assets (note 
    10)                                               14.5     11.4 
   Impairment of intangible assets (note 10)           -       3.3 
 Changes in operating assets and liabilities: 
   Amounts receivable from customers                 (65.9)   (65.9) 
   Other receivables                                   -       2.0 
   Trade and other payables                           3.7      20.2 
   Retirement benefit obligation                     (0.9)    (0.9) 
   Derivative financial instruments                   11.6     2.6 
--------------------------------------------------  -------  ------- 
 Cash generated from continuing operating 
  activities                                         141.6    143.6 
--------------------------------------------------  -------  ------- 
 

20. Average and closing foreign exchange rates

The table below shows the average exchange rates for the relevant reporting periods and closing exchange rates at the relevant period ends.

 
                       Average   Closing   Average   Closing 
                        2018      2018      2017      2017 
-------------------   --------  --------  --------  -------- 
 Polish zloty            4.8       4.8       4.8       4.7 
 Czech crown            28.9      28.5      30.3      28.4 
 Euro                    1.1       1.1       1.1       1.1 
 Hungarian forint       359.9     357.0     351.4     346.9 
 Mexican peso           25.9      25.0      24.5      26.3 
 Romanian leu            5.3       5.2       5.2       5.2 
 Australian dollar       1.8       1.8       1.7       1.7 
--------------------  --------  --------  --------  -------- 
 

The GBP8.7 million exchange loss (2017: gain of GBP51.3 million) on foreign currency translations shown within the statement of comprehensive income arises on retranslation of net assets denominated in currencies other than sterling, due to the change in foreign exchange rates against sterling between December 2017 and December 2018 shown in the table above.

21. Contingent Liability Note

Polish tax audit

The Group's home credit company in Poland, Provident Polska, has been subject to tax audits in respect of the company's 2008 and 2009 financial years. During these audits the Polish tax authorities have challenged an intra-group arrangement with a UK entity, and the timing of the taxation of home collection fee revenues.

These audits culminated with decisions being received from the Polish Tax Chamber (the upper tier of the Polish tax authority) in January in relation to both the 2008 and 2009 financial years. Provident Polska appealed these decisions to the District Administrative Court, but had to pay the amounts assessed totalling approximately GBP36.1 million (comprising tax and associated interest) in order to make the appeals. As noted on page 12, the 2008 and 2009 tax audit decisions are the subject of a process involving the UK and Polish tax authorities aimed at ensuring that the intra-group arrangement is taxed in accordance with international tax principles and as a result the court hearings have been stayed.

The directors have received strong external legal advice, and note that during a previous tax audit by the same tax authority, the Company's treatment of these matters was accepted as correct. Therefore the payments of the sums outlined above are not a reflection of the directors' view on the merits of the case, and accordingly the payments made in January 2017 have been recognised as a non-current financial asset in these Financial Statements given the uncertainties in relation to the timing of any repayment of such amounts.

The 2010 to 2012 financial years are currently being audited by the tax authorities in Poland. In the event that the Polish tax authorities were to issue decisions, and those decisions were to follow the same reasoning as for 2008 and 2009, around a further GBP69 million would become payable. In addition, all subsequent years remain open to future audit, meaning that there are further significant uncertainties in relation to whether future amounts will become due, and if so, the amount and timing of such additional future payments in relation to these periods. In the event that audits are opened in respect of some or all of these open periods, and similar decisions are reached, further amounts may be required to be paid, the timing of which would be dependent upon the timing of decisions made by the Polish tax authorities for these later periods. The total potential liability for all open years 2008-2018, if all years were assessed on the same basis as 2008 and 2009, would amount to around GBP169 million, including the GBP36.1 million that was paid in January 2017. Further information is set out in note 15.

State aid investigation

In late 2017 the European Commission opened a state aid investigation into the Group Financing Exemption contained in the UK controlled foreign company rules, which were introduced in 2013. The UK authorities do not accept that the rules constitute state aid. In common with other UK-based international companies whose arrangements are in line with current controlled foreign company rules, the Group may be affected by the outcome of this investigation. The tax benefit obtained by the Group in all years since 2013 is estimated at up to GBP13.5 million. We do not believe that any provision is required in respect of this item and we are monitoring developments.

22. Going concern

The Board has reviewed the budget for the year to 31 December 2019 and the forecasts for the two years to 31 December 2021 which include projected profits, cash flows, borrowings, headroom against debt facilities, and funding requirement. The plan is stress tested in a variety of downside scenarios that reflect the crystallisation of the Group's principal risks with particular reference to regulatory, taxation, funding, market and counterparty risks as outlined in note 2 to this financial information and the consequent impact on future performance, funding requirements and covenant compliance. Consideration has also been given to multiple risks materialising concurrently and the availability of mitigating actions that could be taken to reduce the impact of the identified risks. The Group's total debt facilities including a range of bonds and bank facilities, combined with a successful track record of accessing debt funding markets over a long period (including periods of adverse macroeconomic conditions and a changing competitive and regulatory environment), is sufficient to fund business requirements for the foreseeable future. Taking these factors into account, together with regulatory and taxation risks set out in note 2 to this financial information, the Board has a reasonable expectation that the Group has adequate resources to continue in operation for the foreseeable future. For this reason, the Board has adopted the going concern basis in preparing this financial information.

23. Change in Accounting Policies - IFRS 9 'Financial Instruments'

This note explains the impact of the adoption of IFRS 9 Financial Instruments on the Group's financial statements and also discloses the new accounting policies that have been applied from 1 January 2018, where they are different to those applied in prior periods.

 
                                        Audited    IFRS 9 impact   Restated 
                                       1 January     1 January     1 January 
                                          2018          2018          2018 
                                         GBPm          GBPm          GBPm 
-----------------------------------   ----------  --------------  ---------- 
 Assets 
 Non-current assets 
 Goodwill                                24.4            -           24.4 
 Intangible assets                       33.1            -           33.1 
 Property, plant and equipment           23.2            -           23.2 
 Deferred tax assets                     103.1         23.1          126.2 
 Non-current tax asset                   37.0            -           37.0 
 Retirement benefit asset                 2.1            -            2.1 
                                         222.9         23.1          246.0 
                                      ----------  --------------  ---------- 
 Current assets 
 Amounts receivable from customers 
   - due within one year                 866.9        (107.0)        759.9 
   - due in more than one year           190.0        (23.5)         166.5 
                                      ----------  --------------  ---------- 
                                        1,056.9       (130.5)        926.4 
 Derivative financial instruments        10.4            -           10.4 
 Cash and cash equivalents               27.4            -           27.4 
 Other receivables                       19.3            -           19.3 
 Current tax assets                       5.7            -            5.7 
------------------------------------  ----------  --------------  ---------- 
                                        1,119.7       (130.5)        989.2 
                                      ----------  --------------  ---------- 
 Total assets                           1,342.6       (107.4)       1,235.2 
                                      ----------  --------------  ---------- 
 Liabilities 
 Current liabilities 
 Borrowings                             (79.6)           -          (79.6) 
 Derivative financial instruments        (4.8)           -           (4.8) 
 Trade and other payables               (145.7)          -          (145.7) 
 Current tax liabilities                 (7.4)           -           (7.4) 
------------------------------------  ----------  --------------  ---------- 
                                        (237.5)          -          (237.5) 
                                      ----------  --------------  ---------- 
 Non-current liabilities 
 Deferred tax liabilities               (10.1)           -          (10.1) 
 Borrowings                             (598.1)          -          (598.1) 
------------------------------------  ----------  --------------  ---------- 
                                        (608.2)          -          (608.2) 
                                      ----------  --------------  ---------- 
 Total liabilities                      (845.7)          -          (845.7) 
------------------------------------  ----------  --------------  ---------- 
 Net assets                              496.9        (107.4)        389.5 
------------------------------------  ----------  --------------  ---------- 
 Equity attributable to owners 
  of the Company 
 Called-up share capital                 23.4            -           23.4 
 Other reserve                          (22.5)           -          (22.5) 
 Foreign exchange reserve                60.0            -           60.0 
 Hedging reserve                         (1.2)           -           (1.2) 
 Own shares                             (47.6)           -          (47.6) 
 Capital redemption reserve               2.3            -            2.3 
 Retained earnings                       482.5        (107.4)        375.1 
------------------------------------  ----------  --------------  ---------- 
 Total equity                            496.9        (107.4)        389.5 
------------------------------------  ----------  --------------  ---------- 
 

IFRS 9 replaces the provisions of IAS 39 that relate to the recognition, classification and measurement of financial assets and financial liabilities, impairment of financial assets and hedge accounting.

The adoption of IFRS 9 Financial Instruments from 1 January 2018 resulted in changes in accounting policies and adjustments to the amounts recognised in the financial statements. The new accounting policies are set out within this note. In accordance with the transitional provisions of IFRS 9 (7.2.15) and (7.2.26), comparative figures have not been restated.

The total impact on the Group's retained earnings as at 1 January 2018 is as follows:

 
                                                             1 January 
                                                                2018 
                                                                GBPm 
 Closing retained earnings 31 December - IAS 39                482.5 
----------------------------------------------------------  ---------- 
 Increase in impairment provisions for amounts receivable 
  from customers                                              (130.5) 
 Increase in deferred tax asset relating to impairment 
  provisions                                                   23.1 
----------------------------------------------------------  ---------- 
 Adjustment to retained earnings from adoption of 
  IFRS 9 on 1 January 2018                                    (107.4) 
----------------------------------------------------------  ---------- 
 Opening retained earnings 1 January - IFRS 9                  375.1 
----------------------------------------------------------  ---------- 
 

Responsibility statement

This statement is given pursuant to Rule 4 of the Disclosure Guidance and Transparency Rules.

It is given by each of the directors as at the date of this report, namely: Dan O'Connor, Chairman; Gerard Ryan, Chief Executive Officer; Justin Lockwood, Chief Financial Officer; Tony Hales, Senior independent non-executive director; Deborah Davis, non-executive director; John Mangelaars, non-executive director; Richard Moat, non-executive director; Cathryn Riley, non-executive director, and Bronwyn Syiek, non-executive director.

To the best of each director's knowledge:

a) the financial information, prepared in accordance with the IFRSs, give a true and fair view of the assets, liabilities, financial position and profit of the Company and the undertakings included in the consolidation taken as a whole; and

b) the management report contained in this report includes a fair review of the development and performance of the business and the position of the Company and the undertakings included in the consolidation taken as a whole, together with a description of the principal risks and uncertainties that they face.

Alternative performance measures

This financial report provides alternative performance measures (APMs) which are not defined or specified under the requirements of International Financial Reporting Standards. We believe these APMs provide readers with important additional information on our business. To support this we have included a reconciliation of the APMs we use, where relevant, and a glossary indicating the APMs that we use, an explanation of how they are calculated and why we use them.

 
                    APM   Closest equivalent     Reconciling               Definition and purpose 
                           statutory              items to 
                           measure                statutory 
                                                  measure 
-----------------------  ---------------------  ---------------  ------------------------------------------ 
 Income statement measures 
----------------------------------------------  ---------------  ------------------------------------------ 
 IFRS 9 2017              IAS 39 2017            Not applicable   The performance reporting 
  comparative              comparative                             in this report compares 
                                                                   the 2018 actual performance 
                                                                   against the 2017 numbers 
                                                                   adjusted for IFRS 9 because 
                                                                   the Board believes that 
                                                                   this provides the most relevant 
                                                                   performance trends. A full 
                                                                   reconciliation of the IFRS 
                                                                   9 numbers is set out on 
                                                                   pages 51 and 52. 
-----------------------  ---------------------  ---------------  ------------------------------------------ 
 Credit issued            None                   Not applicable   Credit issued is the principal 
  growth (%)                                                       value of loans advanced 
                                                                   to customers and is an important 
                                                                   measure of the level of 
                                                                   lending in the business. 
                                                                   Credit issued growth is 
                                                                   the period-on-period change 
                                                                   in this metric which is 
                                                                   calculated by retranslating 
                                                                   the previous year's credit 
                                                                   issued at the average actual 
                                                                   exchange rates used in the 
                                                                   current financial year. 
                                                                   This ensures that the measure 
                                                                   is presented having eliminated 
                                                                   the effects of exchange 
                                                                   rate fluctuations on the 
                                                                   period-on-period reported 
                                                                   results. 
-----------------------  ---------------------  ---------------  ------------------------------------------ 
 Average net              None                   Not applicable   Average net receivables 
  receivables                                                      are the average amounts 
  (GBPm)                                                           receivable from customers 
                                                                   translated at the average 
                                                                   monthly actual exchange 
                                                                   rate. This measure is presented 
                                                                   to illustrate the change 
                                                                   in amounts receivable from 
                                                                   customers on a consistent 
                                                                   basis with revenue growth. 
-----------------------  ---------------------  ---------------  ------------------------------------------ 
 Average net              None                   Not applicable   Average net receivables 
  receivables                                                      growth is the period-on-period 
  growth at constant                                               change in average net receivables 
  exchange rates                                                   which is calculated by retranslating 
  (%)                                                              the previous year's average 
                                                                   net receivables at the average 
                                                                   actual exchange rates used 
                                                                   in the current financial 
                                                                   year. This ensures that 
                                                                   the measure is presented 
                                                                   having eliminated the effects 
                                                                   of exchange rate fluctuations 
                                                                   on the period-on-period 
                                                                   reported results. 
-----------------------  ---------------------  ---------------  ------------------------------------------ 
         Revenue growth   None               Not applicable       The period-on-period change 
                     at                                            in revenue which is calculated 
      constant exchange                                            by retranslating the previous 
              rates (%)                                            year's revenue at the average 
                                                                   actual exchange rates used 
                                                                   in the current financial 
                                                                   year. This measure is presented 
                                                                   as a means of eliminating 
                                                                   the effects of exchange 
                                                                   rate fluctuations on the 
                                                                   period-on-period reported 
                                                                   results. 
 Revenue yield            None               Not applicable       Revenue yield is reported 
  (%)                                                              revenue divided by average 
                                                                   net receivables and is an 
                                                                   indicator of the gross return 
                                                                   being generated from average 
                                                                   net receivables. 
 Impairment               None               Not applicable       Impairment as a percentage 
  as a                                                             of revenue is reported impairment 
  percentage                                                       divided by reported revenue 
  of                                                               and represents a measure 
  revenue (%)                                                      of credit quality that is 
                                                                   used across the business. 
                                                                   This measure is reported 
                                                                   on a rolling annual basis 
                                                                   (annualised). 
 Cost-income              None               Not applicable       The cost-income ratio is 
  ratio (%)                                                        other costs divided by reported 
                                                                   revenue. Other costs represent 
                                                                   all operating costs with 
                                                                   the exception of amounts 
                                                                   paid to agents as collecting 
                                                                   commission. This measure 
                                                                   is reported on a rolling 
                                                                   annual basis 
                                                                   (annualised). This is useful 
                                                                   for comparing performance 
                                                                   across markets. 
        Pre-exceptional   Profit before      Exceptional          Profit before tax and exceptional 
          profit before    tax                items                items. This is considered 
             tax (GBPm)                                            to be an important measure 
                                                                   where exceptional items 
                                                                   distort the operating performance 
                                                                   of the business. 
          Effective tax   Effective          Exceptional          Total tax expense for the 
                   rate    tax                items and            Group excluding exceptional 
     before exceptional    rate               their                tax items divided by profit 
              items (%)                       tax impact           before tax and exceptional 
                                                                   items. This measure is an 
                                                                   indicator of the ongoing 
                                                                   tax rate for the Group. 
-----------------------  -----------------  -------------------  ------------------------------------------ 
 Pre-exceptional          Earnings           Items identified     Earnings per share before 
  earnings per             per                as exceptional       the impact of exceptional 
  share                    share              items                items. This is considered 
  (pence)                                                          to be an important measure 
                                                                   where exceptional items 
                                                                   distort the operating 
                                                                   performance of the business. 
          Like-for-like   None               Not applicable       The period-on-period change 
                 profit                                            in profit adjusted for 
  growth or contraction                                            the impact of exchange 
                 (GBPm)                                            rates and, where appropriate, 
                                                                   investment in new business 
                                                                   development opportunities. 
                                                                   The impact of exchange 
                                                                   rates is calculated by 
                                                                   retranslating the previous 
                                                                   period's profit at the 
                                                                   current year's average 
                                                                   exchange rate. This measure 
                                                                   is presented as a means 
                                                                   of reporting like-for-like 
                                                                   profit movements. 
-----------------------  -----------------  -------------------  -----------------------------------  ----- 
 Balance sheet and returns measures 
----------------------------------------------------------------------------------------------------------- 
 Return on assets         None                   Not applicable   Calculated as profit before 
  ('ROA') (%)                                                      interest and exceptional 
                                                                   items less tax at the effective 
                                                                   tax rate before exceptional 
                                                                   items divided by average 
                                                                   net receivables. We believe 
                                                                   that ROA is a good measure 
                                                                   of the financial performance 
                                                                   of our businesses, showing 
                                                                   the ongoing return on the 
                                                                   total equity and debt capital 
                                                                   invested in average net 
                                                                   receivables of our operating 
                                                                   segments and the Group. 
                                                                                                        --- 
       Return on equity   None                   Not applicable   Calculated as profit after 
            ('ROE') (%)                                            tax (adjusted for exceptional 
                                                                   items) divided by average 
                                                                   opening and closing equity. 
                                                                   It is used as a measure 
                                                                   of overall shareholder returns 
                                                                   adjusted for exceptional 
                                                                   items. 
 Equity to receivables    None                   Not applicable   Total equity divided by 
  ratio                                                            amounts receivable from 
  (%)                                                              customers. This is a measure 
                                                                   of balance sheet strength 
                                                                   and the Group targets a 
                                                                   ratio of around 40%. 
 Headroom (GBPm)          Undrawn                None             Headroom is an alternative 
                           external                                term for undrawn external 
                           bank                                    bank facilities. 
                           facilities 
-----------------------  ---------------------  ---------------  ------------------------------------------ 
 Other measures 
-----------------------  ---------------------  ---------------  ------------------------------------------ 
 Customers                None                   Not applicable   Customers that are being 
                                                                   served by our agents or 
                                                                   through our money transfer 
                                                                   product in the home credit 
                                                                   business and customers that 
                                                                   are not in default in our 
                                                                   digital business. 
-----------------------  ---------------------  ---------------  ------------------------------------------ 
 Customer retention       None                   Not applicable   The proportion of customers 
  (%)                                                              that are retained for their 
                                                                   third or subsequent loan. 
                                                                   Our ability to retain customers 
                                                                   is central to achieving 
                                                                   our strategy and is an indicator 
                                                                   of the quality of our customer 
                                                                   service. We do not retain 
                                                                   customers who have a poor 
                                                                   payment history as it can 
                                                                   create a continuing impairment 
                                                                   risk and runs counter to 
                                                                   our responsible lending 
                                                                   commitments. 
-----------------------  ---------------------  ---------------  ------------------------------------------ 
 Employees and            Employee                                Agents are self-employed 
  Agents                   information                             individuals who represent 
                                                                   the Group's subsidiaries 
                                                                   and are engaged under civil 
                                                                   contracts with the exception 
                                                                   of Hungary and Romania where 
                                                                   they are employees engaged 
                                                                   under employment contracts 
                                                                   due to local regulatory 
                                                                   reasons. 
-----------------------  ---------------------  ---------------  ------------------------------------------ 
 Agent and employee       None                   Not applicable   This measure represents 
  retention (%)                                                    the proportion of our employees 
                                                                   and agents that have been 
                                                                   working for or representing 
                                                                   the Group for more than 
                                                                   12 months. Experienced people 
                                                                   help us to achieve and sustain 
                                                                   strong customer relationships 
                                                                   and a high quality service, 
                                                                   both of which are central 
                                                                   to achieving good customer 
                                                                   retention. Good agent and 
                                                                   employee retention also 
                                                                   helps reduce costs of recruitment 
                                                                   and training, enabling more 
                                                                   investment in people development. 
-----------------------  ---------------------  ---------------  ------------------------------------------ 
 
 

Reconciliation of 2017 reported numbers under IAS39 restated under IFRS 9

The performance reporting in this report compares the 2018 actual performance against the 2017 numbers adjusted for IFRS 9 because the Board believes that this provides the most relevant comparison of performance trends. A full reconciliation of the 2017 profit and loss account between the reported numbers and the IFRS 9 numbers is set out below:

 
 Group 
                             2017     IFRS 9     2017 
                             IAS39     Impact    IFRS 9 
                              GBPm      GBPm      GBPm 
-------------------------  --------  --------  -------- 
 Average net receivables     993.1    (116.0)    877.1 
-------------------------  --------  --------  -------- 
 
 Revenue                     825.8     16.8      842.6 
 Impairment                 (201.1)   (25.2)    (226.3) 
-------------------------  --------  --------  -------- 
 Net revenue                 624.7     (8.4)     616.3 
 Finance costs              (55.2)       -      (55.2) 
 Agents' commission         (85.9)       -      (85.9) 
 Other costs                (378.0)      -      (378.0) 
-------------------------  --------  --------  -------- 
 Profit before tax           105.6     (8.4)     97.2 
-------------------------  --------  --------  -------- 
 
 
 Home credit 
                             2017     IFRS 9     2017 
                             IAS39     Impact    IFRS 9 
                              GBPm      GBPm      GBPm 
-------------------------  --------  --------  -------- 
 Average net receivables     833.9    (105.3)    728.6 
-------------------------  --------  --------  -------- 
 
 Revenue                     721.7     16.8      738.5 
 Impairment                 (166.7)   (20.6)    (187.3) 
-------------------------  --------  --------  -------- 
 Net revenue                 555.0     (3.8)     551.2 
 Finance costs              (46.8)       -      (46.8) 
 Agents' commission         (85.5)       -      (85.5) 
 Other costs                (293.7)      -      (293.7) 
-------------------------  --------  --------  -------- 
 Profit before tax           129.0     (3.8)     125.2 
-------------------------  --------  --------  -------- 
 
 
 European home credit 
                             2017     IFRS 9     2017 
                             IAS39     Impact    IFRS 9 
                              GBPm      GBPm      GBPm 
-------------------------  --------  --------  -------- 
 Average net receivables     661.7    (83.7)     578.0 
-------------------------  --------  --------  -------- 
 
 Revenue                     504.7     15.2      519.9 
 Impairment                 (91.1)    (17.2)    (108.3) 
-------------------------  --------  --------  -------- 
 Net revenue                 413.6     (2.0)     411.6 
 Finance costs              (36.6)       -      (36.6) 
 Agents' commission         (56.6)       -      (56.6) 
 Other costs                (206.1)      -      (206.1) 
-------------------------  --------  --------  -------- 
 Profit before tax           114.3     (2.0)     112.3 
-------------------------  --------  --------  -------- 
 
 
 Mexico home credit 
                             2017    IFRS 9     2017 
                             IAS39    Impact    IFRS 9 
                             GBPm      GBPm      GBPm 
-------------------------  -------  --------  -------- 
 Average net receivables    172.2    (21.6)     150.6 
-------------------------  -------  --------  -------- 
 
 Revenue                    217.0      1.6      218.6 
 Impairment                 (75.6)    (3.4)    (79.0) 
-------------------------  -------  --------  -------- 
 Net revenue                141.4     (1.8)     139.6 
 Finance costs              (10.2)      -      (10.2) 
 Agents' commission         (28.9)      -      (28.9) 
 Other costs                (87.6)      -      (87.6) 
-------------------------  -------  --------  -------- 
 Profit before tax           14.7     (1.8)     12.9 
-------------------------  -------  --------  -------- 
 
 
 IPF Digital 
                             2017    IFRS 9     2017 
                             IAS39    Impact    IFRS 9 
                             GBPm      GBPm      GBPm 
-------------------------  -------  --------  -------- 
 Average net receivables    159.2    (10.7)     148.5 
-------------------------  -------  --------  -------- 
 
 Revenue                    104.1       -       104.1 
 Impairment                 (42.9)    (4.6)    (47.5) 
-------------------------  -------  --------  -------- 
 Net revenue                 61.2     (4.6)     56.6 
 Finance costs              (8.4)       -       (8.4) 
 Other costs                (64.5)      -      (64.5) 
-------------------------  -------  --------  -------- 
 Loss before tax            (11.7)    (4.6)    (16.3) 
-------------------------  -------  --------  -------- 
 
 
 IPF Digital - Established markets 
                             2017    IFRS 9     2017 
                             IAS39    Impact    IFRS 9 
                             GBPm      GBPm      GBPm 
-------------------------  -------  --------  -------- 
 Average net receivables    109.5     (3.8)     105.7 
-------------------------  -------  --------  -------- 
 
 Revenue                     63.4       -       63.4 
 Impairment                 (13.2)     0.1     (13.1) 
-------------------------  -------  --------  -------- 
 Net revenue                 50.2      0.1      50.3 
 Finance costs              (5.8)       -       (5.8) 
 Other costs                (25.9)      -      (25.9) 
-------------------------  -------  --------  -------- 
 Profit before tax           18.5      0.1      18.6 
-------------------------  -------  --------  -------- 
 
 
 IPF Digital - New markets 
                             2017    IFRS 9     2017 
                             IAS39    Impact    IFRS 9 
                             GBPm      GBPm      GBPm 
-------------------------  -------  --------  -------- 
 Average net receivables     49.7     (6.9)     42.8 
-------------------------  -------  --------  -------- 
 
 Revenue                     40.7       -       40.7 
 Impairment                 (29.7)    (4.7)    (34.4) 
-------------------------  -------  --------  -------- 
 Net revenue                 11.0     (4.7)      6.3 
 Finance costs              (2.6)       -       (2.6) 
 Other costs                (28.9)      -      (28.9) 
-------------------------  -------  --------  -------- 
 Loss before tax            (20.5)    (4.7)    (25.2) 
-------------------------  -------  --------  -------- 
 

Constant exchange rate reconciliations

The year-on-year change in IFRS 9 profit and loss accounts is calculated by retranslating the 2017 IFRS 9 profit and loss account at the average actual exchange rates used in the current year.

 
 2018 
 GBPm                         European     Mexico    IPF Digital     Lithuania     Central    Group 
                             home credit     home                   and Slovakia    costs 
                                            credit 
-------------------------  -------------  --------  ------------  --------------  --------  -------- 
 Customers                    1,092.0       917.0       292.0            -            -      2,301.0 
 Credit issued                 757.8        291.0       311.8            -            -      1,360.6 
 Average net receivables       558.9        154.9       209.6            -            -       923.4 
 Revenue                       493.3        226.1       147.0            -            -       866.4 
 Impairment                    (88.5)      (82.9)      (55.6)            -            -      (227.0) 
 Net revenue                   404.8        143.2       91.4             -            -       639.4 
 Finance costs                 (35.3)      (11.3)      (11.9)            -            -      (58.5) 
 Agents' commission            (53.7)      (28.8)         -              -            -      (82.5) 
 Other costs                  (202.0)      (87.4)      (85.1)            -         (14.6)    (389.1) 
-------------------------  -------------  --------  ------------  --------------  --------  -------- 
 Profit/(loss) before 
  tax                          113.8        15.7        (5.6)            -         (14.6)     109.3 
-------------------------  -------------  --------  ------------  --------------  --------  -------- 
 
 
 2017 performance, restated for IFRS 9, at 2017 average foreign 
  exchange rates 
 GBPm                         European        Mexico      IPF Digital     Lithuania     Central    Group 
                             home credit    home credit                  and Slovakia    costs 
-------------------------  -------------  -------------  ------------  --------------  --------  -------- 
 Customers                    1,236.2         828.0          226.0            -            -      2,290.2 
 Credit issued                 797.0          273.7          230.8            -            -      1,301.5 
 Average net receivables       578.0          150.6          148.5            -            -       877.1 
 Revenue                       519.9          218.6          104.1            -            -       842.6 
 Impairment                   (108.3)         (79.0)        (47.5)           8.5           -      (226.3) 
 Net revenue                   411.6          139.6          56.6            8.5           -       616.3 
 Finance costs                 (36.6)         (10.2)         (8.4)            -            -      (55.2) 
 Agents' commission            (56.6)         (28.9)           -            (0.4)          -      (85.9) 
 Other costs                  (206.1)         (87.6)        (64.5)          (4.9)       (14.9)    (378.0) 
-------------------------  -------------  -------------  ------------  --------------  --------  -------- 
 Profit/(loss) before 
  tax                          112.3           12.9         (16.3)           3.2        (14.9)     97.2 
-------------------------  -------------  -------------  ------------  --------------  --------  -------- 
 
 
 Foreign exchange movements 
 GBPm                         European        Mexico      IPF Digital     Lithuania     Central   Group 
                             home credit    home credit                  and Slovakia    costs 
-------------------------  -------------  -------------  ------------  --------------  --------  ------- 
 Credit issued                  1.9           (14.6)          0.7             -            -      (12.0) 
 Average net receivables        2.4           (7.8)           0.5             -            -      (4.9) 
 Revenue                        1.0           (11.7)          0.2             -            -      (10.5) 
 Impairment                    (0.1)           4.0           (0.1)           0.3           -       4.1 
 Net revenue                    0.9           (7.7)           0.1            0.3           -      (6.4) 
 Finance costs                 (0.1)           0.6           (0.1)            -            -       0.4 
 Agents' commission            (0.2)           1.6             -              -            -       1.4 
 Other costs                   (1.3)           4.3            0.3           (0.1)          -       3.2 
-------------------------  -------------  -------------  ------------  --------------  --------  ------- 
 Profit/(loss) before 
  tax                          (0.7)          (1.2)           0.3            0.2           -      (1.4) 
-------------------------  -------------  -------------  ------------  --------------  --------  ------- 
 
 
 2017 performance, restated for IFRS 9 at 2018 average foreign 
  exchange rates 
 GBPm                         European     Mexico    IPF Digital     Lithuania     Central    Group 
                             home credit     Home                   and Slovakia    costs 
                                            credit 
-------------------------  -------------  --------  ------------  --------------  --------  -------- 
 Credit issued                 798.9        259.1       231.5            -            -      1,289.5 
 Average net receivables       580.4        142.8       149.0            -            -       872.2 
 Revenue                       520.9        206.9       104.3            -            -       832.1 
 Impairment                   (108.4)      (75.0)      (47.6)           8.8           -      (222.2) 
 Net revenue                   412.5        131.9       56.7            8.8           -       609.9 
 Finance costs                 (36.7)       (9.6)       (8.5)            -            -      (54.8) 
 Agents' commission            (56.8)      (27.3)         -            (0.4)          -      (84.5) 
 Other costs                  (207.4)      (83.3)      (64.2)          (5.0)       (14.9)    (374.8) 
-------------------------  -------------  --------  ------------  --------------  --------  -------- 
  Year-on-year movement at constant exchange rates 
                              European     Mexico    IPF Digital     Lithuania     Central    Group 
                             home credit     Home                   and Slovakia    costs 
                                            credit 
-------------------------  -------------  --------  ------------  --------------  --------  -------- 
 Credit issued                 (5.1%)       12.3%       34.7%            -            -       5.5% 
 Average net receivables       (3.7%)       8.5%        40.7%            -            -       5.9% 
 Revenue                       (5.3%)       9.3%        40.9%            -            -       4.1% 
 Impairment                    18.4%       (10.5%)     (16.8%)        (100.0)         -      (2.2%) 
 Net revenue                   (1.9%)       8.6%        61.2%         (100.0)         -       4.8% 
 Finance costs                  3.8%       (17.7%)     (40.0%)           -            -      (6.8%) 
 Agents' commission             5.5%       (5.5%)         -           100.0%          -       2.4% 
 Other costs                    2.6%       (4.9%)      (32.6%)        100.0%        2.0%     (3.8%) 
-------------------------  -------------  --------  ------------  --------------  --------  -------- 
 

Return on assets (ROA)

ROA is calculated as profit before interest after tax divided by average receivables.

 
 2018                   European   Mexico      IPF        Lithuania     Central   Group 
                          home       home     Digital    and Slovakia    Costs 
                         credit     credit 
 Profit before 
  tax (GBPm)             113.8      15.7      (5.6)           -         (14.6)    109.3 
 Interest (GBPm)          35.3      11.3       11.9           -            -       58.5 
 PBIT (GBPm)             149.1      27.0       6.3            -         (14.6)    167.8 
 Taxation (GBPm)         (46.2)     (8.4)     (2.0)           -           4.5     (52.1) 
 PBIAT (GBPm)            102.9      18.6       4.3            -         (10.1)    115.7 
 Average receivables 
  (GBPm)                 558.9      154.9     209.6           -            -      923.4 
---------------------  ---------  --------  ---------  --------------  --------  ------- 
 Return on assets        18.4%      12.0%      2.1%           -            -      12.5% 
---------------------  ---------  --------  ---------  --------------  --------  ------- 
 
 
 2017 IFRS 9            European   Mexico      IPF        Lithuania     Central   Group 
                          home       home     Digital    and Slovakia    Costs 
                         credit     credit 
---------------------  ---------  --------  ---------  --------------  --------  ------- 
 Profit before 
  tax (GBPm)             112.3      12.9      (16.3)         3.2        (14.9)     97.2 
 Interest (GBPm)          36.6      10.2       8.4            -            -       55.2 
 PBIT (GBPm)             148.9      23.1      (7.9)          3.2        (14.9)    152.4 
 Taxation(1) (GBPm)      (43.2)     (6.7)      2.3          (0.9)         4.3     (44.2) 
 PBIAT (GBPm)            105.7      16.4      (5.6)          2.3        (10.6)    108.2 
 Average receivables 
  (GBPm)                 578.0      150.6     148.5           -            -      877.1 
---------------------  ---------  --------  ---------  --------------  --------  ------- 
 Return on assets        18.3%      10.9%     (3.8%)          -            -      12.3% 
---------------------  ---------  --------  ---------  --------------  --------  ------- 
 

(1) Adjusted for exceptional tax charge

 
 2017 IAS 39            European   Mexico      IPF        Lithuania     Central   Group 
                          home       home     Digital    and Slovakia    Costs 
                         credit     credit 
---------------------  ---------  --------  ---------  --------------  --------  ------- 
 Profit before 
  tax (GBPm)             114.3      14.7      (11.7)         3.2        (14.9)    105.6 
 Interest (GBPm)          36.6      10.2       8.4            -            -       55.2 
 PBIT (GBPm)             150.9      24.9      (3.3)          3.2        (14.9)    160.8 
 Taxation(1) (GBPm)      (43.7)     (7.2)      1.0          (0.9)         4.3     (46.5) 
 PBIAT (GBPm)            107.2      17.7      (2.3)          2.3        (10.6)    114.3 
 Average receivables 
  (GBPm)                 661.7      172.2     159.2           -            -      993.1 
---------------------  ---------  --------  ---------  --------------  --------  ------- 
 Return on assets        16.2%      10.3%     (1.5%)          -            -      11.5% 
---------------------  ---------  --------  ---------  --------------  --------  ------- 
 

(1) Adjusted for exceptional tax charge

Return on equity (ROE)

ROE is calculated as profit after pre-exceptional tax divided by average net assets

 
                                  2018      2017      2016      2017     2016 
                                  IFRS 9    IFRS 9    IFRS 9    IAS39    IAS39 
                                   GBPm      GBPm      GBPm     GBPm     GBPm 
------------------------------  --------  --------  --------  -------  ------- 
 Equity (net assets)              433.0     389.5     336.7    496.9    429.5 
 Average equity                   411.3     363.1              463.2 
 Profit after pre-exceptional 
  tax                             75.4      69.0                75.0 
------------------------------  --------  --------  --------  -------  ------- 
 Return on equity                 18.3%     19.0%              16.2% 
------------------------------  --------  --------  --------  -------  ------- 
 

Earnings before interest, tax, depreciation and amortisation (EBITDA)

 
                                                  2018      2017      2017 
                                                  IFRS 9    IFRS 9    IAS39 
                                                   GBPm      GBPm     GBPm 
----------------------------------------------  --------  --------  ------- 
 Profit before tax from continuing operations     109.3     97.2     105.6 
 Add back: 
  Interest                                        58.5      55.2      55.2 
  Depreciation                                     9.2      10.3      10.3 
  Amortisation                                    14.5      11.4      11.4 
----------------------------------------------  --------  --------  ------- 
 EBITDA                                           191.5     174.1    182.5 
----------------------------------------------  --------  --------  ------- 
 

Information for shareholders

   1.    The shares will be marked ex-dividend on 11 April 2019. 

2. The final dividend, which is subject to shareholder approval, will be paid on 10 May 2019 to shareholders on the register at the close of business on 12 April 2019.

3. A dividend reinvestment scheme is operated by our Registrar, Link Asset Services. For further information contact The Registrar, 34 Beckenham Road, Beckenham, Kent, BR3 4TU (telephone 0871 664 0300. Calls cost 12 pence per minute plus your phone company's access charge, or +44 (0)371 664 0300 (from outside the UK charged at the applicable international rate). Lines are open 9.00am to 5.30pm Monday to Friday excluding bank holidays).

4. The Annual Report and Financial Statements 2018 and the notice of the annual general meeting will be posted on 20 March 2019 to shareholders who have elected to continue receiving documents from the Company in hard copy form. All other shareholders will be sent a letter explaining how to access the documents on the Company's website from 21 March 2019 or an email with the equivalent information. Paper proxy forms can be requested from the Registrar by phoning the number above.

5. The annual general meeting will be held at 10.30am on 2 May 2019 at the Company's registered office, Number Three, Leeds City Office Park, Meadow Lane, Leeds, LS11 5BD.

This report has been prepared solely to provide additional information to shareholders to assess the Group's strategies and the potential for those strategies to succeed. The report should not be relied on by any other party or for any other purpose. The report contains certain forward-looking statements. These statements are made by the directors in good faith based on the information available to them up to the time of their approval of this report but such statements should be treated with caution due to the inherent uncertainties, including both economic and business risk factors, underlying any such forward-looking information. Percentage change figures for all performance measures, other than profit before taxation and earnings per share, unless otherwise stated, are quoted after restating prior year figures at a constant exchange rate (CER) for 2018 in order to present the underlying performance variance.

Investor relations and media contacts

 
 International Personal Finance   Rachel Moran - Investor Relations 
  plc                              +44 (0)7760 167637 / +44 (0)113 
                                   285 6798 
                                  Gergely Mikola - Media 
                                   +36 20 339 02 25 
 FTI Consulting                   Neil Doyle 
                                   +44 (0)20 3727 1141 / +44 (0)7771 
                                   978 220 
 
                                   Laura Ewart 
                                   +44 (0)20 3727 1160 / +44 (0)7711 
                                   387085 
 

International Personal Finance will host a live webcast of its full-year results presentation at 08:30hrs (GMT) today - Wednesday 27 February 2019, which can be accessed in the Investors section of our website at www.ipfin.co.uk. A copy of this statement can also be found on our website at www.ipfin.co.uk.

Legal Entity Identifier: 213800II1O44IRKUZB59

This information is provided by RNS, the news service of the London Stock Exchange. RNS is approved by the Financial Conduct Authority to act as a Primary Information Provider in the United Kingdom. Terms and conditions relating to the use and distribution of this information may apply. For further information, please contact rns@lseg.com or visit www.rns.com.

END

FR UNUNRKSAUUAR

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February 27, 2019 02:00 ET (07:00 GMT)

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